SUMMARY:

• Top - performing, solutions-driven global business executive and strategy expert with 15+ years of experience leading organizations through start-up, change, revitalization, turnaround and accelerated growth. Personally credited with driving significant gains in revenues and bottom-line growth through strategic financial leadership.
• Decisive and results-oriented with outstanding negotiation and crisis management skills. An engaging, professional communicator with the ability to put others at ease, quickly building relationships based on mutual trust and benefit.
• Executive leadership skills combine charisma, an entrepreneurial spirit, cross-functional expertise and pragmatic experience leading organizations within the public and private sectors. Thought-leader specializing in strategy execution, process management, end-to-end solutions, regulatory compliance, executive leadership development and delivering sustainable success in dynamic environments for global organizations.
• Excellent communication, presentation and interpersonal skills.
• Since 1996, more than $5 billion in ROI for managed process improvement initiatives.
• Since 2000, more than 7,500 professionals trained/coached & certified in LSS & project management.
• US Air Force Officer - Veteran. Ethical, steadfast and professional leader of uncompromising integrity.

AREAS OF EXCELLENCE:

• Leading Change/Operational Excellence
• Reducing Waste & Costs/Productivity Enhancement
• Growing Revenue & Profit/Raising Capital
• Strategic Alliances & Government Relations
• Relationship Management & Team Building
• Regulatory Compliance & Reporting
• Operations & Data Center Management/Outsourcing
• Developing New Business/Increasing Market share
• Negotiating & Closing Deals
• Building Customer & Shareholder Value
• Strategy & Planning/Developing Policy
• Managing Budgets and P&Ls

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY /WASHINGTON, DC

Director - Chief Compliance Officer

Responsibilities:

• Responsible for leading an enterprise-wide effort to create consumer platforms; identifying and mapping Bank core processes; developing risk metrics; implementing an enterprise risk management framework that provides process transparency, identifies customer facing activity measures & reports the correct business KRIs/KPIs to executive leaders for proactive action; developing risk mitigation strategies and protocols while building Volcker Rule/Dodd-Frank & FATCA governance infrastructure and shaping policy to ensure regulatory compliance and reporting requirements are satisfied. Identifying & mitigating more than $250 million in risk exposure over 4 months.
• Lean Six Sigma Master Black Belt lead for major enterprise process improvement initiative to optimize the client’s: Network Operations, Logistics, Engineering, Processing Operations and Delivery. Leading efforts to reduce operational expenses by $20 billion over the next 2 years. Training/mentoring client staff to foster organic & sustainable PMO personnel growth.
• Eliminated approximately $100 billion in trade delinquencies for the Global Cash & Derivatives team, delivering $45 billion in income by establishing standard procedures, implementing risk management controls & establishing trade management transactions system (SAP/Oracle ERPs), reducing manual interventions, improving quality of static data, reducing the # of trade reallocations, improving trade life cycle & management, creating the process to identify bank exposure in BPS (i.e. Par & Distressed loans) by consolidating systems & data, automating fee capture & improving hedge profiles by implementing process & operating models into daily activities. Improved operations in Exchange Traded Derivatives, OTC Credit & Equity, Foreign Exchange, Treasury/Banking Products/Cash Management & Derivatives Operations. Also responsible for leading initiatives to ensure regulatory compliance with Dodd-Frank, Volcker Rule, Sarbanes-Oxley (SOX), Bank Secrecy Act, Patriot Act (KYC & AML), Basel (I/II/2.5 & III) and OFAC sanctions & directives, including improving SAR filing processes.
• Generated more than £125 million in savings by leading targeted improvement projects to eliminate waste in the New Business origination, shortened U/W processing time by 25%, implementing Performance, Risk & Knowledge Management Systems, establishing KRIs/KPIs, the corporate reporting structure, advising the CEO and guiding the executive management team on program development.
• Receiving industry awards for the new Performance and Risk Management Systems (which included target process operating models, SIPOC analysis and balanced scorecards to improve proactive management reporting).

Confidential, WASHINGTON, DC

Chief Process Improvement Leader/LSS Master Black Belt/Principal

Responsibilities:

• Process Improvement Leader/Executive - Southwest Asia.
• Led joint agency efforts to improve healthcare. Implemented Electronic Health Records (EHR), eliminating more than $545 million in costs from prescription/formulary and patient care operations.
• Improved logistical fulfillment processes and reengineered the agency supply chain to optimize operational effectiveness via deploying enterprise BI/ERP systems for contracts management & increasing velocity & throughput of materiel and supplies valued at more than $10 billion.
• Chief of Policy & Program Manager. Confidential CIO/ Confidential -Title 10/40/44 Compliance & Acquisition Management (DAS). Led Federal Government initiative to improve procurement processes, share “Best Practices” and standardize operations & policy across multiple agencies including: the FAA, Veteran’s Affairs, Homeland Security and the intelligence community. Managed and executed a project portfolio delivering more than $650 million in savings. Trained more than 2,000 LSS/Project Management professionals (2,000 GBs, 500 BBs & 100 MBBs).

