EXPERIENCE SUMMARY:

• Experience involving in analysis of business requirements development and implementation of software applications to support business needs.
• A seasoned professional with an experience of 12+ years in salesforce.com.
• Proficient with Sales Cloud, Service Cloud, web service, Rest - API, Soap-API, Force.com App-exchange packages and Salesforce Metadata-API, Partner WSDL & Salesforce Enterprise WSDL.
• Knowledge in Salesforce1 mobile platform administration and development.
• Excellent understanding on OOPS concepts and have experience working on Java to Salesforce Integration using WSC.
• Expertise in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers)& Ajax Tool Kit.
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience.
• Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS)
• Involved in defect resolution as part of QA testing, UAT testing and involved in resolving production issues and did post implementation support.
• Proficiency in SFDC Administrative tasks like creating Users, Roles, Profiles, Permission Sets, Organization wide defaults, Record Types, Page Layouts, Custom Settings, Approval process, Workflows, Validation rules, Reports, Dashboards, Tasks.
• Proficient in SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed Salesforce Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience on client side technologies like CSS, AJAX, JSON, HTML5, JavaScript and JQuery.
• Experience using Salesforce Data Migration using Data load tools; Workbench, Jitter bit Data Loader, Informatica, Apex Data Loader and Salesforce API Data Loader.
• Experience in diverse domains such as Information Technology, Finance, Banking, insurance and Production, Environmental.

TECHNICAL SKILLS:

Salesforce.com Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Custom Settings, Apex Web Services, Force.com Sites, Site.com, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, Apex Data Loader, SOAP, REST Services.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Platform

Languages: Java, SOQL, PL/SQL, PHP

Web: HTML, HTML5 XML, CSS, XSD, JSP, JavaScript, AJAX, JQuery

IDE: Eclipse, RAD and Force.com Eclipse IDE plug-in

Operating Systems: Windows NT/2000/ XP/7

PROFESSIONAL EXPERIENCE:

Confidential, NYC, NY

Salesforce Developer Lead

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Performed tasks for data migration like Data mapping and Data loading.
• Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Supported the data integration using Informatica ETL tool from legacy systems.
• Created batch process to synchronize the daily CRM updates to CIX, MDM and other systems.
• Created Informatica jobs, so that updates to customer info could be pushed back to SFDC by keeping the daily replica in sync with.
• Omni-Channel allows administrators to automatically route any object that can be put into a Salesforce queue directly to agents to ensure critical assignments are taken care of in a timely manner.
• Experience in creating work items from records (leads, cases, chats, SOS calls), using Service Channels.
• Configured and tested Salesforce for Outlook.
• Experience in installing live chat.
• Creating custom, general use modules and components which extend the elements and modules of core AngularJS.
• Experience working social customer service application, built on a SaaS model, that empowers companies to manage all customer information and service
• Experience working with Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Worked with the Lightning App Builder to customize the Lightning Experience and Salesforce Mobile application.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the frame rate above 30fps at all times.
• Experience in helping companies to run and improve their customer service using accounts, contacts, cases and solutions.
• Involved in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers, for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse and Change sets.

Environment:: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Informatics.

Confidential, New York

Salesforce Developer Lead

Responsibilities:

• Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.
• In the service cloud environment, performed the role of Salesforce Developer and Administrator in the organization. Also, participated in translating and documentation of business requirements into functional requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com
• Developed custom Visualforce page which displays error message of approval process is rejected or approved and called the page from Lightning Handler.
• Worked on lightening components by using Aura Framework.
• Used Lightning Process builder for multiple actions in place to Triggers.
• Experience using Lightning out to expose Lightning components in Visualforce pages.
• Hands on experience in building custom Lightning components and applications.
• Expertise in redesigning the sObjects and calling them in the lists to use.
• Usage of JSON methods in Apex when integrating Salesforce with third party applications
• Constructing Dynamic Apex, Dynamic SOQL and SOSL.
• Usage of Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Authored Apex classes, Triggers, and Visualforce pages where out of the box customization is required.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Created formula fields, Roll-up summary to validate the information provided by the user using validation rules.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Created Org wide security settings and custom permissions, Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.

Confidential - New jersey, NJ

Salesforce Consultant

Responsibilities:

• Extensive experience in building Custom Applications that includes administration, configuration, customization and data migration within
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers, SOQL, SOSL.
• Experience in designing and developing Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Hands on experience in legacy CRM and ERP systems migration from Siebel to Salesforce.com.
• Hands on experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Strong hands-on experience in using SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in developing Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Experienced in working with Salesforce.com Veeva CRM.
• Hands-on experience in working with Force.com service cloud, custom cloud and sales cloud.
• Experience in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Experience in security and sharing model, SSO, Salesforce configuration, desktop/mobile integrations.
• Experience in SalesForce.com configuration using Roles, Profiles, User Creation, Inbound and Outbound Email Services and Page Layouts.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in using Developer Console for Visualforce pages and Salesforce performance.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Strong knowledge of Database index fields, search fields and Force.com Query & Search optimization.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform
• Hands on experience in custom Integration of Force.com Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, App-Exchange Package & Custom Application, Sandbox data loading.
• Extensive experience in handling large volume of data, bulk data migration and integration using Apex Data Loader.
• Experience in creating new user accounts and configuring Salesforce.com to fit security needs at the user and organization levels.
• Experience in web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript and databases such as SQL Server and MySQL.
• Good leadership qualities to support the goals of the organization.

Confidential, Richmond, VA

Salesforce Developer / Administrator

Responsibilities:

• Interacted with various business team members to gather and documented the requirements.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon business requirement.
• Developed various Custom fields, Objects, Tabs, and validation rules.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on integration of Salesforce with BizTalk servers with Outbound Integration.
• Worked on an application to track the claims and level of benefits that users are using.
• Worked on automating the process for communicating with Users.
• Involved in setting up Salesforce Outbound messages.
• Experience working with waterfall model where the requirements are very well documented, clear and fixed.
• Experience working with agile methodologies.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Worked on exporting and updating the data using data loader.
• Created various Reports and scheduled them as per the customer requirements.
• Created Workflow Rules, Field updates and Email alerts based on the Technical and Implementation design.
• Administered the profiles and created new permission sets considering the access level needed for each object and fields.
• Created Formula fields, Lookup and Master-Details relationships.

Environment: Saleforce.com platform, Standard Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential - Dublin, CA

Sales force Administrator/BA

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Assist with management of day-to-day SFDC end user support cases, resolving cases in an efficient and timely manner.
• Provide ongoing support in the areas of SFDC administration, configuration, data migration, reporting, solution design and project coordination.
• Actively work with system users to identify business problems and then gather, analyze, and document business and system requirements.
• Translate business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Developed and managed complex workflows, approvals, validation rules, assignment rules.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Supported and maintained SSO (Single Sign On) to users for logging into salesforce application.
• Supported internal and External Audits on apps and user access to functions and tools, and business process.