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Salesforce.com Developer/administrator Resume

CA

PROFESSIONAL SUMMARY:

  • Around 8+ years of professional IT experience in Salesforce.com Development, implementation including configuration and database activities.
  • 3+ years of strong experience as a java/j2ee developer
  • Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
  • Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems.
  • Experience in developing UI using Visualforce pages and providing business logics using Apex.
  • Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services and Approval Process.
  • Worked on Validation Rules, Workflows, and approval processes & developer user interface through Lightning Component.
  • Involved in Lightning, Process Builder, and Workflows.
  • Experience in designing of Custom objects, Custom fields, Page layouts, Custom Reports.
  • Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
  • Integration of salesforce.com with other applications by using Salesforce web services API.
  • REST, SOAP API& knowledge in Streaming API to send real - time notifications to Deal desk users.
  • Experience on tools like Data Loader, Work bench &Eclipse.
  • Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
  • Experience in creating BRD (Business Requirement Document) and NFR’s (Non- Functional Requirements).
  • In-depthunderstandingofCRMbusinessprocessesthatincludeForecasting,Campaign Management, Lead Management, Order Management, Account Management, Case Management and merging management.
  • Experience working onSalesforce.com (SFDC) Instances of Service Cloud, Sales Cloud.
  • Experience in testing by using sandbox and migrating the code to production.
  • Experience in writing SOQL and SOSL using Force.com explorer, Developer console andforce.com workbench.
  • Involved in various stages of Software Development Life Cycle including analysis, requirement gathering, architecture design, enhancements, testing, deployment and maintenance of standalone object-oriented enterprise applications.
  • Strong knowledge and working experience in software Development Life Cycle(SDLC) methodologies such as Agile, Scrum and Waterfall model
  • Excellent communication with team Player at Good Time & Work Management Capability.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes & Apex Triggers, Custom controllers & Extensions, SOQL,SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, AJAX, HTML, XML Case Management Automation, Dashboards, Custom Objects.

Force.com Tools: Force.com Eclipse IDE plug-in, Apex Data Loader, Force.com migration tool, Force.com Explorer, Workbench & ETL Tools.

Languages: Apex, Java, HTML, JavaScript

Operating Systems: Windows Xp, Vista, 7,8, OS X

Database: Force.com, SQl server 2005/2000, Oracle 10g/9i

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts, task Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, SFDC

Project Management: Agile, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce.com Developer/Administrator

Responsibilities:

  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Used Salesforce Automation like Approval process and Workflow rules.
  • Developed and deployed Salesforce.com reports and dashboards.
  • Created and maintained user roles, security and profiles.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Designed and developed Visual-Force pages based on the business requirements.
  • Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Used New Lightning UI to brings Salesforce into the responsive UI era of web-based applications.
  • Used Salesforce Lightning Components for building customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
  • Ample experience in working on various tools/technologies in CRM and BI domain. These include Veeva CRM (Salesforce), Force.com (Sales and Service Cloud) and Informatica Cloud.
  • Worked on-sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.
  • Worked on service cloud module such as web-to-case, Escalation rules, Assignment rules.
  • Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
  • Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
  • Experience in setting up standards and processes for Hadoop based application design and implementation.
  • Managed weekly bulk role updates using Data loader.
  • Managed data migration using Apex data loader and Salesforce import wizard.
  • Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
  • Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
  • Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
  • Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Workbench, backupify, Apex Data Loader utility and ETL tools.
  • Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
  • Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, SVN, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, Dallas, Tx

Sr Salesforce Developer/Administrator

Responsibilities:

  • Collected business requirements from business owners for applications that are owned and need to be bundled and documented them in functional specification.
  • Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists.
  • Created reports and dashboards for different objects based on the user requirements.
  • Performed the activities like insert, update and delete and export using apex data loader.
  • Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment rules etc.
  • Worked with security and sharing rules implementation at object, field, and record level for different users at different levels of organization and Single Sign-On (SSO) setup.
  • Worked with Milestone PM that helps to track projects, milestones, tasks, blocked tasks, overdue tasks, time and expense budgets and a whole lot more.
  • Designed and developed UI/UX using Console and other Salesforce.com application screens that support complex business processes.
  • Developed Data structure, schema and Graphical User Interface (UI) for Databases using SQL and VBScript.
  • Designed and developed Visual-Force pages based on the business requirements.
  • Created Apex triggers, and Apex classes based on the complexity of the requirements.
  • Managing Repositories using Jenkins and GitHub.
  • Responsible for Testing - unit testing & integration testing using JUNIT.
  • Worked on different relationships between the objects like lookup and master detail relationships.
  • Created junction objects and established many to many relationships.
  • Designed and Developed the mobile UI screensusing JavaScript, Angular JS, JQuery, JSP, Html and CSS.
  • Automated workflow to keep applications moving quickly through the approval process.
  • Participated in major and minor application upgrades and releases; executed User Acceptance Testing (UAT) and regression predefined test scripts.
  • Customized Reports and Dashboards to give access to reliable, real-time recruiting application.

