TECHNICAL SKILLS:

C/C++ Programming for Engineers and Scientists, Internet Technologies, Object Oriented Technology, Computer Systems, Information System Software, Human Computer Interface, Applied Networking, Database Concepts, Current Trends in Database Technology, Computer Ethics, System Analysis and Design, Network Technologies, Social Computing, ASP.NET, Data Mining, Management Information Resources

WORK EXPERIENCE:

Confidential, Little Rock, Arkansas

Director of Technology / Institutional Assistant

Responsibilities:

• Serve as College of Business liaison to Confidential Services, Arkansas Small Business and Technology Development Center, and Arkansas Economic Development Institute.
• Serve on Confidential committees ranging from Domain development, Security compliance, and Active Directory Design.
• Communicate Confidential projects to College of Business personnel.
• Translate College of Business requirements into viable technical solutions.
• Work with financial manager on maintaining department budget.
• Prepare operational documentation for systems for faculty and staff.
• Hire, train, and schedule computer lab workers.
• Develop computer retirement lifecycle for faculty, staff, and classrooms.
• Perform classified personnel evaluations.
• Ensure all aspects of technology in the college meet the AACSB and HLC accreditation standards.
• Ensure classroom technology is up to date and operational to meet the needs of all students including 508 compliance, as well as guarantee faculty are able to effectively instruct.
• Communicate technology maintenance with College faculty and staff.
• Perform state annual inventory and asset tracking.
• Maintain various department databases using SQL and PostgreSQL.
• Provide Tier I, Tier II, Tier III support for faculty and staff.
• Troubleshoot technology including software and hardware including Microsoft Office, Windows OS, printers, wired and wireless connections.
• Serve as College of Business System Administrator
• Image and support workstations in the college.
• Manage yearly technology upgrade project.
• Manage daily IT operations.
• Repair desktops, laptops, and printers when needed.

Confidential, Conway, Arkansas

ITS Senior Analyst I / Systems Administrator

Responsibilities:

• Act as IT Team Lead/ IT Manager for the facility.
• Supervise day to day IT operations.
• Interview, train, and supervise IT contractors and Computer Support Specialist.
• Image workstations
• Provide Tier I, Tier II, and Tier III support for the facility.
• Troubleshoot technology including software and hardware including Microsoft Office, Windows OS, printers, wired and wireless connections.
• Serve as facility liaison to Central IT Services.
• Prepare operational documentation for various IT Projects.
• Train employees on new systems as well as provide training documentation.
• Maintain/update Raid configuration in Windows 2003/2008 environment and arrays for optimization and backup.
• Integrate Virtual Servers to the infrastructure utilizing vmware and vsphere.
• Install and configure Cisco switches and ARUBA access points to meet new security policies.
• Design and develop applications to meet needs for production and streamline processes where changes are needed.
• Act as IT subject matter expert for the facility to implement projects and communicate procedures for industry standards.
• Maintain network and servers to ensure all systems are operating correctly.
• Design and maintain web pages for mill departments to ensure all documents are current.
• Maintain database files and implement new scripts for changes when needed utilizing SQL.
• Troubleshoot and perform maintenance on Avaya VOIP phone system.
• Maintain Technology Incident System.
• Update standalone applications following release management guidelines and creating release management process for updates and revisions.
• Work with ITS on new softphone technology and Skype messaging upgrades for facility.

Confidential, Conway, Arkansas

Associate Digital Content Specialist

Responsibilities:

• Design, develop and code fail - safe JavaScript rules to dynamically display content components based on logic provided by the client and/or account team
• Act as HTML and email package expert for clients and account team(s).
• Conduct quality assurance checks to ensure the final product meets client expectations.
• Restructuring and/or hand-coding HTML templates if client templates do not meet design standards.
• Conversion of full Photoshop documents to HTML templates

Confidential, Conway, Arkansas

Intern Delivery Specialist

Responsibilities:

• Audit NCOA reports to determine discrepancies in data.
• Transmit files to clients via ftp.
• View transmission logs via Linux on an AIX system.
• Audit Reports to ensure accuracy and validity of data to various clients.

Confidential, North Little Rock, Arkansas

Intern

Responsibilities:

• Maintain education and training website on the intranet.
• Troubleshoot technology including software and hardware including Microsoft Office, Windows OS, printers, wired and wireless connections.
• Create and implement databases using Microsoft Access 2007.
• Use prior knowledge in programming to update hyper text markup language (html) website to Active server page (ASP) format and use Javascript.
• Create fillable forms that are linked to Structured Query Language (SQL) databases using SQL Server that automatically populates information in the database once the form has been submitted.
• Create email forms using ASP.
• Created Basic Life Support (BLS) and Advance Cardiovascular Life Support (ACLS) Instructor Tracking Databases using Microsoft Access 2007.
• Work with the OI&T department to correct implementations of ideas for the intranet site to make sure that these ideas comply with the 508 standards.
• Help instruct other staff members on how to use the Polycom video conference system and answer other staff members’ questions about the system.
• Created a travel and tuition database using SQL server 2005 to track the payments and requests for travel and tuition reimbursement.
• Assist other education department staff members with IT-related issues.

Confidential, Little Rock, Arkansas

Support Technician

Responsibilities:

• Assisted students with installation and implementation of software and hardware.
• Provided technical support via telephone or trouble ticket system.
• Guided students through the process of assessing errors and how to correct them.
• Performed basic networking troubleshooting and network installation.

Confidential, Hot Springs, Arkansas

Life guard/ Elite guard/ Head guard

Responsibilities:

• Ensure safety of guests attending the Water park.
• Trained in CPR and first aid.
• Was promoted to Elite guard after skills were exhibited.
• As an Elite guard, was allowed to stand in as a Head guard when it was necessary.
• Promoted to Head guard when leadership skills were finely tuned.
• Communicated with guests when the guests had issues and/or questions or concerns.
• As a Head guard supervised the life guards working at the pool I was over and offered constructive advice on how to better themselves as a safety provider.
• Instructed the Life guards in stressful situations on what needs to be done and how it is to be done to ensure optimal guest safety.

Confidential, Hot Springs, Arkansas

Data Entry Specialist

Responsibilities:

• Enter potential clientele into application for look up from marketing department.
• Learn what type of trends in home art are becoming popular and help research potential clients.
• Ensure all client data entered is correct and remove any incorrect or outdated items.
• Suggest ways that internet sales could become an invaluable asset for the company.

Confidential, Dallas, Texas

Channel Moderator

Responsibilities:

• Assist Confidential with managing stream chat.
• Work alongside members of Confidential to plan streams.
• Work with other channel moderators to develop complex commands for use during live streams.
• Develop policies to assist keeping a healthy and positive experience during streams.
• Address any issues or questions from viewers.