IT Manager Resume

SUMMARY:

I current have over 18 years of experience in the Information Technology field. I am a disabled veteran with a 10 - point preference.

SKILLS:

EXPERIENCE:

Confidential

IT Manager

Responsibilities:

Confidential

Helpdesk Manager

Responsibilities:

Confidential

Systems Helpdesk Administrator

Responsibilities:

Confidential

Tier 2 Helpdesk Tech.

Responsibilities:

Confidential

Systems Analyst

Responsibilities:

Confidential

Consultant

Responsibilities:

Confidential

Migration Team Lead

Responsibilities:

Migrated over 1,500 system from military network to civilian contractor network ( Confidential migration)
Removed and inventoried old systems for disposal
Gave daily reports on completed, pending, and transferred task

Confidential

Small Computer Systems Specialist

Responsibilities:

Provided phone and onsite support to over 7,000 users
Did routine maintenance to multiple printer brands (HP, Epson, Lexmark, Xerox, etc.)
Taught network user the basic operations of the Microsoft Office Suite
Provided research and purchasing of all computer and computer peripherals for the Third Force Service Support Group. (Budget in excess of $900,000)
Migrated over 4,500 computer systems from the military network to a civilian contractor network
Used Remedy ticket management system to report complete tickets
Taught recommended user basic computer networking and troubleshooting techniques to assist other network users with basic computer problems
Standardized over 500 network printers from multiple brands to HP (Third Force Service Support Group)
Provided monthly updates of systems within the technical department
Confidential migration of Confidential Cherry Point