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Saleforce Consultant Resume

Palo Alto, CA

SUMMARY:

  • Seven plusyears of IT experience working on CRM and ERP systems
  • 5+ years of experience in Salesforce.comCRM. Specifically, skill in Analysis, Design and Development, Testing, Implementation,Production support and Maintenance of Various Applications using salesforce.com andJava/J2E Technologies.
  • Exposure in all phases of Software Development Life Cycle (SDLC), quality managementsystem and project life cycle process.
  • Experience with Salesforce platform implementing full project lifecycles.
  • Experience in analyzing business requirements, Entity Relationship diagrams andimplementing them to salesforce custom objects, Junction objects, Master - detail- relationshipand lookup relationship.
  • Experience executing program delivery, managing support models and vendor management.
  • Created new Apex Classes, Triggers, Batch Apex, Visual force pages, Web Service to achieve complex business process
  • Created Custom Objects, Custom fields, Buttons, Links, Record types, Page layouts, User Profiles, Work flows approvals and Validation Rules
  • Used SOSL and SOQL in Apex programs.
  • Proficient in data manipulation, data cleaning, and report creation
  • Performed Code Deployments from Sandbox to another Environment by Eclipse IDE,Change Sets, Copadoand Jenkins. Used GIT for version control
  • Developed Visualforce pages using responsive design techniques to provide device optimized layouts
  • Used Force.com REST API, SOAP API and Outbound messaging for integrating with External systems.
  • Experience with SalesforceAppExchange, configured user security permissions in compliance with organizational needs.
  • Experience using synchronous and asynchronous web services, Web service factory
  • Worked in all SDLC phases that included Requirement gathering, Analysis, Designing, Development and Testing
  • Experience working on Service Cloud, Marketing Cloud, Sales Cloud, Salesforce Console and Communities
  • Worked on setting upSalesforce Knowledge (Article Types, Data Categories, Article Management)
  • Experience working with cross functional teams during data conversion from legacy systems
  • Up-to-date with latest features of Salesforce (Lightning)
  • Good understanding of CRM business process, excellent communication and problem solving skills
  • Worked on Service Cloud
  • Designed scalable service cloud applications for maintenance and development
  • Designed complete end-to- end development application
  • Worked on Sales Cloud
  • Designed Sales Cloud application for implementing business process
  • Designed application sales cloud for sale
  • Integration
  • Implemented integration for numerous applications, using all possible targets for integration like data,
  • Business logic, UI integration, Security.

TECHNICAL SKILLS:

Salesforce technologies: Standard objects, Workflow & Approvals, Flows, Apex Language, Apex Triggers, Visual Force, Data Loader, Integration, Reports, Dashboards, SOQL, SOSL, Custom objects, Chatter,lighting,AppExchange,Apex Web Services, JavaScript, JQuery, Email services, REST API, SOAP API, Workflow &AS400;Approvals, Validation rules, Dashboards,Process Builder,Sandbox testing.

Salesforce Tools: Eclipse IDE Plug-in, Force.com Data Loader, Migration Tool (Java/ANT based), Informatica power exchange,outlook,EchoSigns,MSExcel,MAvenMate,Sublime.

Languages: Apex, Java, J2EE Servlets, JSP, JSON, C#, Perl,Jenkins,AutoRabbit,GitHub.

Web Technologies: HTML, CSS, JSP, SOAP, REST, BULK, WSDL, HTML, XML,JavaScript, JQuery, SOA.

AppExchange: sAPTTUS Quote-To-Cash, APTTUS Contract Management (CLM), Adobe EchoSign, Docusign,Copado,Pardot.APTTUS CPQ,APTTUS X-Author.

