SUMMARY:

• Creative, Quad - degreed Professional with 8+ Years Project Management and Top-Tier Consulting Experience, Driving Systems Modernization Projects for Public and Private Sector Clients.
• Managing complex change with a creative mind.
• Known for problem-solving and inclusiveness through team spirit and forward thinking.
• Applying concepts and sometimes genius ideas that bridge strategy to vision.
• Motivating diverse client audiences and varied channels through relatable leadership qualities and interpersonal adeptness.

TECHNICAL SKILLS:

Tech stack: MS .Net, C#, SQL, JavaScript, HTML/CSS

Applied methodologies: Agile/Scrum, Waterfall, Software Development Lifecycle (SDLC), Lean Six Sigma Extensive on/off shore development team coordination experience MBA, Project Management focus.

Enterprise Tools: MS Project, Jira, Plan View Administrator, Photoshop, Illustrator, Indesign.

AREA OF EXPERTISE:

• Program/Project Management
• Business Systems and Performance Optimization
• Multidiscipline Service Delivery Approach
• Digital Design and Illustration
• Process Improvement

PROFESSIONAL EXPERIENCE:

Confidential, TX

Management Consultant

Responsibilities:

• Delivered successful client facing solutions on functional teams using Agile methods to modernize and transform legacy systems in the Public Sector for Federal Government, State and Local Agency clients. Responsible for leading consulting efforts to capture future state vision and deploy end-to-end phased roll-outs for complex and multi-staged build efforts for Multi-Million (MM), large-scale IT modernization projects.
• Followed Scrum rituals and lead sprint sessions to negotiate and tailor process improvement deliverables for dual platform builds, including current state assessment for application tiers, target state design, gap analysis, and mapped process flows for custom and on-package system enhancements.
• Maintained and modified project plans for real-time status reporting.
• Applied rigorous standards, conducted lean six sigma exercises with PMO team to ensure PMO team compliance of Independent Verification and Validation (IV&V) scoring and client feedback.
• Coordinated with delivery managers, staff and client to action and deliver recurring on-demand project requests.
• Drafted, proposed and presented client stakeholders with newly improved wireframes to receive sign off on future state workflow module changes.
• Coordinated with in-house developers for back/front end requirements, participated in test planning, regressing testing and execution.
• Created UAT modules and testing scripts, led application demos, testing, and conducted UAT training sessions in tandem with business owners.
• PMO lead and process owner during District of Columbia project reorganization, led 10+ project staff team, improved PMO compliance and streamlined procedures cross client sites, converting manual processes
• Summarized trends through QA scorecard metrics and project audits for sister-site projects. Presented findings to senior partners, employed procedural changes to backend processes to reduce redundancy and increase synergies of in-house resource capabilities for PMO set-ups
• Rendered and presented custom digital User Interface (UI) workflow designs to create and build the IPS Transportation Consulting stream UI prototype enterprise solution model. Acted as functional SME for TRAVELS initiatives, managed offshore/onsite resources to deploy MM Commercial off the Shelf ( Confidential ) buildout activities for .Net/Java platforms

Management Consultant

Confidential

Responsibilities:

• Created customizable workflow design solutions that adapt to unique and standard business DMV, Motor Vehicle Administration (MVA), and Ministry of Transportation (MoT) business rules, by utilizing the Titling, Registration, Administration, Vehicle, Enforcement, Licensing, Security ( TRAVELS) Confidential prototype model platform.
• Implemented workflow solutions and RFP proposals for DMV agencies reducing Up to 70% in application process time, with automated solutions for self service options using digital processes that optimized front/back end workflow.
• Developed key insights through user stories, published Function design and business requirements design documents, coordinated with developers and functional stakeholders to translate client requirements into feasible business solutions through project plans.
• Supported Business analysis, requirements gathering, led Sprint planning sessions and received deliverable sign-off.
• Developed winning Proof of Concept (POC) renderings creating TRAVELS UI Prototype vision for Confidential Public Services transportation division, as featured at the 2016 American Association of Motor Vehicle Administrators (AAMVA) regional conferences
• Designated SME for digital design/process workflows; provided extensive consulting support to internal stakeholders, providing illustrations and content for RFP responses to prospective DMV, MVA, and MoT clients
• Provided PMO and functional team support for various RFP framework
• Supported project plan deliverables for various client engagements spanning across North America and Canada for Healthcare, Transportation and Environmental agencies
• Contributed significant content for IPS transportation sector, including illustration designs for white paper, internal marketing collateral, and published press release content
• Researched, incorporated, and proposed web design features and portal usability trends to package IPS business strategy for TRAVELS prototype
• Published multiple RFP/RFR/RFI/RFQ content including functional development and Project Management Organization framework
• Developed extensive knowledge capital assets, training manuals, and domain specific exam material for IPS Transportation Sector Management Consulting stream

