It And Business Process Transformation Director Resume
Fond Du Lac, WisconsiN
SUMMARY:
- Strategic IT Executive with experience supporting public companies with revenues of up to $42 billion in annual revenue. Specializing in domestic and international business transformations changing the landscape of business processes through technology. Led several critical IT and Business Process deployments delivering process improvements, useful and meaningful data while improving team capabilities within an organization. Results include: improved engineering scheduling tied to production schedules, reduction in on - hand inventory, stable production plans, reduced working capital, improved customer delivery attainment, reduction of 16 plus applications, established strategy planning and execution process. Proven leadership competencies which address cultural changes and leadership alignment necessary to sustain the changes impacted by IT implementations.
- Transformed leadership’s vision statements and process reviews into business cases and deployed solutions
- Assembled and trained teams to establish harmonized processes in both business and IT which significantly reduce costs and increase revenue through a global template design
- Established an understanding of the current business, laid out a roadmap for operational growth through process and organizational change
- Currently transforming the organization to a modern data driven organization
- Strategies developed: Product Management Strategy, Process Improvement Strategy, Application Strategy, Support Strategy, Results Analysis Strategy, Team Structure Strategy, Bid/Design/Actual Analysis Strategy
- Business Analysis
- P&L Management
- Client Relations including collaborative planning and coaching
CORE SKILLS AND ABILITIES:
Leadership and Communication: Communicates effectively to deconstruct complex problems, deliver strategic and tactical plans, build collaborative relationships, inspire teams and stakeholder engagement. Strong ability to provide robust leadership during times of change and transition. Ensure that sponsorship for the changes is visible, strong and provide necessary coaching as appropriate to ensure sponsorship is ongoing in the project.
Business development skills: Motivational, data driven, results oriented executive that transforms business and IT processes to provide new measurable benefits to national and global organizations which:
Technical Leadership Skills: Expansive knowledge and results in technical leadership providing the foundation for effective implementations leading to business results.
EXPERTISE AREA:
- Project/Program Management
- Rapid Assessment and Problem Solving
- Architecture Planning, Security Planning, Testing Strategy and Support Strategy
- Supply Chain Development
- Process and Change Control
- Customer and Vendor Contract Negotiation
- Outsourcing Services
- Global Support Models providing flexible and resource required demand model
- Deliverable & Milestone Fulfillment
- Data Management- SAP Business Objects Data Services Solution
- Release Strategy Management
PROFESSIONAL EXPERIENCE:
Wabash National, Fond du Lac, Wisconsin
IT and Business Process Transformation Director
Responsibilities:
- Developed the $13 Million Transformation Strategy for aligning 4 disparate business units and 30 plus IT systems into an aligned Agile ETO Manufacturing, Sales, Finance and Supply Chain Operating Unit
- Retiring and sun setting 50% of the IT Applications reducing license and maintenance costs
- Designed and established Business Process Owner group to identify business issues, collaborate on system design and approve resource requirements for project deployment
- Built credibility/trust with C-Level and customers during the solution design and implementation through ongoing coaching and consulting efforts
- Maintain and validate customer’s business vision for the project, and enable alignment with other projects across the customer’s business
- Develop long-term value realization (26.5% ROI with 3.4 year Pay Back) plans by defining and managing appropriate portfolio of projects, to achieve customer business objectives
- Reduced 16 applications in total landscape
- Verified adherence and performance to standard plans and procedures with 0 audit deficiencies
- Established ERP Team, Consulting Team, and SAP Super User Program, Global Support Model
- Go-Live 3 sites and 3 different business units with zero interruptions to business nor customers on-time and under budget
Confidential, Milwaukee, Wisconsin
IT and Business Process Excellence Director
Responsibilities:
- Establish and maintain “C-level” working relationships.
- Develop long-term value realization plans by defining and managing appropriate portfolio of projects, to achieve customer business objectives
- Established SAP Super User Program
- Improved support ticket response rate and end-user satisfaction through direct follow-up, ticket reviews
- Coached and mentored the VP/GM Operations on improving his organizational results and customer satisfaction including establishing S&OP process, organizational communication plan, developing a capacity/production plan
Confidential, Milwaukee, Wisconsin
Global IT Program Manager
Responsibilities:
- Establish/validate corresponding tactical objectives with business process owners. Augment overall relationship management between customer, partner and SAP
- Maintain and validate the customer business vision for the project while enabling alignment with other projects across the customer’s business
- Manage project delivery per the SAP Project Management Methodology
- Manage project deliverables including project risks, issues, contingencies, communications, project schedules, project financials and change management plans
- Monitor/advise customer regarding resource utilization and alignment with project needs (HR/Staffing functions)
Confidential, Milwaukee, Wisconsin
Global IT Director
Responsibilities:
- Delivered a global enterprise-wide IT solution that supports the company’s strategic business direction
- Global IT Leadership Team member responsible for IT Governance and stewardship of IT assets
- Developed IT program budgets ($225 Million), policies, procedures, standards, strategy and direction. Total annual program benefits exceed $20-30 million annually
- Managed conversion of investment plan requests into formal IT projects by providing strategic leadership to Business Process Owners (Stakeholders) by identifying business problems, preparing business cases including financial analysis (Hardware, software and services costs), benefits analysis, system design (Scope) and presenting system solutions to corporate executives
- Designed and implemented a global support structure which included a Center of Excellence and an outsourced Level 1 and Level 2 support team for ERP and PLM functionality in a “follow the sun” methodology with established service levels agreements
- Managed technical design within a N+1 SAP Landscape including release schedules, maintenance
- ERP Solution (including project plan, deliverables, weekly status meetings, Steering Committee, etc.)
