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Product Manager Resume

Ashburn, VA

TECHNICAL COMPETENCIES:

  • Agile Product Development
  • Certified Scrum Product Owner
  • Go To Market Strategy
  • Life - cycle Product Management and Product Decommissioning
  • Strategic Account Management - Hardware, Software and Professional Services Sales
  • Consulting and Strategy
  • Business Case and Pricing Development
  • 5G/4G Fixed Wireless Data
  • Ethernet - MEF Carrier Ethernet Certified
  • Managed Network Services
  • IP Routing and Switching
  • SDN, NFV, Cloud and Virtualization
  • OSS / NMS / EMS
  • VoIP and Unified Communications
  • E-Commerce Web Portals
  • Femto Cells, DAS and In-building Wireless Solutions

PROFESSIONAL EXPERIENCE:

Confidential, Ashburn, VA

Product Manager

Responsibilities:

  • Senior-level product management, defining strategy and long-term vision for 5G Fixed Wireless Internet access for Confidential ’s Business to Business customers spanning SMB to Large Enterprise segments and many varied verticals.
  • Authoring of Business Case, defining Addressable market, Take Rates, Pricing, Costing and Revenue levels per segment.
  • Go-to market strategist defining the Customer Experience through Primary Market Research studies, Voice of the Customer surveys, and CX Journey mapping.
  • Program Manage large cross-functional teams comprised of both internal and external stake holders
  • User Story writing and refinement through the Learn, Buy, Get, Set-Up/Use, Help and Bill/Pay customer journey stages.
  • Standardized product offering and launched 10G Ethernet Access service which enables Dedicated Internet and Private IP MPLS Networking for Confidential Enterprise Business customers.

Confidential, Herndon, VA

Senior Manager

Responsibilities:

  • Created Product Roadmap and Vision for Mid-Market and Enterprise Ethernet Services offerings.
  • Developed Product Requirements Document (PRD) for the next phase of Ethernet Services planned 2016-2017 to include MEF single Class of Service and Multi-CoS solutions.
  • Road Map and Agile Confidential planning over 6, 12 and 18 month intervals.
  • Launched a product maintenance project June 2017 that includes enhancements to the Ethernet Services customer portal, Salesforce sales and ordering system and the “Ethernet Configurator” network design tool.
  • Launched “Legacy Ethernet” conversion program Jan 2017.
  • Supported Carrier Ethernet projects on an ad-hoc basis.

Confidential, Sterling, VA

Account Director

Responsibilities:

  • Sales lead for IP Routing, Optical Transport and SDN/NFV & Cloud Virtualization.
  • Sell hardware and software products, associated services portfolio, and professional services engagements.
  • Grew IP Routing and Switching annual revenue by a factor of 80 from 2010 to 2013 ($0.5M to $40M+)
  • Consistently exceed sales plan. Annual targets of $27.5M in 2011, $29.9M in 2012, $26.7M in 2013 and $37M in 2014 with 253%, 218%, 125% and 134% quota attainment respectively.
  • Responsible for growing and operating IP and Optical business segment within the customer environment.
  • Maintain customer relationships and sell at the VP, Director and Senior Manager levels.
  • Manage multiple large RFI and RFP activities for area of responsibility.

Confidential, McLean, VA

Consultant

Responsibilities:

  • Team Lead of the Grant Coordination work stream. Managed a 5 person team performing post-award monitoring of grantees receiving Broadband Stimulus funding.
  • Monitored network deployments and ensured implementation milestones and cash out-flows were consistent with project plans and network planning documents submitted during the application assessment phase pre-award.
  • Team Lead of the Infrastructure track for Due Diligence review. Managed 7 person team that conducted Technology and Financial evaluations of grant applications. Presented findings to NTIA and the Dept. of Commerce executives.
  • Applications included FTTH, Hybrid Fiber/Cable, WiMAX, LTE, WiFi, Microwave, backhaul fiber, and metro Ethernet solutions that were assessed for technical and financial feasibility, viability and sustainability in accordance with the government published Notice of Funds Availability solicitation.
  • Developed framework and validation criteria for Due Diligence review.
  • Personally reviewed applications leading to $615M of grant awards.

