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Ceo/technical Infrastructure Specialist Resume

St Louis, MO

SUMMARY:

An experienced and results - driven Technical Infrastructure Specialist with an entrepreneurial flair and substantial success in delivering and integrating cost-effective enterprise-wide technology solutions in diverse industries. Confidential clear direction, streamlines processes to cut costs and enhance efficiency, and uses sound technical and commercial acumen to translate business requirements into technical solutions. Leverages innovative thinking in solving complex problems and managing conflict, cultivates trusted partnerships with key stakeholders, and develops and leads teams to success. Highly adaptable in changing environments and committed to customer service excellence.

CORE COMPETENCIES:

  • Strategic Leadership
  • IT Infrastructure Support
  • Project Management
  • Account Management
  • Network & System Administration
  • Strategy Development
  • Network & System Security
  • Finance & Budget Management
  • Multi Site Operations
  • Stakeholder Engagement
  • Team Management & Development
  • Migrations & Integrations
  • Hardware & Software
  • Cloud Computing & Virtualization
  • Training Delivery

TECHNICAL SKILLS:

Servers: Windows Server 2003/2008/2012 , DNS Server, Linux, Samba File Server, Exchange Server 2003/2007, SQL Server, Microsoft Server 2000/2003

Networking: LAN, WAN, VLAN, VPN, SNMP, NAS

Security: SonicWall, Firewalls

Virtualization: Citrix XenDesktop, Citrix XenApp, Citrix Metaframe, VMware

Other: Caterease, POS Systems, CCTV, IP CCTV, Microsoft Office, Microsoft SharePoint QuickBooks, Sage, Google Apps, NCR Backoffice, VoIP, Biznet, Crystal Reports, SQLPropertyWare

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

CEO/Technical Infrastructure Specialist

Responsibilities:

  • Delivered holistic IT infrastructure support for small to medium-sized businesses in the St Louis and surrounding area and served as a client advocate to ensure exceptional technical support and customer service excellence
  • Assisted clients proactively in the implementation of efficient and effective technologies for their businesses
  • Analyzed the IT requirements of business processes, identified opportunities for enhanced service offerings and product improvements, and made technical recommendations pertaining to infrastructure hardware and software
  • Implemented related products and services and provided the necessary training and documentation as required
  • Resolved client support issues and ensured customer satisfaction
  • Worked with diverse technologies:
  • WAN/LAN/VLANs, DNS, WINS, DHCP, Active Directory, Windows Server 2003/2008/2012
  • SonicWall, ZyXel, and Cisco Small Business Class Firewalls, wireless meshes, VPN Gateways and Clients, Site to Site VPNs
  • VMWare, CCTV Systems, IP Cameras, VoIP Phones, digital access systems for doors / elevators
  • NCR Aloha, Configuration Center, Stored Value, Loyalty, Aloha Enterprise, NCR Pulse, NCR Voice, Menulink, NCR Online Ordering, Command Center
  • Google Apps, Mas90, Caterease, Asset Keeper
  • Biznet, QuickBooks, Yardi, PropertyWare

Confidential, St. Louis, MO

IT Department Manager/Technical Infrastructure Specialist

Responsibilities:

  • Provided efficient IT support for the corporate office as well as for over 30 restaurant locations and more than 300 terminals, servers, printers, and office machines
  • Evaluated business processes in terms of IT requirements, continually identified opportunities for improved service offerings and product enhancements, and made technical recommendations regarding all client infrastructure hardware and software
  • Maintained physical and virtual servers, desktops, NAS devices, printers, phone systems, and camera systems
  • Configured and maintained a variety of software, including NCR Aloha, Configuration Center, Stored Value, Loyalty, Aloha Enterprise, NCR Pulse, NCR Voice, Menulink, NCR Online Ordering, Command Center, Google Apps, Mas90, Caterease, Asset Keeper
  • Assisted corporate staff with the integration of time-saving technologies and business processes
  • Ensured the delivery of the best technical support and services, as well as superior customer service
  • Oversaw the execution of all IT projects, resolved escalated client support issues, and ensured customer satisfaction

Confidential, St. Louis, MO

Linux System Engineer

Responsibilities:

  • Supported clients in all issues pertaining to Linux-based virtual servers
  • Installed server, switch, and rack equipment based on new customer demand, and replaced failed server components as required

Confidential, St. Louis, MO

Systems Engineer

Responsibilities:

  • Administered a multi-site Windows network comprised of 120 physical and virtual servers
  • Implemented an SNMP monitoring solution that pages for ping, creates reports for resource utilization, and tracks event logs
  • Worked with the Development Team on network and server integration projects for new and existing applications
  • Utilized VMWare running on multiple host servers with CentOS Linux and custom PAE kernels to create a virtual server environment for development and staging
  • Created VMWare server clusters for production VMS

Confidential, St. Louis, MO

IT Business Consultant

Responsibilities:

  • Provided IT support and project implementation, and advised small, medium, and large-size businesses, including credit card processing companies, the entertainment industry, law firms, investment firms, doctor offices, warehouse distribution and trucking companies, packaging plants, recycling centers, architectural design firms, and accounting firms
  • Installed and administered Microsoft Server 2000/2003, Exchange, SharePoint, and SQL Server
  • Collaborated with local Navision dealers to implement and maintain VM Ware Virtual Server for test/production environments
  • Set up and administered Citrix Meta Frame for multiple clients in the credit card processing industry, assisted with the transition to the new 2007 Visa requirements, and installed and maintained Exchange Server 2003/2007
  • Maintained and upgraded Exchange Server 2000, and worked with onsite IT staff on the implementation of new technologies into existing systems
  • Implemented new firewalls and routers primarily from SonicWall, Watch guard, Netvanta, and Cisco
  • Set up IIS and Apache to enable companies to run websites internally
  • Installed Linux servers for the execution of various tasks, such as send mail, Apache, Sugar CRM, Samba File server, and MySQL, and set up new VoIP phone systems
  • Planned and installed complete new networks in line with allocated budgets and performance requirements

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