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It Analyst Resume


Seeking a challenging and professional IT position to utilize my analytic, and customer service skills in an organization that promotes growth personally and professionally.



Proficient in: Java

Familiar with: SQL, CRUD( prepared statements), Linux, Javadoc, Logging, File Processing, Java Collections(inheritance, interfaces), junit, threads, HTML, Java script, Database entry/ navigation


Database: HyperSQL, Microsoft Office 2013, Remedy 1.7, Eclipse Mars, Adobe Systems, Genesis, Lotus Notes, Cisco Anyconnect Secure Mobility Client

Platforms: Microsoft Windows XP, Windows 7, Windows 10

Skills: Troubleshooting Microsoft Windows XP, Windows 7, Windows 10, 8+ years Customer Service, Active Directory Administration, Financial Experience, Staff Management, Training and Analysis, Lead Generation, Target Marketing, Interviewing, Staff Development, Enterprise policies and process development, Critical and Analytical thinking, Technical Support, Account Management, Scheduler, Entrepreneurship, Cash Handling


IT Analyst



  • Contractor to the Confidential
  • Developed and maintained enterprise and IT policies, processes, standards, and guidelines based on government and industry best practices
  • Used critical thinking processes and practices to detect, diagnose, and resolve desktop, and laptop software for Confidential employees in a call center environment
  • Utilized trouble ticketing software Remedy7.6 for opening/closing tickets in a timely and appropriate manner
  • Document customer issues thoroughly
  • Troubleshoot, prioritize, and escalate help desk tickets as required within the specified timeframe.
  • Install or uninstall software for end users
  • Acquired and maintained a highly competent level of knowledge on relevant products, current support policies, and methods of support delivery.
  • Assisted with VPN connection diagnostics and troubleshooting

Financial Consultant



  • Strategically selected to assist in opening and ensuring successful launch of a newly built Confidential Village Center Confidential branch in Alexandria, VA
  • Consistently sold personal and business financial products including checking, savings accounts, credit cards, secure and unsecure personal loans, and home equity loans
  • Made appropriate referrals to ecosystem partners including the Financial Advisor, Wealth Management, Confidential Loan Officer, Business Banker, and Merchant Rep
  • Received recognition from senior management for exceptional sales and production and consistently positioned as one of the top rookies in the Southern Beltway region
  • Responsible for P&L management
  • Created business to business relationships to help achieve goals - built lasting relationships which increased retention and repeat sales and significantly increased revenue goals
  • Was responsible for all aspects of branch cash management, ordering and receiving cash for weekly use

Assistant Store Manager



  • Used a direct hunting sales approach to identify every need of each individual customer face to face with excellent communication
  • Remained in the top 5 of my store in overall profit while increasing profits 20% every year
  • Was in charge of both approvals of sales and transactions of other associates and cash handling every day to build register drawers
  • Supervised sales associates to maintain a productive sales environment for the customer
  • Achieve monthly revenue goals by quick efficient selling
  • Maintained company standard for credit card application closing ratio of over 30%
  • Maintained high closing ratio for additional warranties and services i.e. repairs and credit applications

Portable Electronics Specialist



  • Customer face to face sales, identifying needs and budgets to assist in any way possible
  • In charge of restocking sales floor and maintain a clean and professional sales floor
  • Cash handling with quick and secure transactions
  • Maintained high closing ratio for additional warranties and services
  • Worked closely with Geek Squad and merchant vendors to troubleshoot any PC/Laptop issues

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