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Data Center Tech Resume

VA

SUMMARY:

  • A Data Center Network Professional with over 15 years of experience completing moves, adds, and changes using Cisco Call Manager, Nortel and Avaya VOIP Systems with End Users IMF, Kaiser Permanente, E*Trade, Intuit, American Institute for Research, National Association of Chain Drug Stores (NACDS), CRDF Global, College Board, Benefit mall, ACR, The Reinforced Earth Company, and Child Trends.
  • Excellent ability to perform troubleshooting as needed for Cable Communications, Coaxial Cables, Fiber - Optic cables, Windows 7/8, Mac Systems/Software, Microsoft Office, Modems/EMTA, and Wireless Routers RJ45/RJ11 and CAT5/CAT6.
  • Professional experience moving, adding, changing, and troubleshooting Cable Communications for various companies, working directly under a Verizon certified CISCO Professional.
  • Experience in building racks for Data Centers to included networking, communications VOIP and RF signals, labeling entire racks in lab environment, running cables in lab environment, changing out devices in rack setup to include Nexus, Cisco, HP, DELL, Fortinet, Avocent, Palo Alto, and NetApp. Cable management, splicing, and cleanup.
  • CPU configurations for Linux based and Windows based Operating systems, hard drive changes and wipes. Communicating to thee Network Analyst what resources need to be used by end users in lab environment, setup of remote access and RDP for inside and outside network, applying Network route via IP address signature.
  • Software and resources installation from command line Linux and DOS.
  • Setup of VOIP telephone and manage call managers to include Avaya, Cisco, and Nortel.
  • Experience managing CISCO Call manager, Servers and Routing Systems, and VOIP phones.
  • Great communication and interpersonal skills.

TECHNICAL SKILLS:

  • Configuring/ Building/ Rack & Stack Cisco 3850, 4510, 4507, Configuring/ Building/ Rack & Stack Various Servers to include 7K series and 9K series, Warehouse Inventory Lead, CAT5/CAT6 Fiber Optics testing Networking, Cable Communications, Coaxial cable, Fiber-Optic cable, Cable Provisioning & Test with Toner Probes & Fluke for fiber & copper.
  • Help Desk Tier II/III, Advanced Office Skills, Troubleshooting, Windows 7/8 Systems/Software, Mac Systems/Software
  • VoIP, Cisco Call Manager, Avaya Systems, Modems/EMTA, Wireless Routers RJ45/RJ11
  • Equipment Operator, Pallet Jack Operator, Forklift Operator, Electrician Skill

PROFESSIONAL SUMMARY:

Confidential

Data Center Tech, VA

Responsibilities:

  • A Data Center Network completing moves, adds, and changes
  • Excellent ability to perform troubleshooting as needed for Cable to included copper Ethernet, Fiber-Optic cables, Windows 7/8, Mac Systems/Software, Microsoft Office, Modems/EMTA, and Wireless Routers RJ45/RJ11 and CAT5/CAT6.
  • Professional experience moving, adding, changing, and troubleshooting Cable Communications for a Network of Hospitals, working directly under a Director of Provisioning.
  • Diagnosing and resolving end user computer/computer peripherals
  • Experience in building racks for Data Centers to included networking, communications VOIP and RF signals, labeling entire racks in lab environment, running cables in lab environment, changing out devices in rack setup to include Nexus, Cisco, HP, DELL, Fortinet, Avocent, Palo Alto, and NetApp. Cable management, splicing, and cleanup. CPU configurations for Linux based and Windows based Operating systems, hard drive changes and wipes. Communicating to thee Network Analyst what resources need to be used by end users in lab environment, setup of remote access and RDP for inside and outside network, applying Network route via IP address signature. Software and resources installation from command line Linux and DOS.

Confidential

Network Support Technician, MD

Responsibilities:

  • Experience in building racks for networking, communications and RF signals, labeling entire racks in lab environment, running cables in lab environment, changing out devices.
  • Cable management, splicing, and cleanup. CPU configurations for Linux based and Windows based Operating systems, hard drive changes and wipes. Communicating to thee Network Analyst what resources need to be used by end users in lab environment, setup of remote access and RDP for inside and outside network, applying Network route via IP address signature. Software and resources installation from command line and diagnosing and resolving end user computer/computer peripherals.
  • Setup of VOIP telephone and manage call managers to include Avaya, Cisco, and Nortel.
  • Experience managing CISCO Call manager, Servers and Routing Systems, and VOIP phones.
  • Performed troubleshooting as needed for Cable Communications, Coaxial Cables, Fiber-Optic cables, Windows 7/8, Mac Systems/Software, Microsoft Office, Modems/EMTA, and Wireless Routers RJ45/RJ11 and CAT5/CAT6.
  • Maintain and coordinate interdepartmental communications. Consistently meet or exceed established goals and performance metrics and achieve overall performance goals of the company.
  • Worked on Modems/EMTA, Wireless Routers, RJ45/RJ11, CAT5/CAT6, Fiber Optics testing, and Networking.
  • Great communication and interpersonal skills.