Consultant

Confidential

Responsibilities:

  • Strategy and Program Management consulting in support of a large scale network transition and implementation moving from a multi-carrier and multi-technology environment to a single carrier, MPLS, managed network service.
  • Responsible for executive communications and weekly Executive Dashboard reporting. Elevated critical items to IRS Network Services Director and ACIO.

Confidential, Reston, VA

Product Manager

Responsibilities:

  • Life-cycle Product management responsibility for Distributed Antenna Systems (DAS) and Femtocells for SMB and Enterprise on CDMA, Confidential and WiMAX
  • Concept creation for Next Generation Enterprise Femtocells, Confidential Femtocells and Cat5/6 in-building coverage solutions to replace traditional Coax & Fibers DAS systems.

Confidential

Product Manager

Responsibilities:

  • Product Development of consumer, small business and enterprise offerings for start-up 4G wireless broadband internet access provider
  • Developed business requirements for internet service provider’s SOHO business offering and completed Concept Development for entire Enterprise business services portfolio of 4G fixed wireless access/transport
  • Developed business requirements for on-line consumer storage offering to include permissions based sharing and social networking components
  • Completed Term Sheet negotiations and executed Contract with vendor Symantec for on-line consumer storage product, 3 yr value of contract valued over $2 mil
  • Participated in the development of Functional and Technical Specifications for on-line consumer storage product, identity management and account hierarchy
  • Managed on-line consumer storage product core team consisting of 32 matrix managed participants from specialty areas including, IT, Network Development, Engineering and Operations, OSS/BSS, Care Ops, and vendor’s staff
  • During Beta period, conducted formal Usability Testing and completed functional requirements for second version of On-Line Locker.
  • Launched “On-Line Locker” consumer storage product Sept.’08 on time and on budget. 60 days after launch was most highly valued product in the portfolio as reported by independent research.
  • Responsible for on-going product Roadmap, Competitive research, Profit and Loss, and Strategy.
  • Wrote business requirements for web analytics in support of product line KPI development and executive dashboard reporting.

Product Manager / Product Developer

Confidential

Responsibilities:

  • Full-Life Cycle Product Manager and portfolio rationalization for the following products & product development efforts:
  • Managed Router, Managed Transport and Managed Security services.
  • “IP Voice Connect”, a Hosted IP PBX Outsourced Solution utilizing the Broadsoft application platform
  • Managed IP Telephony, Unified Communications and Managed Voice over IP
  • Dedicated Support Operations Center model for Managed Network Services
  • High-speed Internet Access for Hotels (Dedicated IP, in-room Ethernet and public WiFi WAPs)
  • Responsible for Forecast, Business Case, Plan of Record, Road map and KPI Reporting. Prepared statistical information necessary to validate financial assumptions supporting new product development efforts.
  • For Business VoIP Offering, active vendor management role ensuring vendor deliverables meet product needs.
  • Negotiated contracts valued at more than $38 million and managed on-going relationships with Confidential - Confidential, Level 3, Edgewater, Citel, Mediatrix, Audiocodes and Adtran.
  • Identified system development opportunities and architecture improvements to optimize product support, improve customer experience and reduce costs.
  • Responsible for RFP responses, “special customer arrangement” SOW development and internal approvals associated with custom solutions.

Program Manager

Confidential

Responsibilities:

  • Coordinate and plan the effective use of MNS key service elements, such as Network Operations, Engineering, Systems and Implementations in response to growing and maintaining Enterprise business.
  • Resource plan and cost new product features, capabilities and “Special Customer Arrangement” custom solutions.
  • Provide high-level overviews, process and system flows, and technical brief presentations to customers at the Senior Management, Director, and VP levels.
  • Support MNS customer base including Confidential ’s 3 largest direct revenue customers, Ernst & Young (800+ sites), US Customs (1,700+ sites), and UPS (1,400+ sites).
  • Project managed critical events and issues to resolution. Assemble MNS Team in response to critical customer issues and “cancel threats” identified by Account Team and Post-Sales Engineering management. Develop and document customer “get well” plans.
  • Provide visibility to MNS Director and upper management on customer issues and root causes. Analyze, document and present “post-mortem” analysis to customers. Recommend product and operational enhancements.

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