Environment: s:Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, J-Query, HTML.

Confidential, Dallas, TX

Sr Salesforce Developer/Administrator

Responsibilities:

  • Involved in gathering business and technical requirements for leasing quote automation and build the application right from the scratch and deploy it to production.
  • Designed and developed Visual Force pages based on the custom requirement.
  • Developed User Interface Using HTML in Visual force.
  • Developed Apex Classes and Extensions to add required functionality to Visual Force Pages
  • Wrote Apex Triggers to implement business logic.
  • Created custom Page layouts with custom fields and buttons.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0 and OAuth 2.0.
  • Created several custom Objects, Custom tabs, validation rules, Auto-Response rulesand approval processes.
  • Involved in using lightning, process builder and workflows.
  • Proficiency in Single Sign on (SSO) configuration on ETL Informatica Cloud
  • Worked on SFDC standard Objects like Accounts, Contacts, Cases, Leads, and Campaigns etc.
  • Developed email templates which pulls all the data from the customer record.
  • Implemented service cloud module like case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
  • Work with ETL team for data integration between MDM, Validation systems to/from Veeva application on quarterly/weekly/daily basis. For instance, Alignments & Call Plan data.
  • Build interfaces to load Quarterly Alignments (User-Terr, Acc-Terr), Targets, Call Plans into Veeva application from ODS.
  • Developed web-centric applications using HTML and JavaScript as client side code and ASP.NET using C# to implement server side code
  • Used the Force.com explorer to build and test SOQL and SOSL queries.
  • Worked on tools like Workbench, Data loader, Informatica &Cast-Iron for mass updates, import and export of data.
  • Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from external systems.
  • Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
  • Used the sandbox for testing and migrated the code to the Production after testing.
  • Closely worked with SFDC Admins and Business Analysts in the Org involved in integration and merging two salesforce instances.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, ANT migration tool, Eclipse.

Confidential, Kansas City, MO

Salesforce Administrator/Developer

Responsibilities:

  • Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
  • Customized tabs that worked with various standard objects like Accounts, Contacts, Leads, Campaigns, and Cases.
  • Developed workflow rules for various tasks and Email alerts as per the requirements.
  • Developed Approval process for the application by implementing custom formulas in different stages of approval.
  • Worked with Single sign-on, SAML2.0 to enable the user to login to various applications simultaneously.
  • Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
  • Created profiles and implemented Object and field level security to hide critical information.
  • Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
  • Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
  • Applied interpersonal skills to liaison extensively with customers and internal stakeholders and to negotiate requirements.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Designed various web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
  • Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.
  • Proven analytical reasoning skills, which helped in understanding management and user needs, and being able to efficiently provide adequate solutions.

Confidential

Salesforce Administrator

Responsibilities:

  • Administrated and monitored the company’s Salesforce CRM application.
  • Created the workflows for automated lead routing, lead escalation and email alert
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Developed and Customizing salesforce.com application based on the user needs.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data Analysis and migrated data from SQL Server database to sales force.
  • Involved in Accounts Merging, maintaining Public Groups.
  • Created Reports and Dashboards as per the customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
  • Imported accounts and contacts data through Import Wizard.
  • Worked on data migration from databases to SFDC using Data Loader.
  • Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
  • Performing the Risk Analysis and Cost Assessment for the Project implementation.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created new custom objects, assigned fields, custom tabs, components, custom reports.
  • Created custom Reports based on business need and associated them to Dashboard.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Confidential

Salesforce Administrator

Roles & Responsibilities:

  • Involved in preparation of Technical Design Documents.
  • Customization of the Organization Profile, creation of custom objects, custom fields, formula fields.
  • Creation of Page layout for custom object as well as standard objects for respective Profiles.
  • Designed and developed Apex Program, Apex Triggers for various functional needs in the application.
  • Designed various Web-Pages in Visual Force for functional needs within Sales force.
  • Created Apex classes for integration with web services.
  • Interacting with the end users for testing the application.
  • Created Test Classes for Apex Classes.
  • Involved in Unit Testing and Test Coverage for Triggers.
  • Involved in preparation of configuration steps document for Admin Team.

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