PROFESSIONAL SUMMARY:

• Around 6 years of Experience in Salesforce CRM and Force.com platform as Salesforce Developer/ Admin.
• Well acquainted with all phases of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visualforce Pages, Web Service APIs etc.
• Strong Experience in Salesforce.com Configurations like creating the Custom Objects, Custom fields, Buttons, Links, Record Types, Page Layouts, Profiles, Permission Sets, Roles, Custom Labels, Assignment and Validation Rules.
• Designed Junction Objects and implemented various Administrative tasks like Pick list, Custom Formula Fields, Field Dependencies, Workflow Rules, Sharing Rules and Approval Processes for automated alerts, field updates and Email generation according to requirements.
• Experience in working with Lightning Pages, Components and Lightning Communities.
• Expertise in using different Tools like Data Loader, Import Wizard, Data Export and Mass Delete for Data Management and Data Migration.
• Worked on SOQL, SOSL queries using Force.com Explorer and Developer Console.
• Developed Apex Classes, Triggers, Visualforce Pages and experience in writing Test Classes, always maintaining 80% + Code Coverage.
• Good understanding of the Business logic, programs and systems that could lead the effort for planning, developing and implementing changes in the design.
• Used Force.com REST API Web services and outbound messaging for implementing web services to integrate External systems and websites.
• Administered Salesforce.com Setup, which involves modifying Roles and Profiles, Creating/ Modifying Dashboards/ Reports and managing users.
• Worked on Salesforce.com Sandbox and Production Environment.
• Constantly learning new software development technologies and motivated worker who is known as an efficient problem solver when working within a team or individually.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, Automation, Workflow & Approval Processes, Dashboards, SOQL, SOSL

Programming Languages & Technologies: C, Java, JavaScript, HTML, CSS, XML, JSP, SQL

Salesforce Tools: Force.com, Eclipse IDE, Force.com Explorer, Data Loader, App Exchange

Databases: Force.com DB, SQL Server 2012/2014, Oracle 11g/ 12c

Operating Systems: Linux, Windows 10/7/XP, Mac OS x 10.9/10.8

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with 3rd Party Vendors, Users and Stakeholders for gathering the requirements for Salesforce implementation and Document the business and software requirements.
• Developed Apex Classes, Triggers for various DML Events and functional needs in the application and integrated them in the Visual Force Pages for the User Interaction and Events.
• Written SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform Database.
• Add methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Created a Lightning Community for the users and included the custom components that are developed using the Visual Force Pages and Lightning Components.
• Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field - Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked on Many-to- Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Developed Test Classes for unit testing and Debug the Apex scripts using Debug Logs and System Log Console to catch Exceptions.
• Reviewed the code and other components developed by the team and performed Functional Testing.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Coordinating with the UAT teams and making the necessary development changes and follow-up with UAT team thereby providing UAT support.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers), JavaScript, HTML, XML, SOQL, SOSL, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, MS Office.

Confidential, New York, NY

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created custom objects and Customized standard salesforce objects like Accounts, Contacts, case management and solutions.
• Developed Visualforce Pages, Components, Controllers for displaying documents in Content.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Created Apex schedule jobs to perform the same operations in a scheduled time.
• Used CSS style sheets for formatting the Visual force user interface.
• Created Workflow Rules and defined related Tasks, Email Alerts, and Field updates.
• Created Page Layouts, Search Layouts to organize Fields, custom Links, Related Lists, and other components on record pages.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Implemented Pick Lists, dependent pick lists, Lookups, Master-Detail relationships, Validation Rules and Formula fields to the custom objects.
• Developed Test Classes for unit testing.
• Created custom controllers implementing complex code for retrieval from salesforce to Visualforce pages.
• Developed Reports and Dashboards as per the business requirements.
• Execute the Apex Unit Tests and Deploy code from Sandbox to Production using Eclipse / Force.com IDE.
• Worked with Salesforce premier support to short out technical challenges and governor limits

Environment: Saleforce.com platform, JavaScript, Apex, Visualforce, Force.com IDE, SOQL, Email Services Triggers, HTML, CSS, Apex Data Loader, Eclipse, SOAP & REST API’s.

Confidential, Englewood Cliffs, NJ

Salesforce Developer/ Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application. Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.
• Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records.
• Worked on various Salesforce Standard Objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Extensive Knowledge on Visual Flows, Flow Designs and Workflows, Process Builder.
• Extensively worked with SFDC Administration: Create and Manage apps, Tabs, Page layouts, Search layouts, Record types, Custom fields, Workflows and E-Mail Templates.
• Developed and implemented both the time dependent and time independent workflows as per the requirement. Developed and deployed Workflows and approval process wherever necessary.
• Created Profiles, Roles and implemented object level, field level and record level security.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application. Created multiple visual force pages for various requirement needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Followed Agile Methodology for custom apps implementation.
• Administered and monitored the company’s Salesforce CRM application.
• Used the Sandbox for testing and created Managed Packages and migrated them between Sandbox and Production environments for final implementations.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader, Web Services, Process Builders, Custom Settings, OWD Sharing Rules.

Confidential

Salesforce Administrator

Responsibilities:

• Responsible for performing Administrative functions in salesforce.com.
• Daily duties include creating User accounts for customers, partners, dealers and prospects.
• Created Custom Objects, Tabs, Fields, Related Lists, Custom Views etc.
• Created validation rules to ensure high quality data is being put into Salesforce.
• Created simple workflow rules that will send out an email to the appropriate or concerned manager when a relevant case is submitted into Salesforce.
• Monitoring mass emails and their templates.
• Involved in setting up Roles and Profiles, in setting up and creating cases for selective dealers.
• Implemented Chatter and Communities functionality in Salesforce.com.
• Created custom views in cases to allow managers to see and track issues specific to their product line.
• Effectively created the Picklists, Dependent Picklists and Junction Objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role Hierarchies, Profiles and Sharing settings.
• Trained users to customize their profile, chatter settings, update reminders, views, tabs, alerts, and reports.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application considering governor limits.

Environment: Saleforce.com platform, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in.