IBM AS400 ENGINEER/BUSINESS SUPPORT MANAGER Resume

SUMMARY:

5+ years of maintaining IBM Power System hardware, including hardware installations, OS installations/updates, and PTF management
5+ years experience with HMC and LPAR configuration and management
5+ years experience with AS400
3 years experience with: tape/storage; WhatsUp Gold (WUG); Confidential monitoring
1 year experience with: AIX; Linux
Hands - on experience with: Halcyon; Confidential ; VMware; Cisco; networking; HTML
Excellent at troubleshooting/problem solving
Management and leadership experience
Bilingual
Armed security training
Experienced auto mechanic
Quick and motivated learner

EXPERIENCE:

IBM AS400 ENGINEER/BUSINESS SUPPORT MANAGER

Confidential

Responsibilities:

As a Business Support Manager, I am responsible for reaching out to customers when alerted by our monitoring software for failed equipment, and providing a preliminary insight on what to expect, ensuring that accurate records are kept of any failed items, and assigning the correct product line/Engineer to correlate with the customer.
I am also involved in implementing the software used to monitor our servers and customer servers such as Confidential ., Confidential, and Confidential .
I also created and maintain web pages (HTML based) for internal use to organize all equipment in the company.
As an Engineer my responsibilities have been to keep track of incoming machine audits, bringing new/used equipment into inventory, creating system plans for new systems, building out new servers/storage to customers/sales rep specs, testing used equipment for failures, performing visual inspections, diagnosing/repairing customers failed equipment internationally, managing our monitoring software (What’s Up Gold, Confidential, Confidential ), performing backups of ours and our customer’s servers, performing system rebuilds, and providing any technical insight to sales reps where needed.

Spanish Customer Service Agent

Confidential

Responsibilities:

As a Spanish Customer Service Agent at Confidential my job was to field incoming calls from customers and address their questions/concerns about their alarm system in English and Spanish.