Benefits Manager Resume Troy, MI - Hire IT People

SUMMARY:

Successful management of large diverse team, with strong training and strategic direction.
Efficient management of recruitment, hiring and onboarding, performance reviews, disciplinary and termination procedures.
Detail - oriented, highly organized, strong analytical/ problem solving skills, strong communication (verbal and written).
Fundamental regulatory knowledge (HIPAA, ERISA, COBRA, FMLA, Medicare, PPACA, etc.).
Working knowledge of self-funding and fully insured renewal creation, rating and credibility calculation, complex multi-state, multi-union self-funded and VEBA based benefit plans.
Extensive knowledge of KPI metrics and analytics.
Efficient manager of vendor transitions, claim and billing resolution, contract reviews.
Proficient in Microsoft Office suite, Publisher, Zywave, Benefit Point, Microsoft CRM, Employee Navigator.

EXPERIENCE:

Benefits Manager

Confidential, Troy, MI

Responsibilities:

Manage the Department to ensure company goals are met through training, career development and support.
Handle all recruitment, hiring and firing, performance reviews and Confidential related-functions for the Department.
Manage renewal process to provide best in class presentation, timing and enrollment processes.
Manage and cultivate relationships with multiple carriers to ensure best in class service and most up to date products are being delivered.
Work with sales to ensure quoting is smooth and timely and clear expectations are being set.
Work with Executive Leadership to review and implement software, agency management systems and HRIS.
Work with Compliance Advisors to build on current expertise and provide best in class client direction.

Confidential

Independent Consultant, Howell, MI

Responsibilities:

Review Benefit and Confidential processes and make recommendations for cost management, employee satisfaction and process flow.
Complete in-depth audit of all benefit related processes to ensure that regulatory requirements are being met. Recommend and direct implementation to correct any areas of deficiency, both those with financial penalties as well as voluntary compliance programs.
Strategic benefit planning and presentation review.

Director of Benefits

Confidential, Southfield, MI

Responsibilities:

Train/ support the team to ensure presentations are accurate and thorough while being cost positive.
Define agency service model and ensure that proper support is being delivered at all levels.
Revise renewal and compliance process to provide best in class presentation, timing and processes.
Work with sales to ensure quoting is smooth and timely and clear expectations are being set.
Review software and make recommendations to ensure best in class technological support is being utilized.
Build and cultivate relationships with C-Suite.
Act as Account Executive for large clients through strategic planning and support delivery.
Work with Vice President of Confidential to ensure all PEO compliance requirements are being met.

Account Executive

Confidential, Livonia, MI

Responsibilities:

Responsible for overall client satisfaction and relationships with C-Suite and Human Resources.
Manage RFP process and carrier rate negotiation to ensure best client renewal rates are received.
Analyze claim data and areas for improvement (wellness, disease management, etc.).
Provide concise directives on compliance areas impacting employee benefits.
Create and deliver professional and concise employee communications (newsletters, enrollment forms, etc.).
Liaison for internal support services as well as carrier relationships.

Manager

Confidential, Bloomfield Hills, MI

Responsibilities:

Manage the performance, professionalism & development of the Client Service department.
Support Producer and Account Director in execution of client renewal strategy.
Collaborate with Compliance Specialist to institute any changes required by legislative action.
Provide oversight and direction to Client Service Team for any complex and/or elevated issues.

Compliance Analyst

Confidential, Ann Arbor, MI

Responsibilities:

Review and prepare plan documents, amendments, notices and summary plan descriptions.
Review client’s Benefits Plans to ensure compliance with all legislative mandates.
Train internal staff on regulatory compliance and processes related thereto.
Write legislative briefs for clients explaining current happenings in the benefits realm.

Sr. Account Manager

Confidential, Troy, MI

Responsibilities:

Manage benefit enrollment periods and implement plan changes/ transfers of coverage.
Key “go to” person for day-to-day service issues (eligibility, claim, billing issues, etc.).
Provide professional and concise employee communications (newsletters, enrollment forms, etc.).
Ensure clients are compliant with all current legislative requirements.