Director, Application Services Resume Brea, CA - Hire IT People

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential, Brea, CA

Director, Application Services

Responsibilities:

Primary focus on the day to day management of our Legacy ERP solution, with a focus on a current transition to a JDE solution, scheduled to be completed by mid - 2015.
Project portfolio management of 25+ I.T. projects and initiatives.
Physical monitoring of the Brea, CA and Mesa, AZ disaster recovery site, including system performance and service tickets.
Business Continuity responsibilities include both disaster recovery (DR) planning and quarterly testing.
Operational oversight of a variety of 3rd party applications, including Manhattan TMS, OpenText EDI, Silvon Data Tracker, Demand Solutions DSX, and a host of smaller transactional applications, both on Prem and in SaaS configurations.

Confidential, Lakewood, CA

Director, Mainframe Operations

Responsibilities:

Departmental planning for Production and Print operations, Production Infrastructure Services and Project Management.
Project portfolio management of 150+ I.T. projects, including the role of Client Engagement Manager for Integrated Business Solutions Management (IBSM).
Physical monitoring of the Lakewood CA, Rockville MD and Washington DC data centers, including mainframe system performance, fire, water and oxygen testing, and generator/power availability.
Business Continuity responsibilities include both disaster recovery planning and annual testing.

Confidential, Irvine, CA

AVP, Administrative Services / Business Continuity

Responsibilities:

Entire spectrum of branch operations, from concept to cutover and beyond.
Physical security responsibilities include intrusion detection, biometric access within our data centers, and incident response for all sites, access badges and risk management.
Business Continuity responsibilities include associate health and safety, emergency operations, disaster recovery planning and testing, and corporate communications.
200+ branch openings, reconfigurations, closures and moves, in addition to all restack activities.
Researched and implemented outsourcing solutions for Mail Services, Facilities, Space Planning and Purchasing teams.
Creation of an Incident Command Center, Pandemic Plans and e-Learning tools for the organization.

Divisional Information Officer / Director of I.T. Client Services

Confidential

Responsibilities:

Daily support and direction to both Project Managers (PM) and Business Systems Analysts (BSA), which includes all current projects (internally developed, 3rd party, and developed off shore) as identified by the business.
A new loan origination system that incorporates requirements from every department, from POS to servicing of the loan (Project was put on hold until an AU system is developed).
A credit integration system, designed to create a number of new interfaces between our existing loan origination system and credit vendors.

Director

Confidential

Responsibilities:

Daily operations for the QA/Technical Writing, Application Development, DBA, and ERP (PeopleSoft) teams. The department is comprised of 95 associates and an average of 40 consultants.
Budget and vendor relationship management, lead participant in bringing the “Off Shore Experience” into the organization, and primary contact for all off shore vendors (India and Vietnam).
Creation of the company’s first service level agreements (SLA’s) and first SDLC (Compass).
Implementation of a SAN solution for the organization, offering fail-over security of our data.

Director

Confidential

Responsibilities:

Daily Confidential of the LAN/WAN, Web Development, Server Systems, Telecom, 3rd Party Applications, Help Desk, Asset Management, Desktop Applications, Business Continuity Planning, and Mobile User team activities for Option One.
Department growth management (from 55 to 110 associates within one year), including a restructuring of the department. Implementation of Service Level Agreements (S.L.A.’s), service calls, hardware performance metrics, etc.

Confidential, Fullerton, CA

Director of Operations

Responsibilities:

Daily IS and telecommunication operations of a call center that houses 100+ phone representatives and associated hardware, facility, etc.
Management of financial issues associated with 16 accounts (representing $5.5 million in annual revenue), including but not limited to: Budget creation and monitoring, billing, account resignations, and collections.

Confidential, Fort Smith, Arkansas

Director - Field Services

Responsibilities:

Complete technical/leadership responsibilities for 160 facilities, managing 15 field-based associates, who provide ongoing technical/training support to the Beverly nursing homes and Group VP offices. Duties included various hardware/software projects.

Confidential, Vienna, VA

General Manager

Responsibilities:

Management of the real estate information business in the Confidential, which represented $4.6 million in annual revenue.