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Salesforce Developer Resume

Chicago, IllinoiS

SUMMARY:

  • Over 7 years of experience in IT industry with strong experience in Salesforce.com (SFDC) as Developer and Administrator.
  • Good working experience as Salesforce developer, Salesforce Administrator and business analyst. Involved in various phases of entire project from requirement gathering, architecture development, implementation and training the end users.
  • Worked on Agile Methodology.
  • Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
  • Extensive experience in designing validation rules, custom objects, custom fields, customizing page layouts, workflow alerts & actions, picklists, approval processes, record types, custom tabs, Reports, Dashboards, and email generation according to application requirements.
  • Experienced in data cleansing and mapping data from source to target salesforce.com.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Migrated data from Legacy Systems to Salesforce CRM using data loader.
  • Implemented bulk API using Java applications for loading data from external systems.
  • Deployed Apex using Force.com IDE , Force.com Migration Tool and Web Services API .
  • Experience in security settings like Organization Wide Defaults, Sharing Rules and Role Hierarchy.
  • Customized existing Visualforce to align with Salesforce new Lightning UI experience.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
  • Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server - Side Controller.
  • Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
  • Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
  • Used refined global search in Lightning by developing Apex classes and Controllers.
  • Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
  • Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
  • Experience in Batch Apex and Schedule Apex.
  • Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.
  • Good understanding of CPQ process from Quote to cash. (Configure Price Quotation) Opportunity, Quotes, Agreements, Order, Billing systems.
  • Good understanding of Product structure creation using Bundle, Standalone, Options, Attributes.
  • Good understanding of Pricing related concept like - Standard Price, Recurring price, OTP (one-time payments) and multi-currencies.
  • Good understanding of quotations creating using manual discounts and associated approval processes.
  • Wrote data loading stored procedures, functions using PL/SQL from source system into operational data storage.
  • Expertise in performing data migration from legacy system to Salesforce.
  • Experience in designed entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
  • Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Visualforce, Apex Controllers, Triggers, Sales Cloud, Service cloud, Apex Data Loader, REST API, SOAP API, Email Services, SOQL and SOSL.

Methodologies: Agile and Waterfall

Salesforce Tools: Apex Data Loader, Force.com ID, ANT Tool

Languages: Java, SQL, Apex, JavaScript, HTML5, CSS, AJAX

Databases: MS Access, SQL server

Operating Systems: Windows NT /2000/XP Pro/ Vista, Windows Server 2008, Linux, Unix

Web Technologies: CSS, Web Services, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, Illinois

Salesforce Developer

Roles and Responsibilities:

  • Understanding the existing capabilities of the system to make sure new implementations doesn’t impact multiple business streams with less maintenance of application.
  • Participated in requirements gathering, design and implementation of the functionality.
  • Integrated SAP with salesforce to track orders.
  • Implemented Email-To-Case and Salesforce for Outlook (SFO) functionalities to create new records in salesforce without logging into salesforce (using Salesforce Side Panel).
  • Implemented functionalities using Process Builder, triggers by following salesforce best practices (80: 20 - OOB: Customization).
  • Managing salesforce upgrades and critical updates whenever required.
  • Deploying the functionalities to multiple environments using Change sets/ANT tools.
  • Preparing documentations and training the users about salesforce new functionalities.
  • Managing UAT live support and production fixes.

Confidential, Denver, Colorado

Salesforce Developer

Roles and Responsibilities:

  • Involved in designing, developing and deploying of both new implementations/new functionality as well as ongoing support on the Salesforce.com platform.
  • Good exposure in integrating enterprise applications with other API enabled Business Systems (i.e., Salesforce.com, Data.com, Zuora, DocuSign, Incent, Marketo).
  • Responsible for developing in the Salesforce.com platform including Visualforce, Apex, Triggers, custom objects, and SOQL.
  • Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
  • Experience in working in an agile environment utilizing tools such as Jira, Microsoft TFS, and Confluence.
  • Involved in daily scrum meetings, estimation, and sizing of tasks.
  • Involved in all technical aspects of Salesforce.com implementation, including custom code, systems integrations, 3rd party applications, and AppExchange products.
  • Created and managed project artifacts and technical documentation.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, AppExchange, Apex DataLoader, Workflows & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential, Hackensack, NJ

