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Salesforce Developer/deployment Lead/ Acting Support Lead Resume

MN

PROFESSIONAL SUMMARY:

  • Over 9 years of IT experience including 7 years of experience with Salesforce.com.
  • Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
  • Experience using Salesforce.com's Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
  • Experienced in Sales force SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, and Salesforce.com S - Controls.
  • Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
  • Extensive experience of analyzing business requirements and entity relationships.
  • Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
  • In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
  • Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
  • Extensive experience in implementation of sales forces Chatter functionality.
  • Developed SOAP based requests for communicating with Web services.
  • Application packaging & Deployment experience using Ant Scripts.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S-Controls, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Databases: MySQL 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008, DB2

Languages/Technologies: Apex, VB.Net, ASP.Net, C, C++, Java, Java Script, UML, HTML, XML, XHTML, DHTML, SQL, Perl, WSDL.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, MN

Salesforce Developer/Deployment Lead/ Acting Support Lead

Responsibilities:

  • Active participation in requirements gathering and creating functional requirements for different business units.
  • Designed Campaign management and Assert Management for various campaigns and Accounts.
  • Written APEX classes and Triggers to implement the functionality as per requirements and boundaries of Governor Limits.
  • Worked on Java script to implement time tracking on each Campaign and display it on the case object.
  • Worked on Schedule Jobs to populate revenue value of an Account made by Sales representative associated to respective district.
  • Developed Service Cloud Console Application for Business flexibility of viewing multiple records on a single view.
  • Worked on Duplicate Management to take the duplicates and merge in.
  • Handful of experience in Territory 2.0 management.
  • Developed a Visual Force report on Affiliations with respective of hierarchical level (AARDT) Area1, Area2, Region, District and Territory.
  • Integrated Data Warehouse to Salesforce to get periodic updates for Standard and custom objects in Salesforce.
  • Working on Campaign Management to Increase Revenue, track customer interest and sell more to the same customer pool Enhance upsell/cross-sell of products.
  • Developed flow for the business process which would reduce coding effort for writing triggers.
  • Written unit test cases and made sure to get 90 percent test coverage for all the apex classes and apex triggers.
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Extensively used Dataloader and Import Wizard to insert, update, upsert and export the data.
  • We track all the deployments with Release management application.
  • Collect all components related to release management and create a change set and validate it before 1 day going to prod.
  • We tract all the support in Service Now, every day activity to get tickets assigned from bucket and make the work done from offshore and put into Release management Queue.
  • Improvise process of making the fixed come across GRS and Service Now to make system stable.
  • Update security matrix up to date with PIQ Integration; monitor all the EUA from GRS.
  • All time support to dependency team (Web methods and Conversion Team).
  • Worked with SAP MDM to evaluate duplicates from the foundation capability.

Confidential, Palo Alto, CA

Salesforce Developer/Admin

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Created Custom Objects and fields for transactional and contractual information.
  • Implemented Custom Labels and Custom Settings for referencing data sets across Apex Controllers.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation rules and formula fields to the custom objects.
  • Designed Apex Controllers and Visual Force Pages to support complex business logic adhering to the boundaries of Governor Limits
  • Created visual force pages and components to render data from associated controllers and embedded Java Script as needed.
  • Created complex Triggers to handle bulk data and invoked future methods to support asynchronous execution.
  • Created profiles and implemented Object and field level security to hide critical information
  • Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
  • Involved in migration of business data to Sales force based on External ID’s using the Apex Data Loader.
  • Extensive experience in writing unit test cases and test coverage for all the apex classes designed.
  • Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
  • Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
  • Worked on Java script to implement time tracking on each case and display it on the case object.
  • Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, WSDL, Reports, Sandbox, Eclipse IDE Plug-in.

Confidential, CA

Salesforce Developer/Admin

Responsibilities:

  • Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
  • Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
  • Created Visualforce pages to show the fields in collection call object for data entry and show the history of collection calls.
  • Develop product capabilities using Force.com, Apex, Visual Force pages, Java Script, other technologies to connect with other party by integration service.
  • Worked on Delegated Single Sign On, integrating with .net platform.
  • Created profiles and implemented Object and field level security to hide critical information.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
  • Created Templates, Approval processes approval page layouts and defined approval actions on them to automate the processes.
  • Worked on creating Work flows for different standard and custom objects to validate business data and logic respectively.
  • Implemented Custom Labels and Custom Settings for referencing data sets across Apex Controllers.
  • Generated different Reports (summary reports, matrix reports, pie charts) and Dash boards on data from objects after execution of controller logic.
  • Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
  • Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
  • Used various sandboxes for developing, testing and migrated the code to the production instance after testing.
  • Deployed code and configuration across sandboxes and production using IDE and Change sets.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Script, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse Sandbox data loading, Eclipse IDE Plug-in.