PROFESSIONAL EXPERIENCE:

Confidential, Palo Alto, CA

Saleforce Consultant

Responsibilities:

  • Develop timely and innovative solutions, with optimal use of technology and resources.
  • Responsible for gathering requirements from the business and work with developers andadministrators to translate details concisely to assure clear understanding and accuraterequirement documents.
  • Worked in Agile project methodology with four-week sprint and delivered the acceptedfunctionality in each sprint.
  • Assist with validation of requirements gathered from the business create technical documentation for solutions.
  • Developed conceptual design using Visio, Prepare functionality design and ER diagrams.
  • Utilize standard salesforce objects as much as possible for ease of the application.
  • Worked with Dynamic Apex to access Objects and Field describe information, executedynamic SOQL, SOSL and DML queries.
  • Excellent problem solving, time management and interpersonal skills.
  • Deliver Software solution that is both stable and meet security standards and businessdeadlines like in the areas of SFDC configuration, administration, reporting, data migration and solution design and project co-ordination.
  • Played a major role in detailed analysis of business and technical requirements like customizingvarious standard objects of salesforce.com (SFDC) and Visualforce, Force.com API, and Webservices, data quality analysis functions.
  • Made use of WebServiceMock interface and WebServiceMock Methods to create a mock web service response which is used in Test classes and test coverage.
  • Deliver Software solution that is both stable and meet security standards and businessdeadlines like in the areas of SFDC configuration, administration, reporting, data migration, and solution design and project co-ordination.
  • Prototyping and implementing core business logic, system integration services anddatabase designs for our internal applications and public-facing websites.
  • Developed complex Visualforce pages using Visualforce components like Page Block, Pages
  • Block Section, Action Function, Action Support, Data Table, Repeat components, implemented AJAX functionality using action function and action support components.
  • To Track all Records in salesforcecustomer Portal with SOAP based Web services for Data Integration and CustomController, Scheduled Class, Batch Job, XML and Triggers to handle the whole process insalesforce.
  • Worked on APPTUS CPQ for sales process.Implement solutions for the Apttus CLM system deployed on the Salesforce.com platform.
  • Understand the Data Model related to CPQ.
  • Develop web services and callouts to send and receive data from external applications.
  • Performed real time synchronization with SFDC to enable accurate forecasting at any point oftime.
  • Technical Knowledge about salesforce lightning schema builder, process builder, appbuilder, components and lightning connect.
  • Designed and Developed Lightning Community Website for Marketing using Lightningcommunity builder, Lightning Components, SLDS, Lightning Events, HTMS5, CSS,Lightning Controllers, Apex and developed Lightning partner community landing page with lightning look-and- feel and provide a more interactive and modern user interface
  • Working on building and embed lightning Components in Visualforce Page by using newlightning Out feature by event-driven programming, Where I write my handlers thatrespond to interface events as they occur. The events have been triggered by user interaction.
  • This includes the lightning Component Framework and involved in building lightningComponent using the aura framework.
  • Member of the Production Support team responsible for Managing and fixing the productionissues.
  • Involved in complete process environment like Jira for tracking the work and GIT stash forthe code repository.
  • Used Java Script remote actions to reduce view state by calling Apex methods.
  • Used GitHub and Ant tool for code migration from Dev to QA.
  • Good understanding of Governor Limits, Best practices and implemented in Apex classes,triggers and Visualforce pages.

Environment: Salesforce.com Lightning Experience Sales Cloud,Service Cloud, Chatter Cloud,APTTUS CPQ,X AUTHOR, CLM. Creation of Custom Objects, Custom Tabs, Triggers, Batch Apex, SOSL,SOQL, Security Controls, Data Loader, SOAP API, REST API, Lighting(SDLC), Force.com IDE,APPTUS.

