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Director, Intelligent Automation Resume

DallaS

SUMMARY:

  • As industries around us contends with the challenges of a drastic and dynamic shift towards digitalization and customer - centricity, many organizations are encountering difficulties with the transition.
  • My professional focus is on easing the transformational journey and enabling organizations to leverage a virtual, digital workforce of intelligent software robots to eliminate the disproportionately low-return, high risk manual data entry works and get maximum out of their existing IT landscape and Human workforce. Having worked for 14+years in large IT organisations, servicing big, innovative, fortune 500 banking and financial institutes has given me a vast exposure to various tools, technologies and processes.
  • Trusted advisor and thought leader for implementing Robotics process automation (RPA) tools and methodologies.
  • Deep knowledge of Robotics operating model, architecture and CoE.
  • Vast experience of working with business leaders in driving the overall Robotics & Innovation agenda across Operations & Technology.
  • Deep expertise in process identification (fitment for automation) and automation cost benefit analysis.
  • Certified and deep expertise in Blue prism (RPA tool).
  • Developing commercial constructs for cost take out/gain share type of RPA transformation.
  • Relationship building with C level executives (Both business and IT).
  • New business development.
  • Leading large and complex deals.
  • Account and large team management.
  • Exposure to Data Analytics, Cognitive / AI, Machine Learning, Natural Language Processing (NLP).
  • Large deal sales experience >90Mil USD.
  • Exposure to wide varieties of technological and business problems and solutions.
  • Banking and financial services domain

WORKING EXPERIENCE:

Confidential, Dallas

Director, Intelligent Automation

Responsibilities:

  • Grow RPA (Robotics process automation) business and capabilities in the region.
  • Manage alliance and relationships with RPA product team (Blue Prism)
  • Regional exec sponsor for all RPA initiatives/projects.
  • Senior architect for RPA
  • Build/deliver POC’s (proof of concept) for RPA
  • Manage and nurture client relationships.
  • Define go to market strategy for RPA.
  • Service line P&L
  • Mentor RPA delivery and sales team for best practices
  • Delivery lead for large RPA implementation
  • Established RPA and intelligent automation team at onshore (20+) and offshore.
  • Won first large end to end multi million $ RPA deal (aprox 30 Mil $) for Confidential and created healthy pipeline of opportunities (50 Mil+).
  • Define and developed process automation assessment tools and IP’s that are leveraged across the organization for various RPA discovery initiatives.
  • Established strong relationship with clients and became trusted advisor.
  • Represent Confidential in various business and technology forums around automation.
  • Brought in strong management focus in RPA and intelligent automation business by showing continuous growth.
  • RPA tools expertise.

Confidential, Boston

Director

Responsibilities:

  • Grow Confidential RPA business and capability.
  • Go to market strategy for intelligent automation (RPA & AI platform) in targeted accounts.
  • P&L for large bank in east coast.
  • Develop and nurture strategic and mutually beneficial relationships with business and IT stakeholders.
  • Manage >40Mil USD annual portfolio and team of >100 people.
  • Grown Confidential financial services business in new accounts from 0 to 80 Mil USD and made Confidential a known name in the region.
  • Won and deliver first RPA deal in financial services account.
  • Won and successfully delivered large digital transformation program .
  • Won and structure large digital deal for a large bank in east coast.
  • Led and Won Large Data cluster program (BI, data analytics and regulatory reporting) against very tough competition and incumbent partner. Revenue of 80Mil $.
  • Super headed complex contract negotiations as per local regulations.
  • Set up offshore development center in India in a record time of 25 Days with more than 200 people capacity for a large bank.
  • Establish RPA capabilities in financial services.
  • Established client specific innovation funds and successfully implemented concepts like Design thinking.
  • Established and executed Fintech strategy for named accounts which helped to establish Confidential as an innovative partner.
  • Establish CXO level relationships with various Banks and financial institutes. Hosted CEO’s and CIO’s of various banks to Confidential facilities in San Francisco and India to showcase capabilities.
  • Overachieved my revenue and sales targets 4 years in the row.

Confidential

Group Manager- CRM

Responsibilities:

  • Grow Confidential CRM practice in Confidential and UK for Financial services customer.
  • Develop and market vertical solution for consumer banking on top of Confidential Dynamics CRM/xrm.
  • Senior Solution architect and practice/delivery/pre sales lead for the region
  • P&L of 10Mil USD
  • Led and Won first global rollout of Confidential Dynamics CRM for a leading bank in Singapore ( Confidential ). First multi Million $ deal for Confidential in banking.
  • Defined winning theme and architect solution for Confidential and presented multiple demos and solution presentation to C level executives.
  • Defined CRM implementation roadmap for Confidential for 5 countries.
  • Led and Won first Confidential Dynamics CRM based Centre of excellence initiative for Confidential for a large bank in UK (Barclays).
  • Defined entire offshore development strategy for Barclays.
  • Owned responsibility of building vertical solution for consumer banking on Confidential dynamics CRM platform. Successfully built a vertical solution called FinEdge and sold first deal to Confidential .
  • Worked closely with Confidential Dynamics CRM team in Confidential to define ‘go to’ market strategy for FinEdge (Financial services solution build on Dynamics CRM).
  • Won multiple new clients for Confidential Dynamics practice.
  • Lead and grow Dynamics CRM practice.
  • Collaborated with local /regional leadership and field sales team in Confidential and Confidential to ensure sales revenue growth for Dynamics CRM practice.

Confidential

Dynamics CRM Practice Head

Responsibilities:

  • Setting up MS Dynamics CRM practice for Confidential by leading Pre Sales, Sales and delivery functions.
  • Grow Confidential Dynamics CRM practice.
  • Developing relationship with MS leadership in the region and strengthen the partnership.
  • Senior architect for CRM
  • Started & owned CRM practice and grew it to a strong team of 50 people regionally.
  • Won and led implementation for first large MS Dynamics CRM 4.0 implementation for insurance major Aegon (10 Mil USD).
  • Made Dynamics CRM practice as the fastest growing business unit in Confidential by opening multiple new accounts.
  • Set up partner hosted solution practice leveraging MS SPLA. Sold first SPLA based deal in healthcare.
  • Rollout vertical solutions build on MS dynamics CRM for Patient relationship management and insurance.
  • Awarded with employee of the year award.

Confidential

Sales Manager

Responsibilities:

  • Growing Online CRM sales.
  • Generating leads and taking it to closure.
  • Making POC’s and presenting to C level execs in IT and Business.
  • Strengthen Confidential market position by participating in various events and online promotions.
  • Generated healthy pipeline of opportunities for Confidential from scratch.
  • Won large online CRM implementation with a manufacturing organization (150 seats) in first 3 months.
  • Won multiple new accounts for SAAS based deals.
  • Worked on user adoption strategy post sales to ensure high adoption of CRM among clients.
  • Worked very closely with product development team to define mobile channel strategy as per the customer needs.

Confidential

Large Account Manager

Responsibilities:

  • Managing large accounts for Confidential product License sales.
  • Maintain relationship with key stakeholders in procurement and technology.
  • Sell hosting solutions.
  • Generated healthy pipeline of opportunities.
  • Sold and executed large EA (Enterprise agreement) for MS licenses with IT major.
  • Opened multiple new accounts.

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