Consultant Resume

SUMMARY:

Seasoned versatile consultant with twelve years of IT experience in design, development, testing, implementation, end - user training, user experience design and information management of various business applications.In-depth understanding of best business practices across various industries such as Airlines, Telecommunication, Hardware/software, Transport and Governance with Confidential experience spanning US, Australia, Canada and India.
Proven success in managing client relationships and successfully delivered assignments in the Confidential Business services and Confidential software Group.

TECHNICAL SKILLS:

Database: SQL Server 2000, ORACLE 8i, 9i, PL/SQL, MS Access

Web Development: ColdFusion MX, ASP.NET, C#, VB.NET, ASP, DHTML, HTML

Development Tools: VisualStudio.NET, Visual InterDev 6.0, Visio 10.0, Dreamweaver MX, Arbortext Editor

Languages: VB.NET, C#, C ++, VB, VBScript, JavaScript, XML/XSL, PL SQL, UML

Version Control: Visual Source Safe, CMVC

OS/Platform: Windows XP/2000/NT/98, UNIX

Testing tool: HP Quality Center, Rational Clearquest

ERP: SAP ERP 6.0, SAP CPS

PROFESSIONAL EXPERIENCE:

Confidential

Consultant

Responsibilities:

Design and administer the Information content delivery and enterprise documentation for DB2
Resolve customer issues by recommending solutions and implementing user experience design changes to the Information centre
Enhanced the department tools to track and communicate changes effectively for a better user experience and standardized the user error messages by defining clear cut error scenarios and user responses.
Identified issues/weaknesses or opportunities for improvement and liaised with the product engineering team to solve various customer issues
Collaborated with the development team to contain the product change request and new feature enhancements for various fix packs & other planned releases.
Created a business process model to reduce the customer support calls by analyzing the PMR's (Problem management records) and translate the shortcomings of the Information design and consumption.
Trained and mentored junior staff to transition smoothly into their information management roles

Confidential

Consultant

Responsibilities:

Delivered OM/PA modules as per the Business process design
Designed test plan preparation such as system test documentation, test conditions, and expected results
Prepared integration testing activities and validated CATS & Leave using end-to-end test scenarios in ESS/MSS.
Resolved various customer issues during integration testing/ UAT
Documented and presented business process procedures to the customer for go live preparation & support
Supported customers post go-live by resolving/ clarifying issues

Confidential

Consultant

Responsibilities:

Analyzed requirements for implementing ESS/MSS for the Confidential SAP HR Rollout
Collected end user business requirements, documented SAP functionality and designed solutions using SAP best business practices for best fit.
Prepared country wise test plans, test cases, execution results and consolidated test results
Served as a liaison between HR business owners and IT development resources.
Documented Business Process Procedures including change control and release management activities

Confidential

Consultant

Responsibilities:

Designed the whole scheduling on a 24 hr clock operation taking into consideration the dependencies and all events right from the time a vehicle passing a toll point, identification, billing and managing customer accounts.
Responsible for testing all the background processes after integrating with the SAP and non-SAP applications
Created documentation for the various business process involving all the dependencies & events across SAP & non-SAP applications.
Responsible for knowledge transfer of design concepts and end user training and presentation

Confidential

Consultant

Responsibilities:

Served as the test lead in delivering the Kiosk check-in solutions
Responsible for obtaining Sign-off from Confidential on the Release2 deliverables
Analyzed change request and impact assessments for new releases.
Prepared daily status reports for management reporting

Confidential, NY

Consultant

Responsibilities:

Various web based application developments using ASP.NET, C# .NET modules & SQL server 2000.

Confidential, OH

Consultant

Responsibilities:

Development and maintenance of web based applications for various health care facilities across the nation using ASP, SQL Server 2000 & Java script.