Confidential, Lake St.louis, MO

Salesforce,developer/Admin, Data migration specialist

Responsibilities:

  • Responsible for gathering requirements from the business and work with developers andadministrators to translate details concisely to assure clear understanding and accuraterequirement documents.
  • Perform detailed analysis of business and technical requirements like customizing various standard objects of salesforce.com (SFDC) and Visualforce, Force.com API, and Web services.
  • Written complex custom validation rules, formulas fields, assignment rules, escalation and Owner & Criteria-based sharing rules.
  • Expertise in integrating legacy systems with Sales force &AS400; bringing in those legacyapplications into Salesforce (migration).
  • Developed Visual Flows, Workflow rules, Workflow Approvals, Time Dependent Action Triggers, email templates, email alerts and field updates for business process.
  • Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
  • Developed complex Visualforce, implemented AJAX functionality using action function and action support components.
  • Implemented and developed lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
  • Working on building and embed lightning Components in Visualforce Page by using new lightning Out feature by event-driven programming, Where I write my handlers that respond to interface events as they occur. The events have been triggered by user interaction. Experience in version control systems such as Git and Jenkins
  • Deliver software solutions that are both stable and meet security standards and meet client and business deadlines.
  • Gathering and documenting business requirements and functional specifications, used TFS tool.
  • Following best practices for designing, building, testing and deploying high-performance, user-oriented, Salesforce-integrated applications.
  • Prototyping and implementing core business logic, system integration services and database designs for our internal applications and public-facing websites.
  • Work with Business Analysts and other Business partners to ensure fulfillment of application needs
  • Utilize teamwork to select the most cost effective and resilient solutions
  • Excellent debugging, performance optimization, unit testing, and integration testing skills
  • Follow security standards for application (language, documentation, performance, platform, code quality, source control)
  • Work with 3rd party applications to ensure adherence to standard architecture and design practices
  • Use Copado deployment and change sets.
  • Experience with Data Migration and integration with .Net application’s and PACE application
  • Experience in Salesforce Applications configuration/development
  • Salesforce experience, specifically with experience utilizing VisualForce to customize Communities
  • Proficient in programming languages, HTML, CSS, C#, JavaScript, Apex
  • Familiar with levels of security within Salesforce experience with custom development with Asp.net and Visual Forces.
  • Worked on wave analytics platform, created reports and dashboards with the help ofsalesforce wave analytics to track the opportunity pipeline/stages for Management and Businessuser’s visibility in mobile and desktop exploration
  • Developed Tabs+VF template community.
  • Used the Lightning App Builder to customize the Lightning Experience. Developing Lighting communities and internal applications as per client’s need using SDLC.

Environment: Salesforce.com Unlimited Edition,Salesforce.com Lightning Experience Sales Cloud, Service Cloud, Triggers, Batch Apex, SOSL, SOQL, Security Controls, Data Loader, SOAP API, REST API, Force.com IDE,Copado,VFP,SalesforceLighting.

Confidential, New Jersey

Sales Force Developer

Responsibilities:

  • Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
  • Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created Web-to-Lead and Web-to-Case forms
  • Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic.
  • Developed Visualforce pages
  • Integrated Apex controller methods directly with JavaScript functions using Force.com JavaScript Remoting feature and created Visualforce pages
  • Integrated Salesforce with external billing applications using MuleSoftSalesforce connector
  • Developed Test classes
  • Extensively involved in data migration from three legacy systems to Salesforce.
  • Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
  • Designed various HTML Email templates for Auto-Response to customers
  • Created Escalation rules to escalate the cases.
  • Built a call center application for service agents using Salesforce Console
  • Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using data Loader.

Environment: Salesforce.com Enterprise Edition,Salesforce.com Lightning Experience Sales Cloud, Service Cloud, Chatter Cloud, Creation of Custom Objects, Custom Tabs, Triggers, Batch Apex, SOSL, SOQL, Security Controls, Data Loader, SOAP API, REST API, Peoplesoft, Force.com IDE.