Salesforce Developer

Roles and Responsibilities:

  • Interacted with various business team members of UK & US based to gather and document the requirements.
  • Worked under the scrum process (i.e. JIRA) tool to develop the technical tasks of the project.
  • Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its sage 50 channel customers.
  • Reviewed business requirements and prepared data elements mapping.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com.
  • Implemented bulk API using Java applications for loading data from external systems.
  • Documented business rules and implemented data transformations.
  • Wrote data loading stored procedures, functions using PL/SQL from source system into operational data storage
  • Participated in integrations of data sources including contact and accounts.
  • Involved in design and Development of UI using HTML, JavaScript, CSS and JQuery that makes easy and quick to extend the interface.
  • Web-to-case, email-to-case was configured for case management.
  • Developed Apex Triggers, Apex Classes and Test Methods for voice recorder function.
  • Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Workflows and Approval Processes.
  • Involved in installing and customizing AppExchange Applications.
  • Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing by using Force.com IDE tool and Change Sets.

Environment: Salesforce.com platform, Apex Data Loader, Apex Triggers, Visualforce Pages, Workflows, Validations Rules, Change Sets, Informatica Power Center, SAP BODS 4.0, Approval Process, Force.com IDE tool.

Confidential, Atlanta, GA

Salesforce Developer

Roles and Responsibilities:

  • Designed and developed solutions based on functional, migration and integration requirements for SFDC platform.
  • Worked on customization of standard objects like Lead, Account, Contact and Opportunity.
  • Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
  • Designed and executed solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules.
  • Analyzed data integrity issues and developed data migration templates.
  • Created custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
  • Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
  • Performed mass insert, update, upsert, delete using Data Loader tool.
  • Migrated the whole application from one instance to the other and production.
  • Documented data mapping, reports and dataflow diagrams.
  • Developed Visualforce pages, Visualforce custom components, portal pages with Javascript for validation.
  • Experience in REST API with Google Maps.
  • Designed and developed APEX classes, APEX triggers, Custom Controllers, Controller extensions.
  • Integration of Sales cloud with external information systems using SOAP API web services.
  • Deployed changes from SFDC sandbox environment to Production environment using change sets and Force.com IDE tool.
  • Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, AppExchange, Apex DataLoader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential, St.Louis, Missouri

Salesforce Developer

Roles and Responsibilities:

  • Used custom tabs to monitor the use of company applications by customers and licensed users.
  • Experience in data cleansing and mapping data from source to target salesforce.com.
  • Customized standard Salesforce objects like campaigns, leads, accounts, contacts, and opportunities.
  • Created custom fields and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.
  • Strong experience in SOQL and SOSL.
  • Created dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
  • Developed workflow rules, time triggered workflows for various business requirements.
  • Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
  • Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
  • Migrated data from Legacy Systems to Salesforce CRM using data loader.
  • Responsible for all activities related to configuring data loader, uploading data, in CSV files into salesforce.com, checking for data accuracy.
  • Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.
  • Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: SFDC platform, Apex Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE.

Confidential, Texas

Salesforce Admin

Roles & Responsibilities:

  • Involved in the business analysis and requirement gathering of the Confidential and configuration.
  • Development of various Automation Services over SFDC using workflows, Apex.
  • Write the Unit test process that verifies the Apex code works properly during development.
  • Setup up SFDC to automatically perform procedures and processes based on your organizations workflow.
  • Have experience on workflows, cross-object formula.
  • SFDC automation for accounts, contacts, opportunity management of the application.
  • Implemented Data Migration between different environments like sandbox and dev environment
  • Designed, developed and documented several mappings to extract data from flat files and relational sources.
  • Managed and implemented the SFDC security including security and sharing data, configuring security futures.
  • Development and support production implementation and resolve issues update appropriate systems.

Environment: Salesforce.com Platform, Apex, Validation Rules, Workflow Rules, Apex Data Loader& Explorer.

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