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Senior Ecm Specialist Resume

Greenwood Village, CO

SUMMARY:

Enterprise Content Management (ECM) specialist who has substantial experience helping clients with their complex content management needs. I place a high premium on developing and maintaining trust in my relationships with my customers and partners. I have excellent technical, interpersonal, presentation and communications skills. My specialties are in product knowledge, soliciting technical requirements and assisting with the creation and execution of ECM solutions.

SKILLS AND EXPERTISE:

  • Cross - functional communication: Ability to interact with all levels of an organization.
  • Critical thinking: Able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Decision-Making: Strategic thinker able to assess a situation and consider the relative costs and benefits of each action in order to choose the appropriate one.
  • Leadership: Skilled at leading team members through change.
  • Problem Solving: Innovative workable solutions to challenging problems.
  • Process Improvement: Design and execution of business improvement processes.

TECHNICAL SKILLS:

ECM: Confidential, IBM FileNet, Kofax, OnBase, Ephesoft

Databases: Oracle, SQL Server, T-SqL. PL/SQL

Languages: JavaScript, VB.NET, VBScript

Software Product Life Cycles: Agile, waterfall

Application Servers: Weblogic, IIS, Tomcat

Operating Systems: Windows 2008, Linux (Red Hat)

EXPERIENCE:

Confidential, Greenwood Village, CO

Senior ECM Specialist

Responsibilities:

  • Responsible for implementing an intelligent document capture solution that automated the process of finding potential credit card numbers anywhere on the image. The solution eliminated over 70% of the 1.5 million documents from having a person to look through the image. The solution saved the company hundreds of thousands of dollars in labor.
  • Achieved over one hundred thousand dollars in annual savings by redesigning several inefficient workflows. The redesign of these workflows, double the processing throughput and eliminated the need to pay employees for overtime.
  • Chaired the enterprise taxonomy governance committee. In this role, I lead the group through the process of categorizing content, defining metadata and security models and records management retention period. This included establishing organizational taxonomy standards and processes for the organization to follow.
  • Implemented several automated workflows that evaluated key values on incoming financial documents perform several system integration steps and then routed the document to the correct processing queue. It was critical that these documents were process through the workflow by the end of the day or the company lose money.

Confidential, Denver, CO

ECM Application Support Engineer

Responsibilities:

  • I was a key player in the implementation of a new content management strategy for the Confidential .
  • I was responsible was communicating product features and benefits to management, technical and non-technical staff.
  • The multi phase solution automated and simplified multiple business processes that resulted in the timely processing of important Confidential contracts.
  • Responsible for the installation, configuration and support of Confidential for storing and managing approved contracts.

Confidential, Highlands Ranch, CO

ECM Professional Services Consultant

Responsibilities:

  • I supported the sale process for an ECM solution for the human resources department at Confidential .
  • I was responsible for presenting and demonstrating how the products features would address Human Resources requirements for storing and retrieving sensitive employee records.
  • Train end users on how to use the system and transition support of the new system to the system administrators.
  • Led workflow analysis and system design for the automation of a new enrollment and loan process.
  • The new system automated several manual processes that resulted doubling the processing team’s productivity within the first week.

Confidential, Greenwood Village, CO

ECM Professional Services Consultant

Responsibilities:

  • I was brought in to improve a poorly implemented document capture system.
  • This system was causing the company to loss over $1,000 a day, because they could not loan processors were not able to process all financial loan application they received that day.
  • I quickly assessed the situation by meeting with the business and technical teams to understand what issues they were facing.
  • I then proposed and implemented a re-design of the system, which resulted in doubling the processing throughput and allowing the load processors to process all the loans on time.

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