Consultant, PMO Lead

Confidential

Responsibilities:

• Collaborated with client and stakeholders to modernize system buildout for the District of Columbia to enhance and deliver an online presence, creating public access for social and healthcare options. Accountable for process ownership of onsite client activities, leading 10+ PMO staff and contractors in support of multi-shore teams.
• Transformed and renovated on-site PMO staff workflow during phase 2 project activities. Represented client facing PMO activities during engagement to manage PMO timelines and project delivery dates.
• Documented 75% PMO backend processes, led six sigma team activities to map handoff scenarios and quantify transactions per process
• Revised role descriptions for staff/sub-contractors, and created/maintained internal Service Level Agreement (SLA) for PMO internal procedures, increasing staff productivity
• Developed performance transparency for staff of 10+ utilizing IV&V scorecard standards
• D eveloped and implemented PMO Key Performance Indicators (KPI) for PMO’s across various client sites. Reduced 50% manual redundancies for billing and invoicing using automation tools.
• Reengineered and refined various internal processes, reducing PMO transactions for on-site routines to deliver timely contractual obligations and fortify internal protocols for alternate client engagements
• Balanced workforce and process change initiatives and sustained role transition with positive client rapport
• Leveraged resource/client agreements to reduce risk parameters and sustain Phase 2 timelines and budget
• Reported and summarized program level metrics for project activities to senior management and clients
• Engaged client stakeholders and service delivery leads to produce contingency plans, developed stage gate framework for phase 2 deployments, and produced metrics for scheduled/actual

Confidential, Irving, TX

PROJECT MANAGER

Responsibilities:

• Responsible for delivery of strategic, cross-functional, high visible projects within time, cost, scope and quality defined boundaries.
• Administered IT service delivery solutions, managing end-to-end project activities for large scale IT deployments within financial data center and retail banking locations spanning cross region and global footprints.
• Defined scope for BAU, Feasibility Study, and Technical Request project lifecycles.
• Applied Project Management Institute (PMI) Waterfall methodology and Systems Development Life Cycle (SDLC) framework in a high matrix organization, deploying application upgrades, server migrations, server decommissions, virtualization and integrations.
• Deployed numerous application instances and managed server virtualizations for Lines of Businesses (LOB).
• Manage complex interaction of multiple technical and business stakeholders for Private and Global Wealth Management, Consumer and Commercial lending, M&A, Smith-Barney Brokerage, and Banamex.
• Responsible for coordination and timely deployments of sub-contractor activities, led cross functional teams to deliver requirements, defined milestones, resources and schedules.
• Scheduled routine cross-functional team meetings, provided overall project direction, developed full scale project plans, created and monitored financial costing plans, and set schedule timelines with well-defined hierarchy.
• Interfaced with stakeholders for the design, provisioning, and installation. Defined project scope, managed risk and issue escalation procedures, produced and presented routine status reports to PMO and layers of stakeholders.
• Deployed 50+ end-to-end large-scale application instances, 40+ server migrations, decommissions across multi-platforms with zero down time, on scope, on budget and fully compliant
• Streamlined process for technical provisioning for server capacity, implemented real-time dashboard and reporting capabilities of Confidential web-tool, provided first-ever global risk reporting capabilities
• Defined and documented procedures for server implementations from migration to decommissions
• Administered PMO project records for North America PMO
• Conducted enterprise system training
• Represented region for PMO continuity of business (COB) activities and for PMO steering committee initiatives, and led UAT and upgrades for PMO systems
• Project Management Tools: PlanView, MS Project 2010, SharePoint, WebEx, Aperture, Profits, VPR

Confidential, Irving, TX

Analyst

Responsibilities:

• Responsible for oversight of financial performance and reduced credit aging cycles of a multi-million dollar portfolio to ensure timely performances of lender modifications.
• Enforced loss mitigation lender agreements, provided extensive servicing and portfolio coverage, and sustained compliance procedures to consistently reduce portfolio default trends and intercept financial risk.
• Achieved highest yielding individual portfolio results month-to-month averaging more than 80%.
• Set and preserved record for highest individual monthly modifications in department history