Sales Manager Resume Irvine, CA - Hire IT People

SUMMARY:

Highly competent and goal oriented professional with experience in Account Management, B2B Sales, Inside Sales, Payroll Processing and Customer Service. Ability to multi - task and respond to constantly shifting priorities with flexibility and efficiency. Extensive experience with managing multiple accounts and projects, with a consistent focus on providing both outside clients as well as colleagues with an outstanding customer service experience.

TECHNICAL SKILLS:

MS Word MS Excel MS PowerPoint Outlook Lotus Notes File-Maker GUI AS400 SAP Data 3 E-Sales Sales Force Concord ADP EDI Navision

PROFESSIONAL EXPERIENCE:

Sales Manager

Confidential, Irvine, CA

Responsibilities:

Generate Quotations/ Orders
Research Industry to increase sales
Work on complaints/ appeals
Resolve field matters

Sales Service Representative

Confidential, Irvine, CA

Responsibilities:

Manage quotes that contribute to sales growth
Process orders/ Answer customer inquiries
Upsell on quotation inquiries
Aid in Technical inquiries
Process RMA’s (return material authorizations)

Customer Relationship Manager

Confidential, Brea, CA

Responsibilities:

Manage and Service over 145accounts
Quote and Bid on various projects
Produce Confidential ’s to gain business as well as add growth to existing and inactive accounts.
Generate RM for return of product
Assisted with product quality issues
Process orders, quotes, RM’s CAR’s

Account Specialist

Confidential, CA

Responsibilities:

Managed up to 35 specialized accounts which required individual attention, such as overseas accounts, pay in advance and credit hold accounts.
Processed orders and generated customized spreadsheets provided to individual accounts showing status of orders, lead time and estimated date of delivery.
Acted as point-of-contact and liaison between sales engineers and large client accounts such as pharmaceutical and medical device companies.
Resolved customer issues and complaints with diplomacy and tact. Succeeded in turning angry customers into satisfied ones by collaborating with manager to find solutions to time-sensitive problems and take corrective action.

Sales Support Coordinator

Confidential, Cypress, CA

Responsibilities:

Promoted from Sales Support position within one year.
Acted as liaison between outside sales team, electrical distributors and contractors.
Resolved customers’ questions and issues in place of difficult-to-reach sales managers. Monitored projects daily to eliminate shipping delays from manufacturers located in eastern U.S. Kept customers notified as to status of orders. Recouped substantial revenues by rebilling customers after thoroughly analyzing accounts.

Inside Sales/Quotations Engineer

Confidential, Cypress, CA

Responsibilities:

Generated quotes for new and existing accounts.
Formulated pricing schedules for various accounts, approximately twice per year.
Updated customer database with changes and semi-annual price increases.
Negotiated pricing to gain business from competitors.
Processed new customer orders.
Expedited Shipments and resolved field issues.

Sales Engineer

Confidential, Ontario, CA

Responsibilities:

Conducted business to business sales, and managed up to 35 accounts.
Promoted from Administrative Assistant to Inside Sales and then to Outside Sales.
Resolved Issues in the field which saved revenue for the company.
Processed Confidential ’s and provided trouble shooting on failed or damaged products.
Generated pricing schedules for A, B, and C customers.
Expedited shipments in order to complete projects in a timely manner.

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Sales Manager Resume

Irvine, CA

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