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Officer; Business Control Specialist Resume

Fort Worth, TexaS

OBJECTIVE:

Seek a carrier position in which advancement and earnings are based upon performance and achievement.

PROFESSIONAL SUMMARY:

Highly motivated, detail oriented, dedicated, organized with strong work ethics. Able to provide in excess of 25 years of successful experience, with a strong track record for performance and profit, tremendous talent for leading through change and an exceptional ability to communicate with multiple levels of management, along with strong verbal and writing skills. Combined with the proven ability to motivate, able to identify, take charge and resolve problems, efficiently, effectively and timely. 15years Operations - contact / call center experience.

TECHNICAL SKILLS:

Microsoft Outlook Express, Word; Excel, PowerPoint; Avaya; LAMP, Terminal eliminator 13.0 - CMS; e-Workforce management (fka-TCS) 7.0 - 7; in-Touch; MC-400,UCN; Adobe 7.0; Introduction to SQL; e-OSCAR; TSYS; Document Direct; Cognos/CBRM; Administrator - Credit Bureau access, Co-Chair- Site safety committee; Active member-Emergency Response team (ERT)-Floor Warden; Environment Pillar Lieutenant; Employee Engagement Lieutenant.

PROFESSIONAL EXPERIENCE:

Confidential

Officer; Business Control Specialist, Fort Worth, Texas

Responsibilities:

  • CBRM exception reviews
  • CRA Response Packages.
  • Organizational skills
  • Detail Oriented
  • Good communication skills- verbal and written
  • Analytical skills

Confidential

Officer; Business Control Specialist, Fort Worth, Texas

Responsibilities:

  • Support the development of new requirements solutions to enhance Confidential Control Tower issues monitoring and management capabilities at the MS level.
  • Provide analytical support in executing internal control discipline and operational excellence within a FLU/LOB/ECF.
  • Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans.
  • Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management, an active ambassador of the risk culture.
  • Analytical skills
  • Good communication skills- verbal and written
  • Understanding industry trends; state and federal
  • Organizational skills

Confidential

Business Control Specialist, Fort Worth, Texas

Responsibilities:

  • Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF.
  • Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans.
  • Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management.
  • Act as an ambassador of the risk culture. Responsibilities include:
  • Credit Bureau Reject Reporting
  • Credit Bureau Web Portal access and controls (Designate)
  • ARM Power User (Permissible Purpose revocations)
  • Security Point Of Contact (SPOC)

Confidential

Cons Prod Strategy Analyst, Fort Worth, Texas

Responsibilities:

  • Controls and Decisions; Uses Customer Contact Command Center SME knowledge to drive appropriate change and monitor controls for regulatory, investor and bank guidelines.
  • Responsible for performing moderately complex analysis and modeling that maximizes profits and asset growth and minimizes credit, operating losses and/ or other financial/ marketing exposure.
  • Provides analytical support to senior associates or managers; on various product strategies to ensure company goals are met.
  • Use of a variety of systems and analytical tools and provides basic analysis to assist with strategy development.
  • Lead defined work or projects of moderate scope and complexity.
  • Utilize existing databases to provide statistical and financial modeling.
  • Has extensive interaction with external or internal contacts to resolve problems as part of our risk culture.

Confidential

Sr. Operations Analyst, Fort Worth, Texas

Responsibilities:

  • Work on various project related activities in an operation department or business unit. Service, support or product fulfillment oriented.
  • Researches and documents, organizational reviews, workflow analysis, and management/staff analysis;
  • Responsible for significant contributions to the design and development of project deliverables;
  • Responsible for timely completion of project deliverables.
  • Resolves complex problems based primarily on knowledge of the business, as well as general project guidelines or procedures.
  • Identify risk and mitigate gaps within operations and processes.
  • Explains and interprets project procedures.
  • Works with team members on all phases of project and may have some leadership responsibility in directing and evaluating the work of more junior analysts.
  • Good working knowledge of the operations area, Work Force Management (eWFM) aspect - scheduling, forecasting etc...
  • Works well under pressure, excelling at overcoming challenges and communicating well with multiple management levels.

Confidential

Account Manager, Ft. Worth, TX

Responsibilities:

  • Manage the service or sales, of certain accounts with duties entailing; estimating and analyzing records of present and past operations; trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred.
  • Typically reporting to a director and has supervisors reporting to this position: Finds and contacts potential new customers.
  • Keeps in contact with clients, answers their questions, and deals with complaints.
  • Predicts future market trends and develops new ideas, sales concepts. Interprets accounts and records to management; responsible for sales budget.
  • Manage contract compliance, interpret contract terms and conditions and resolve contract issues.
  • Working knowledge of compliance requirements and meeting tight deadlines.
  • Resolve SIAI items between the client audits and self identified.
  • Hire, manage, train, coach, mentor, guide and develop teams and agents/ associates; of between 25 & 250 agents, Team leaders and Quality analysts.

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