DIRECTOR/ASST. VICE PRESIDENT

Confidential, NEW YORK, NY

Responsibilities:

• Program Development and P&L leader responsible for managing site operations, budget management, IT system (e.g. ERP) implementations, coaching/training/mentoring and leading a team of 10 + Black Belts and 20+ Green Belts to support cross-functional continuous improvement program initiatives to achieve revenue, portfolio and compliance targets.
• Accumulator Operations (Insurance & Annuity Sales/Call Center/Fulfillment). Responsible for leading Confidential Way (Lean/Six Sigma) & business transformation initiatives to positively impact customer satisfaction, to identify and eliminate non-value added processing steps from business operations - improving quality of service, integrating operational & credit risk models, improving performance & productivity by 35%, decreasing New Business cycle time by 40%, generating more than $780 million in income and mitigating more than $435 million in risk exposure.
• Responsible for Client Relationship Management (Agents/Broker-Dealers & Private Wealth Management Clients), product development & sales, business objectives determination & project goal alignment, supporting consumer products strategies/process improvement & change management programs to achieve business targets across investment products business ~ improving sales volume by 33% (YOY) resulting in more than $5 billion in revenue.

Vice president

Confidential, NEW YORK, NY

Responsibilities:

• Commercial, Retail & Investment Banking. Relationship Manager for Confidential . Responsible for creating, aligning & enforcing business objectives, while driving client satisfaction across Bank Operations SBUs.
• Retail Operations Manager. Led business development and emerging markets initiatives implementing cross-selling strategies for Asset Management and Lending for Guam, U.S. Virgin Islands and Puerto Rico.
• Global Audit & Business Transformation Leader responsible for leading process transformation initiatives to improve profitability and mitigate risks for Capital Markets SBUs and CHF Mortgage Centers. Recognized for establishing KRIs & KPIs, leading risk assessments and developing strategic audit plans for a team of 5-10 to assess compliance risk. Achievements included: reducing call AHTs & cost per call expense, increasing CSR productivity by 42%, improving compliance scores from 75% to 100%, eliminating fines and audit issues, decreasing processing cycle times by 1/3, saving more than $375 million.
• COE Process Manager. Executive responsible for coaching, mentoring and leading all quality business process improvements, product reviews, sales strategy and merchandising programs. Led efforts to improve financial footprint, grow market share via targeted emerging marketing strategies (i.e. Brand Management, Corporate Social Responsibility & Community Outreach), overhaul customer retention programs and increase cross-sell opportunities - resulting in increased customer satisfaction scores from 85% to 97%, improved market share by 20%, increased customer retention rates by 35%, increased cross-sell opportunities by 46% and generating $565 million in recurring revenue across Retail Middle Markets.

Six sigma Quality Leader

Confidential, NEW YORK, NY; STAMFORD, CT

Responsibilities:

• Certified Six Sigma Master Black Belt and Black Belt. Responsible for coaching, training, mentoring and leading a team of 50 Black Belts and Green Belts across business units and customer call centers.
• Capital Markets Quality Leader. Responsible for implementing and supporting Six Sigma process improvement & change management programs to achieve Operational Excellence in financial services.
• GE Asset Management Services Quality Leader. Responsible for business unit operations - conducting value analysis, improving customer satisfaction, reducing financial costs and improving productivity across the source, approval and selling business cycles. Increasing commercial loan volume for Structured Finance Group by 18%, adding $90 million via improving trade management systems (e.g. improving booking & fees management) and the creation of eCommerce platforms. Led efforts improving compliance scores from 87% to 100%.
• Confidential RE and US Investments Quality leader. Responsible for supporting a mixed portfolio of REIT & commercial properties - improved quality metrics, eliminated wastes while aiding the team to reduce operating costs & thereby exceed their earned income goal of $2.3 billion by 20% ~ $460 million.
• GE Power Systems Quality Leader. Responsible for leading performance improvement/quality initiatives (Power Generation equipment production) to identify & eliminate non-value added processes, reducing defects & scrap, streamlining Manufacturing Sourcing/Testing & Approval/Sales and Closing operations - improving metrics, reducing total cost and saving $532 million across the global supply chain .
• Designed & implemented techniques to identify & promote the proliferation of “Best Business Practices”.