SUMMARY:

• 7 years of testing management experience
• 9 years test leadership experience
• 16 years of manual testing experience
• 16 years of web testing experience
• 7 years of automated testing experience using testing tools
• 13 years of Test Project Management experience
• 3 years of performance testing
• 5 year of User Acceptance testing
• 10 years of onshore/offshore experience including set up team and contracts, staff augmentation, and managed services
• Solid understanding of testing standards, methods, and conventions
• Multiple software development methodologies mastered
• Strong work ethic and team player
• Proven excellence with human relationship between on - site and off-site teammates at all levels
• Flexibility when working with different people and projects at all levels under stress
• Learns and adapts quickly to changes

TECHNICAL SKILLS:

Tools: HP Quality Center/ALM, Service Test, QTP, SoupUI, Segue s SilkPerformer, LoadRunner, DeviceAnywhere, mobile phone similators, Gridtools, Compuware QA Director, QA Run, File Aid CS, jmeter

Languages: JSP, Servlets, javabeans, java, J2EE, C/C++, Basic, DOS

Web Services: XML, SOAP, CSL, ajax

Internet: HTTP, SSL, Dynamic HTLM, JavaScript

Platforms: AS400, mainframe, Tandem, Unisys, Web, Desktop applications, mobile apps, web services/gateway, Oracle Financials, SAP, d Confidential warehouse, Hypercom, PIN pad Devices, settlement compliance/legal systemsProcess: Waterfall, SCRUM, Agile, RUP, RAD, TMap, Risk Based, ITIL

D Confidential bases: Oracle, SQL, DB2

Other tools: IQN, Clarity, HPSM, Jira, Tacker, Bugzilla, SDLC, IQNavigator, Microsfot Office, Visio, MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Senior consultant brought in to organize companies largest test effort which encompassed 3rd party vendors and multiple internal teams
• Set up a plan for the project to move forward successfully
• Coordination task in facilitate planning, execution and communication between testing resources and partner
• Setup communication between vendors to create test documentation and standards that follow the Centurylink process
• Experience with COTS systems
• Telecom industry understanding with provisioning, order, fulfillment systems.

Confidential

Quality Assurance Manager/Program Manager

Responsibilities:

• Manage a team of 13 lead and QA PMs on shore (local and remote) and 32 offshore testers (mix of Confidential )
• Researched, selected, implemented, and manage an automated tool test team
• Monitor SLDC trends to adjust QC process
• Manage multiple products (Mainframe, Web, PC applications, proprietary hardware, etc)
• Responsible for resource allocation and timeline estimation
• Development for new team members on all products
• Managed on shore teams of 1-25 people and offshore teams of 2-35 (both automation and manual testers)
• Responsible to maintain service level based on metrics and staffing
• Designed and Implemented test life cycle process for onshore and offshore team
• Plan, maintain, and allocate budget
• Developed project plans (WBS) for all resources and projects that were in progress
• Developed and presented metrics to monitor the success of the QA team and projects
• Ability to manage through difficult employee situations to resolution
• QC Admin, IQN, Clarity, ITIL, HPSM plus more tools
• Great communication skills with both IT and Business personnel
• Practiced experience in Agile, Waterfall, RUP, RAD testing methodologies
• IQN tool experience and recruiting
• Ran large programs from a project management perspective to create quality for the company (including planning, project management, manual testing, automated testing, performance/load

Quality Assurance Analyst

Confidential

Responsibilities:

• Developed testing cases, and plans for all of the Money Transfer PC applications
• Developed and owned testing timeline estimation
• Owned accurately finding and reporting all software problems
• Worked with off site development teams and Systems QA teams to maintain successful testing outcomes
• Performed testing on a DOS & Windows PC application on the front end
• Tested Tandem, Unisys, and AS400 host in conjunction with the PC applications
• Concentrate on hardware testing with the PC applications
• Developed and maintain a process and relationship for guarantying the quality of our hardware that is developed using a deployment vendor
• Maintain a defect list of enhancements that need to be developed
• Understands PC based application implementation procedures
• High level understanding of Windows Operating Systems
• Experience with testing Relational D Confidential bases as they apply to software applications
• Maintains, develop, and publish test plan, test scripts, and defects based on business requirements and technical documents
• Execute Test plan, test cases, and other testing functions as needed
• Test lead responsibilities of resource allocation, test planning, communication with business and IT leadership.

Confidential

Systems Analyst responsibilities:

• Understanding of the entire life cycle of software
• Coordinated and executed manual testing activities on a web site that served 12,000 agents
• Provided process and methodology oversight to ensure product release meets quality standards with and without automation
• Isolated, reproduced & accurately reported on software problems
• Identified areas for testing performance and quality improvement
• Guided & trained testers on testing standards and processes, software and mainframe applications
• Produced test matrices and plans for all testers from business requirement documents

Automation Analyst

Confidential

Confidential responsibilities:

• Owned development and deployment of automated regression testing tools in effort to test with speed, accuracy, and thoroughness
• Led the analysis, design, implementation of automated solutions to support existing or new applications- including mainframe systems, disks & web base applications
• Oversaw Software suite to make sure equipment is comparable to software needs
• Created on-line documentation for instructions and as a foundation for of automated Confidential
• Implemented a team methodology for performance testing a web based application with a mainframe back end
• Managed and Scheduled all performance testing activities to be able to support the growth of over a million transactions
• Governed all performance, load, and stress testing
• Helped identify bottlenecks and/or improvements within the system’s infrastructure.
• Project Management principles/skills
• Worked with business owners to create and document business requirements
• Deployed/trained changes/enhancements to our internal staff and external agents

Confidential, IL

Confidential

Automation Analyst

• Designed & implemented multiple automated solutions to support a mainframe system, disks & web base applications
• Isolated, reproduced & accurately reported on defects
• Created and produce automated test summary reports
• Owned communication to vendors and manual testers

Quality Assurance Analyst

Confidential

• Reviewed written documentation- notes, project requirements, phone conference with programmers
• Produced testing matrixes
• Operated Automated Testing Tools to test, re-tests, verify, and report problems
• Executed Manual Testing/ Re-tests/ Verification/ Problem reporting Senior Customer Service Associate
• Monitored and coached Associates on their phone presentation and quality
• Addressed & resolved supervisor calls from external customers
• Trained associates on possible unknown questions they have while on the phone Customer Service Associate
• Answered calls from external customers related to billing
• Stephenson County Humane Society Freeport, IL