Confidential, IL

Salesforce Developer/Admin

Responsibilities:

  • Participated in requirements gathering and creating functional requirements.
  • Involved in Solution Packages of the Integration by interacting with team members and splitting out with many possible solution for use cases.
  • Create Technical Designs for new integration product functionality on our client's Student Relationship Platform.
  • Develop product capabilities using Force.com, Apex, Visual Force pages, Java Script, other technologies to connect with other party by integration service.
  • Ability to create WSDL’S which we host the service and to write the functionality to accept the request from other party (campusvue) and process the request.
  • Extracted WSDL’S services, hosted by third party (campusvue) to perform an action by connect to their respective repositories and sent the request on demand.
  • Integrated near Real Time web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
  • Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
  • Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Created Templates, Approval processes approval page layouts and defined approval actions on them to automate the processes.
  • Worked on creating Work flows for different standard and custom objects to validate business data and logic respectively.
  • Implemented Custom Labels and Custom Settings for referencing data sets across Apex Controllers.
  • Perform Unit testing, integration testing, and performance testing of SIS product functionality.
  • Generated different Reports and Dash boards on data from objects after execution of controller logic.
  • Deployed code and configuration across sandboxes and production using IDE and Change sets.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Script, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse Sandbox data loading, Eclipse IDE Plug-in.

Confidential, CA

Salesforce Developer/Admin

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Created Salesforce Objects and related metadata necessary to support customizations across instances.
  • Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
  • Uploaded about close to a million records using the Data loader and experienced in Cleansing and De-duplicating bulk loads.
  • Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
  • Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
  • Created Visual Force pages and components to render data from associated controllers and embedded Java Script and DHTML as needed.
  • Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages.
  • Used SOQL quires for various custom modules developed for Data Manipulation needs.
  • Involved in querying Salesforce table using SOQL&SOSL quires using force.com platform explorer.
  • Developed Triggers to handle bulk records within the governor limits to automate business logic.
  • Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
  • Invoked Batch Process from Trigger to support asynchronous operations on relevant data.
  • Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
  • Performed IDE and Change Set Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Orlando, FL

Salesforce Developer/Admin

Responsibilities:

  • Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
  • Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
  • Added Budget object to the Campaign resulting into ability of managers to effectively allocate budgets and review based on budget reporting.
  • Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner portals.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Created profiles and implemented Object and field level security to hide critical information.
  • Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
  • Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
  • Worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
  • Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT.
  • Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
  • Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
  • Provided support ongoing salesforce.com maintenance and administration services including custom objects, workflow, campaign management and triggers.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Parsippany, NJ

Sales force Developer

Responsibilities:

  • Performed the roles of Salesforce.com Analyst and Developer in the organization.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Created Custom Objects and fields for transactional and contractual information.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Used field level security along with page layouts to manage access to certain fields.
  • Used Force.com developer toolkit including Apex Classes and Apex Triggers to develop custom business logic.
  • Performed data migration from ACT CRM to Sales Force CRM for users spanning all over the world.
  • Integrated Microsoft Outlook with Sales force CRM which syncs email, calendar, tasks and reminders.
  • Developed a web-to-lead functionality to Budget .com site which directs leads to Sales force CRM.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, San Diego, CA

Salesforce Admin / Developer

Responsibilities:

  • Performed the roles of Salesforce.com Admin and Developer in the organization.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
  • Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
  • Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
  • Developed complex workflows and approval processes for automating business logic
  • Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Sales Force UI.
  • Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services API.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, CA

Programmer Analyst

Responsibilities:

  • Interacting with business users and case managers from different departments and identifying system requirements.
  • Design of the database in SQL Server with integrity constraints.
  • Design and Development of data replication using stored procedures in SQL Server.
  • Development of Web Interfaces using ASP.Net, C# and JavaScript.
  • Generated comparison reports between data entry and quality check entry, using Data Grid Control.
  • Worked on version control using VSS to manage builds and versions for the System onsite and offshore.

Confidential, Baton rouge, LA

Programmer Analyst

Responsibilities:

  • Involved in the requirement analysis, system design, development and implantation of the application.
  • Developed application business logic using C#.
  • Developed Web Forms using ASP.NET and written JavaScript for client-side validation.
  • Extensively used Grid Views with storing and paging.
  • Design of the database in SQL Server with integrity constraints and written stored procedures.
  • Generated comparison reports using crystal reports.
  • Worked on version control using VSS to manage builds and versions for the System onsite and offshore.
  • Deployment of application on test and production server.
  • Trained users how to use the system.

Confidential

Programmer Analyst

Responsibilities:

  • Involved in designing screen layouts using ASP.NET
  • Developed the application entirely using C# as the front end and SQL server 2000 as the back-end.
  • Programming of the Client side validation using JavaScript.
  • Involved in development of Form based Authentication & Authorization.
  • Generated comparison reports using Data Grid Control showing issues.
  • Developed tables and relationship in SQL Server 2000.
  • Worked on version control using VSS to manage builds and versions for the System.

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