Confidential, Berkeley Heights, NJ

Sales Force Developer

Responsibilities:

  • Provided application support for Salesforce Production environment and worked on enhancements
  • Performed a key role in building and planning the capabilities of the SFDC team.
  • Analyzed and suggested best possible ways out of the box for the stakeholder’s requirements in Salesforce.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Worked with Salesforce premier support to short out technical challenges and governor limits
  • Worked on Standard objects like Product, Quotations and Order.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Worked on intelligent pricing, guided selling, rogue discount elimination of APTTUS CPQ
  • Created Contract Templates for APTTUS CLM
  • Used Process Builder to automate business process for minor customizations.
  • Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
  • Assisted with SFDC data imports and maintained interfaces between IBM Data Stage and Salesforce.
  • Designed various WebPages in Visual Force for customers to select a variety of services offered by the organization and integrate them with the pricing team.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
  • Used field level security along with page layouts to manage access to certain fields.
  • Developed Various Visual Force pages as per organization requirements.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
  • Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Expertise in Reporting and Customizing the Dashboard and Schedule Refreshing Dashboard
  • Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects Used it to read, extract, and load data from comma separated values (CSV) files.
  • Developed page layouts with HTML pages using Salesforce pages with different Meta data dependencies.
  • Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third party packages.

Environment: Salesforce.com Unlimited Edition, Creation of Custom Objects, Custom Tabs, Security Controls, OAUTH, Sandbox, Data Management, Custom Links, Workflows, Process Builder, Reports Dashboards, Force.com IDE, IBM Data stage, Apex, Visual force pages.

Confidential, Lubbock, TX

Business Analyst /Administrator

Responsibilities:

  • Good understanding of Data models, Logical Data Models, Relational Models, dimensional Star/snow flake schemas etc.
  • Extensive experience in strategic development of Data warehouse and in performing analysis from operational Data source to an Enterprise Data Warehouse (EDW).
  • Responsible for integration and technical support of Unix (AIX, SCO, HP, Solaris), Linux (Various), and Microsoft (Windows 95, 98, XP, NT, 2K, and Server) operating systems.
  • Created call logs, activity reports, enhancement requests, bug reporting, and account updates via Siebel CRM software
  • Gathered user requirements by interviewing focus groups and brainstorming with SMEs, Business users and Product owners. Created targeted questionnaires for SMEs to refine requirements and translated into business rules.
  • Used AGILE methodology and worked in short SPRINTS to achieve goals. Participated in SCRUMS and discussed the open issues and statues. Conducted Data analysis at different data sources and performed detailed data profiling.
  • Worked Extensively with HIPPA EDI 834 forms received from various Vendors, Partners and Producers in validating the Data in Stage Environments, Test running the formats and conducting issue analysis.
  • Worked with HIPPA EDI 837 files for data validation and created Data mapping and ETL process requirements for loading data into the EDW.
  • Conducted extensive analysis on over all data flows from various data sources and identified the sources.
  • Analyzed Data quality issues such as Data redundancy, Data consistency, Data schema study etc.
  • Performed and analyzed in detail by querying the databases using SQL queries.
  • Prepared detailed Data mapping specification documents from various source to data warehouse.
  • Performed detailed GAP Analysis and analyzed closely the newly build Data Model.
  • Assisted Data Modelers with ad hoc requirement and analysis.
  • Applied business requirement into transformation rules and created logic for data flows and selection of data.
  • Conducted the walk through to the Business user, stakeholders and rest of the team of mapping specifications, gathered requests to upgrade or change any business requirement.
  • Used General equivalence Mappings (GEM) to convert ICD 9 to ICD 10. Involved in forward mapping from ICD 9 to ICD10 and backward mapping from ICD10 to ICD9 using GEM.
  • Tested to meet HIPAA standards, ANSI ASC X12 specifications, HL7 connectivity, CCHIT certification criteria, industry standards/specifications and proprietary system requirements. Tested data using SQL queries to the databases and conducted the data profiling. Involved in User Acceptance Testing (UAT) SIT and documented the test scenarios and outcomes. Performed executive walkthroughs for clients, sign-off on specifications, and other deliverables.

Environment: MS Project, Microsoft Visio, Business Objects, Rational Rose, MS Office Suite, Oracle9i, Windows NT/XP, Web Services, Tag Libraries, UML, CSS, MQ Series.

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