SUMMARY:

• Experienced in operations, service delivery/product management, operational risk, strategy, governance, analysis and design
• Experienced in operational and technology support of both retail and institutional asset management
• Experienced in hands - on technology, management and support of front to back-office platforms across multiple asset classes through direct-reports and matrixed teams
• Strong problem-solving and implementation experience, relationship management, strategy and organizational skills
• Experienced in leading global teams to implement solutions by enabling technology to solve business problems

TECHNICAL SKILLS:

Operating Systems: Windows Server 2008/2012, Solaris, RedHat Linux

Languages/APIs: C#, Java, Spring/iBatis SQLMap, C++, HTML5, Swing, Javascript

Solutions Tools: InterAction CRM, Django CMS

Scripting Tools: Python, Perl, Kshell, Awk, Sed, Ant, NMake

App/Web Servers: MS IIS, Apache, Tomcat

DBs and Interfaces: SQL Server, Oracle, DB2, MongoDB

IDE Tools: Eclipse, JBuilder, Visual Studio

SDLC/PM Tools: Windows Office, Subversion, Perforce, Rational ClearQuest, PlanView PPM

Web Analytics: Omniture, Google Analytics, WebTrends

Other Tools: Sharepoint 2010/2013, Atlassian JIRA, Collibra, Smartsheet, Autosys, HP Quality Center

Market Data: Bloomberg, Reuters, FINRA, MarkIT, Tullet-Prebon

PROFESSIONAL EXPERIENCE:

Confidential

Consultant Technical Change Manager, NY

Responsibilities:

• Provide project/product management, risk management and service delivery for private funds applications infrastructure.
• Review existing landscape of existing products and processes and implement changes and enhancements.
• Build and maintain relationships with key business stakeholders with periodic reporting and status updates based on usage and client feedback.
• Manage operational risk to ensure that all change management is in line with regulatory guidelines and procedures.
• Implement efficient enhancements based on gap analysis of existing processes with clearly defined business ROI and technology effort.

Confidential, NY

Senior Manager

Responsibilities:

• Reporting to the CFO (matrixed to CTO), managed delivery and operations of global strategic programs for alternative investments offerings of private funds and listed equities (AUM over $10 billion) for clients across global regions.
• Product owner and SME of the alternatives platform with management and implementation of business requirements with technology.
• Defined the strategy, roadmap and workflows for the end-end platform of applications in line with compliance and regulatory directives.
• Provided guidance and strategy recommendations for automation and transactional workflows for the products lifecycle including custody, reconciliation and settlement with external third-party custodians, agencies and banks.
• Managed advisory and pre-sales support, client service operations and engagement process changes for global clients with goal of maximum impact and value.
• Identified opportunities for growth, process efficiencies and cost savings compared to existing processes across the firm for maximum impact and value.
• Supported the global wealth advisory/relationship business for high net-worth clients and external banks and transfer agencies with service delivery, client service and operational processes for multiple asset classes including hedge/PE funds and listed equities.
• Owned and lead the product, data and change management for the front-office through back-office platform of applications and data by working with portfolio managers, risk and advisory and global client service teams.
• Provided end-end support of multiple operational processes and projects for client services, advisory services and relationships with cross-functional teams (Pre-sales, Finance, Investment, Risk, Technology, Legal, Marketing) with onboarding, support and problem resolution.
• Project-managed scope, strategy and budget along with planning of phased deliveries by managing the requirements and analysis streams and technology teams (development, QA, Infrastructure, Architecture).
• Established and maintained key relationships with internal and external clients by driving the delivery of planned changes and managing measurable progress criteria with regular reporting to C-level and steering committees.
• Business sponsor and identified process opportunities based on similar competitive analyses, recommended changes based on business ROI and created multi-year roadmap for implementation.

Confidential, Pennington, NJ

Vice President, Ser.vice Delivery Manager

Responsibilities:

• Supported over 15,000 Confidential Financial Advisors and broker-dealers with business and back-office operations, trading and custodial services within compliance and legal directives. The Merrill One initiative included complex schema and data sets about Confidential profiles, clients, holdings, fee structure, security prices and portfolio balances.
• Managed end to end multiple product development projects with testing, scope, schedules, project plans and deployment activities of multiple initiatives with project teams across multiple time zones through the SDLC process.
• Managed product deployments (application development, QA), data migration and transformations, infrastructure (network connectivity, storage requirements, Sharepoint farms and processing requirements).
• Managed reporting to business stakeholders and operational teams on the management, cleanup and status of data volumes and storage.
• Document business analysis documentation (functional specs), design documentation and review with business and technology for approval and implementation.

Confidential, King of Prussia, PA

Senior Technical Product Manager

Responsibilities:

• Product owner with onsite and offshore development teams for the delivery of multiple initiatives from requirements through deployment.
• Create and manage schedules, project plans, milestones, budgets and priorities including risk management and impact analysis.
• Weekly reporting to cross-functional business stakeholders, product managers and operations teams.
• Manage pilot/limited deployment changes with instant feedback from external clients.
• Conduct client post-project reviews, team member feedback and lessons learned analysis.

Confidential, Horsham, PA

Senior Product Manager

Responsibilities:

• Primary interface with major partners (Walmart, Sams Club, Walgreens, Target) and UX, design and marketing (media and channel), sales, warehousing, supply chain, QA and application support teams.
• Manage site content, functionality and deployments, work with external vendors and generate performance and site analytics to determine retention and conversion rates.
• Create and manage schedules, project plans, milestones, budgets and priorities for small to large-scale initiatives including risk management and process improvement.
• Periodic reporting to cross-functional business stakeholders, product managers and operations teams, participate in UAT, A/B testing and training with end users and customer support reps.

Confidential, New York, NY

Technical Manager

Responsibilities:

• Analyze incoming real-time data feeds to the online applications and support broker-dealers on missing/incorrect trades and resolve data cleanup issues. Primary point of contact for external partners such as FINRA and MarkIT.
• Direct onshore and offshore development teams, guide and manage the development and schedules of projects through periodic status meetings using waterfall and agile SDLC methodology.
• Work with outsourced vendors on requirements and internal sales, client services, product managers, production support, database support and change management.
• Create and manage schedules, budgets, project plans, milestones and priorities.

Confidential, New York, NY

Team Lead/Assistant Vice President

Responsibilities:

• Lead offshore teams to coordinate, guide and manage the design and development of multiple initiatives through the full software lifecycle.
• Work with and negotiate support levels with several groups to accomplish this - architecture, infrastructure, QA, database and systems administration.
• Create and manage assignments, schedules, budgets, project plans and priorities.
• Conduct weekly status meetings schedules, issues and resolution.

Confidential, Middletown, NJ

Senior Analyst/Team Lead

Responsibilities:

• Participate in gathering and documenting requirements with users and system engineers.
• Design and implement client and server-side components and interfaces using standard SDLC and extreme programming processes.
• Work with off-shore development and support teams to identify and resolve problems with code, data and requirements.