- Delivered SAP FICO, Project Systems, Sales and Distribution, Materials Management, Purchasing, Quality Management and Production Planning functionality
- Prepare project management deliverables including Statements of Work, Status reports, Budgets, change orders, purchase orders, invoices and staffing plans. Ensure adherence to Company standards and methodologies for project management and department staff planning
- 6 locations, corporate and manufacturing plant with 1200 end-users; Core Team size 175 people
- Quality Management- notifications, inspections
Confidential, Allegan, Michigan
Enterprise Process Architect
Responsibilities:
- Managed the global enterprise-wide business process chains integrating SAP quality, product lifecycle management and production planning portfolio as part of Confidential ’s senior management team
- Global IS Leadership Team member responsible for IT Governance and stewardship of IT assets within a $2 Billion pharmaceutical company
- Develop IT program budgets ($8 million direct responsibility), policies, procedures, standards, strategy and direction
- Personnel management responsibilities including recruiting, hiring, professional development, evaluation, corrective action plans and training/travel budgets for personnel
- Managed conversion of investment plan requests into formal IS projects including vendor selection process, requests for proposals, statement of works and master services agreements with vendors
- Program lead for SAP’s Production Planning/ Inventory Control, Product Lifecycle Management (Document Management, Master Data, Packaging Engineering) and Quality Management
- Developed business case analysis process and quarterly communication with top stakeholders on new technology, current application risk factors, risk mitigation plan and current project updates
- Benchmark, analyze, report on, and make recommendations for continuous improvement and growth of the IT infrastructure and IT systems including end-user support/ training
- Oversee provision of end-user services, including help desk and technical support services for their business stakeholders
- Technical advisor for new company acquisitions and rollouts of IT landscape
- SAP project management of teams up to 25 people consisting of members from each global location
- SAP document management including cFolders for product development and collaboration between SAP and non-SAP systems; Technical lead for New Product Development and Introduction Process
- Sales/demand forecasting, master data creation, data governance, purchasing, engineering change management, quality management, batch management, quality notifications, prototype production and full plant production rollout
- Costing analysis and invoice processing
- Managed key business initiative projects:
- Global SAP document management project with 30 members worldwide and a $2,000,000 budget eCTD submissions management integrating to SAP 6.0 with a $350,000 budget supporting Confidential requirements. Benefits included reducing product time-to-market; labor productivity gains (improved cross-functional integration); quality improvements (reduce human error)
- Designed global plan for master data management team improving creation and use of master data while establishing course for implementing SAP Master Data Management solution
Confidential, Cleveland, Ohio
Consulting Manager
Responsibilities:
- Project Team Lead for aerospace defense company
- Lead resource for production planning designing, configuring and training; Master data and conversions
- SAP Project Team Lead for consumer product company
- Provided 5-year rollout strategy for future SAP enhancements and cost savings/benefits
- Supply Chain Lead responsible for implementing production forecasting, planning, execution, quality management (inspection plans, notifications and certificates), workflow, materials management including purchasing and inventory management managing 7 functional consultants and 15 business team members
- Lead for unit testing and integration testing for all modules and cut-over lead for go-live weekend
- Process design, build and testing were core responsibilities as well as cutover plan for go-live
- Supply Chain Functionality including Work Centers, BOM’s. S&OP Planning, Sub-Contracting, Purchasing, Quality Inspections, etc. Team member for several sale pursuits
- Analyzed customer requirements and developed integrated solution utilizing SAP and third party tools
- Provide strategic direction to C-Level executives for SAP implementations
Confidential, Southfield, Michigan
Consultant
Responsibilities:
- Production Planning/Quality Management lead on $2 billion-dollar Confidential company blueprint project.
- Conducted design workshops for production planning and quality management
- Created business process maps, identified functional gaps and designed solutions
- QM/DMS lead on $4 billion-dollar Confidential company blueprint and pilot project
- Developed migration path for implementing future recipe management
- SAP Recipe Management team member for $22 billion Confidential food processing company
- Identified and developed quality management project within the PLM group
- Recipe Management go-live support for large Confidential company
- Configured SAP system meeting business scenario requirements which included material master, quality management, classification, BOMS, routings, work centers and plants
Production Planning Consultant
- SAP certified 4.0b, 4.5 and 4.6c, ASAP methodology certified
- Team member on production planning project for large Confidential company
- Team member on go-live support and end-user training for food processing company
- Configured system to meet business scenario requirements which included the material master, quality management, classification, BOM’s, routings, work centers, plants, etc.
- Sales and pre-sales activities; Request for Quotes, Solution development with client executives
- Coordinated pre-sales, consulting services and contract teams to close current and new customer opportunities relevant
