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It Manager Resume

SUMMARY:

I current have over 18 years of experience in the Information Technology field. I am a disabled veteran with a 10 - point preference.

SKILLS:

  • Microsoft Office Suite Win. Server 2008, 2k13 and 2k16
  • Active Directory Windows 7 and 10
  • Supply Operations IAVA Management
  • Remedy and TPM Hardware and Software upgrades
  • Windows Systems Update Server Customer Relations

EXPERIENCE:

Confidential

IT Manager

Responsibilities:

  • Facility patrols
  • Responding to calls for assistance
  • Personnel and packing screening
  • IT systems maintenance and services

Confidential

Helpdesk Manager

Responsibilities:

  • Provided phone and onsite support for computer systems and peripherals
  • Built and Maintained the Windows Server Update Services (WSUS) Server
  • Troubleshot new desktop issues as a direct result of the OS updates
  • Imaged and update all new user systems installed in the court

Confidential

Systems Helpdesk Administrator

Responsibilities:

  • Provided phone and onsite support for computer systems and peripherals
  • Managed Weekly IAVA updates of all systems
  • Troubleshot new desktop issues as a direct result of the OS updates

Confidential

Tier 2 Helpdesk Tech.

Responsibilities:

  • Provided phone and onsite support for computer systems and peripherals
  • Resolved tickets using the Remedy ticketing system
  • Migrated 3000+ systems from Win 2000 to Win XP

Confidential

Systems Analyst

Responsibilities:

  • Provided phone support to remote users
  • Resolved tickets using the TPM system
  • Provided regular update of local systems

Confidential

Consultant

Responsibilities:

  • Provided phone and onsite support for computer systems and peripherals
  • Setup wireless network between systems and printers within the office
  • Provided quarterly maintenance on all systems

Confidential

Migration Team Lead

Responsibilities:

  • Migrated over 1,500 system from military network to civilian contractor network ( Confidential migration)
  • Removed and inventoried old systems for disposal
  • Gave daily reports on completed, pending, and transferred task

Confidential

Small Computer Systems Specialist

Responsibilities:

  • Provided phone and onsite support to over 7,000 users
  • Did routine maintenance to multiple printer brands (HP, Epson, Lexmark, Xerox, etc.)
  • Taught network user the basic operations of the Microsoft Office Suite
  • Provided research and purchasing of all computer and computer peripherals for the Third Force Service Support Group. (Budget in excess of $900,000)
  • Migrated over 4,500 computer systems from the military network to a civilian contractor network
  • Used Remedy ticket management system to report complete tickets
  • Taught recommended user basic computer networking and troubleshooting techniques to assist other network users with basic computer problems
  • Standardized over 500 network printers from multiple brands to HP (Third Force Service Support Group)
  • Provided monthly updates of systems within the technical department
  • Confidential migration of Confidential Cherry Point

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