Confidential

IT Helpdesk Contractor, DC

Responsibilities:

  • Performed VOIP move, adds, and changes with Cisco Call Manager and Avaya Systems.
  • Managed and completed Help Desk Tier II/III tasks.
  • Performed troubleshooting as needed for Cable Communications, Coaxial Cables, Fiber-Optic cables, Windows 7/8, Mac Systems/Software, Microsoft Office, Modems/EMTA, and Wireless Routers RJ45/RJ11 and CAT5/CAT6 and providing second- tier support to end users.
  • Troubleshooting Software and hardware Components. Call Center Operations experience Tier 1 phone support and Customer Service. AVAYA ACD Call Routing System experience.
  • Completed Fiber Optics testing and networking activities.
  • Network Move, add, and change for various companies to include IMF, E*Trade, Intuit, American Institute for Research, National Association of Chain Drug Stores (NACDS), CRDF Global, College Board, Benefit Mall, ACR, The Reinforced Earth Company, and Child Trends.
  • Maintaining computer networks for businesses, education, government, and healthcare institutions. Worked on Networks linking desktop/laptop computers various other Computers Related Services

Confidential

IT Contractor Network Support Technician, DC, VA

Responsibilities:

  • Managed, moved, added, changed, and troubleshot Cable Communications for various companies, working directly under Verizon certified CISCO Professional, Managing CISCO call manager and Servers and Routing Systems, VOIP phones and some computer software and networking systems.
  • Excellent ability to perform troubleshooting as needed for Cable to included copper Ethernet, Fiber-Optic cables, Windows 7/8, Mac Systems/Software, Microsoft Office, Modems/EMTA, and Wireless Routers RJ45/RJ11 and CAT5/CAT6 and providing second- tier support to end users.
  • Professional experience moving, adding, changing, and troubleshooting Cable Communications for a Network of Hospitals, working directly under a Director of Provisioning.
  • Experience in building racks for Data Centers to included networking, communications VOIP and RF signals, labeling entire racks in lab environment, running cables in lab environment, changing out devices in rack setup to include Nexus, Cisco, HP, DELL, Fortinet, Avocent, Palo Alto, and NetApp. Cable management, splicing, and cleanup and documenting, tracking and monitoring end user and server
  • CPU configurations for Linux based and Windows based Operating systems, hard drive changes and wipes.
  • Communicating to thee Network Analyst what resources need to be used by end users in lab environment, setup of remote access and RDP for inside and outside network, applying Network route via IP address signature. Software and resources installation from command line configurations in Linux and DOS.

Confidential

Indirect Customer Account Specialist, DC, VA

Responsibilities:

  • Consistently meet or exceed established goals and performance metrics and achieve overall performance goals of the company. Call Center Operations experience Tier 1 phone support and Remedy Call Tracking System. Call Center Operations experience Tier 1 phone support.
  • Research and identify trends in service/equipment problems and document processes used to correct issues, reporting consistent problems to the escalation agent.
  • Proactively learn new technologies within the Confidential products. Prepare work orders when required, ensure appropriate procedures are followed. Promote and sale service, enter and confirm purchase sales.
  • Support other lines of business as call volume dictates.
  • Maintain and coordinate interdepartmental communications. Consistently meet or exceed established goals and performance metrics and achieve overall performance goals of the company.
  • Worked on Modems/EMTA, Wireless Routers, RJ45/RJ11, CAT5/CAT6, Fiber Optics testing, and Networking.

Confidential

Contractor/Administrative Assistant

Responsibilities:

  • Acted as Operation Manager, Scheduled appointments with clients, generated work orders, maintained inventory using the company’s preferred database, fulfilled orders and handled customer inquiries on purchases and deliveries.

Confidential

Communication Installer/ Contractor

Responsibilities:

  • Performed troubleshooting as needed for Cable Communications, Coaxial Cables, Fiber-Optic cables

Confidential

Laborer/ Equipment Operator

Responsibilities:

  • Performed electrical tasks as needed.
  • Acted as Equipment Operator as needed.

Confidential

Contractor

Responsibilities:

  • Performed troubleshooting as needed for Cable Communications, Coaxial Cables, Fiber-Optic cables, Windows 7/8, Mac Systems/Software, Microsoft Office, Modems/EMTA, and Wireless Routers RJ45/RJ11 and CAT5/CAT6.

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