SUMMARY:

Energetic Networking/Security Technical Professional with 8 years of consultant experience, looking to secure a Help Desk, Internet Security or Computer Networking position within a company that will utilize my skills and education with an opportunity for advancement.

SKILLS:

• IS Risk Management and Intrusion Detection
• Information Security Essentials
• Security Architecture of Common IT Platforms
• Internetworking Infrastructure and Operations
• Software Project Management Essentials
• Security Architecture of Common IT Platforms
• Fundamentals of Network Security, Firewalls and VPNs
• Auditing E - Commerce Systems and IT Infrastructure
• Security Policies and Implementation Issues
• Information Security Perspective on Intranet
• Internet and E-Commerce Infrastructure
• Windows 2000 Professional thru 2010 Professional
• Windows 2000/2003 Server
• Microsoft Networking Concepts
• Microsoft Networking Operating Systems
• TCP/IP
• LAN/WAN Technology and Applications
• Problem Solving
• Network Design and Implementation, Network System Management, Network Maintenance Network Systems Management, Network Standards and Protocols, Network Troubleshooting
• Network Hardware/Software Configuration, Network Performance Tuning
• Business Office Knowledge
• Active Directory
• Blackberry Support
• 10 Years Customer Service
• 6 Years of Management Experience
• SOX Training thru ITT Technical
• Desktop and laptop installations and upgrades
• PC Memory and hard drive upgrades
• Software installations
• Utilization of Symantec Ghost for backup and image creation
• Assist in management of hardware inventory

PROFESSIONAL EXPERIENCE:

Confidential, Franklin, TN

Responsibilities:

• Responsible for administering work efforts through Remedy, the utilized FMS ticketing database
• Provide first level and second level support for application and hardware issues for the East Division.
• Configure all computers within company guidelines
• Assist end users with data retention and data recovery
• Troubleshoot account issues utilizing Windows Active Directory
• Coordinate repairs through proper vendor companies when and if needed
• Assist all end users with Lotus Notes mail application; Client and Web versions
• Provide on-site support at local FMS facilities when required
• Utilize multiple tools to connect and troubleshoot application errors remotely
• Install all required internal and external applications and software in guidance of current company practice
• Detect and remove malicious files and software with approved antivirus software
• Deploy approved images on all Fresenius assets according to standard operational policies
• Provide any assistance, knowledge, or training to field locations for all IT related functions

Confidential, Nashville, TN

Sr. Associate

Responsibilities:

• Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT peripherals.
• Installs and supports both hardware and software components for user group.
• Performs preventive maintenance, test and repair of equipment.
• Evaluates system configuration and software to ensure effective use of hardware resources.
• Addresses and resolves hardware, software and customer issues.
• Engages users to determine their potential future business requirements.
• Provides positive customer experience with each customer interaction
• Interaction Client, Interaction Administrator
• Working with CICA, Telephone setup and monitoring
• Citrix, Smarts, Reflections
• VMware
• Remedy Helpdesk ticket systems
• Logmein Rescue Technician Console
• Turbo Meeting
• Arabia Ordering Systems
• Cisco VPN
• Remote Desktop

Confidential, St. Louis, Mo

Contractor

Responsibilities:

• Help Desk Support for Interface Security Systems Supporting St. Louis Security Company as Network Technician to work with Network Install Team.
• Provide Router, Switches and Dial-up Modems support via remote access to include troubleshooting, basic setup and maintenance of the remote system.
• Testing and configuring network equipment prior to installation; conducts pre-installation site visit to determine necessary materials or special requirements needed for installation.
• Communicating problem resolution to the client and documenting within trouble ticketing system and knowledgebase.
• Resolves hardware related problems dealing with network equipment and vendors.
• Support the field network technician to install routers and DSL.

Confidential, St. Louis, MO

Assistant Network Analyst

Responsibilities:

• Provides desktop/workstation support via remote access to include troubleshooting, basic setup and maintenance of the remote system for 2500 County Government employees and clients.
• Provide Anti-Virus updates and Malware issues solving virus/ Trojans/ worms / spywares issues thru out the county computers.
• Provide County wide support of McAfee and Norton’s Anti-Virus.
• Provide support for remote access methodologies, such as dialup and VPN connections.
• Provide installation, support, maintenance and troubleshooting for variety of peripherals such as printers, network copiers, scanners, plotters on County Government PC and network equipment.
• Testing and configuring network equipment prior to installation; conducts pre-installation site visit to determine necessary materials or special requirements needed for installation.
• Assists in maintaining equipment inventory of REJIS and client PCs and servers; updates equipment inventory system to reflect any equipment additions, deletions or moves; and notifies Finance of such changes.
• Manage workstation operating systems to include the troubleshooting and installation of upgrades, patches, and security files.
• Provide IT security support including, performing security scan, investigating and resolving workstation security issues such as virus, worms, and spyware, keeping users informed of such possible security threats and actions to be taken.
• Resolves hardware related problems and malware problems dealing with network equipment and/or vendors.
• Communicates problem resolution results to the client and documents within trouble ticketing system and knowledgebase.
• Manages network domains, establishes user accounts, user rights, permissions and resource sharing.
• Use Active Directory to setup user’s accounts and right and privileges.
• Blackberry Support, Setting up user’s email account’s both Personal and Professional, as well as VPN Connection to County Gov.

Confidential, Brentwood, MO

Contractor

Responsibilities:

• Assisting Project manager for Installation of 14,000 new printer’s within the
• Boeing Organization.
• Installing new Software and Hardware.
• Diagnosing and resolving hardware and software problems. Supporting and Troubleshooting
• Team player of more than 10 people

Confidential, Brentwood, MO

Contractor

Responsibilities:

• Installing new Confidential computers and Printer’s and adding them to the network.
• Installing new Software and Hardware.
• Diagnosing and resolving hardware and software problems. Supporting and Troubleshooting

Confidential, Brentwood, MO

Contractor

Responsibilities:

• Diagnosing and resolving hardware and software problems.
• Supporting and Troubleshooting the Students network problems.
• Installing Software, Hardware and McAfee Anti Virus for student’s computers.
• Upgrading of computers memory and hard drives to meet new standards for new software packages.

Confidential, Kennesaw, GA

Contractor

Responsibilities:

• Installation of 3000 new Confidential workstations including new monitors.
• PC’s, HP Printers, switches, Wireless networking, Ethernet cabling.
• Installation of printers from both Novell servers and Active Directory servers.
• Upgrading of computers memory and hard drives to meet new standards for new software packages, creating executable installations of new software using Symantec Snapshot utilities, and creating ghost images of machines using Symantec Ghost 7.5.
• Team player of 8 to 10 people.