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Sr. Salesforce Consulant Resume

Boston, Ma

SUMMARY:

  • Over 8+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies
  • 6+ years of extensive knowledge of Salesforce.com CRM as Administrator / Developer and 2 years of experience as Java Developer.
  • Experience in working across various SFDC implementations covering Service Cloud & App - exchange applications.
  • Good understanding of Salesforce Setup Menu, Configuration, Custom Application development, administration and deployment of applications to Force.com platform
  • Configured and maintained User profiles, Role hierarchy, Sharing rules and Security, Password policies
  • Experienced in Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Service Cloud, Force.com IDE, Validation rules, SOQL and SOSL
  • Extensively experienced in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com
  • Generated Reports, Dashboards, customized reports and analyzed the data
  • Acquainted with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC
  • Experienced in implementation of Salesforce Chatter
  • Created Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots
  • Developed, deployed and integrated Salesforce.com CRM
  • Extensively used tools - Apex Data Loader, Import Wizard, SFDC Data Export, etc.
  • Experienced in Database Design, Functions, Triggers, DDL, DML SQL queries
  • Experienced in sandbox and production environments including creating Sandboxes and refreshing it time to time.
  • Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set
  • Deployed the AppExchange applications and integrated with third party applications
  • Excellent Analytical, Interpersonal, Communication Skills and easily Adaptable
  • Capable of rapidly learning new technologies and successfully applying them to projects and operations

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Databases: Force.com DB MySql, Oracle 9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008, DB2, Java DB

Web Application: WSDL, SOAP.

Web Design Tools: Visual Studio 2008/2005/2003, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder

Languages: Apex, Ajax, C, C++, Java, Java Script, UML, HTML, XML, XHTML, DHTML, SQL

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux,Unix.

Packages: MS-Office, Project, SharePoint, VISIO, Excel, Access

PROFESSIONAL EXPERIENCE:

Sr. Salesforce Consulant

Confidential, Boston, MA

Responsibilities:

  • Worked closely with business user groups and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
  • Assisted in the collection and documentation of user's requirements, development of user stories, estimates and work plans
  • Prepared Configuration workbook, Security Model and Field Level Security documents for system profiles and community profiles
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards
  • Setting up data sharing rules and execute configuration changes and implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
  • Implemented organizational security baseline, object and field level security to hide critical information on the profile users
  • Performed Salesforce.com configuration activities and administrative task like creating Users, Roles, Profiles, Organization Wide Developed complex validation rules, formula fields according to the application requirements.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts field updates to implement the business logic
  • Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
  • Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people
  • Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Created Visualforce pages for custom login and configuration of communities
  • Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
  • Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
  • Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
  • Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
  • Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, JQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL.

Sr. Salesforce Consulant

Confidential, Las Gatos, CA

Responsibilities:

  • Performed the techno-functional role of Salesforce.com Analyst/ Developer and Administrator in the organization.
  • Implemented Email-to-Case, Web-to-Case, Live Agent, Knowledge article and Omni Channel, Live Text on service cloud.
  • Expertise in Service Cloud console and handled issue related to CTI (Connects for Cisco Contact Center), and Call recording (Calabrio)
  • Worked on SRS Document, analyze CRM requirements and define solution based on Salesforce.com
  • Created Role, Profile, user Record, Permission set, Custom Object, Custom field, Workflow, Process builder, Approval Process, Designed, and, Record Types, Page layouts
  • Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules
  • Developed Apex Classes, Controller Classes, Apex Triggers, Bulk Class for various functional needs in the application.
  • Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
  • Migrated data from legacy system (Oracle Fusion) to salesforce.
  • Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects
  • Utilized Apex data loader, Workbench and Translation workbench.
  • Designed and developer complex integration using SOAP and REST API.
  • Performed Data Loads using the standard Apex Data Loader to create test data in full copy sandboxes as part of UAT Testing with Business users.
  • Prepare documentations for testing progress, test coverage and providing status to project manager.
  • Acted as moderator to involve different projects for salesforce related activities with offshore team
  • Created custom reports and dashboards for analyzing the information provided by the user.
  • Interacted with the Salesforce.com premium tech support team, Calabrios support, and CTI phone gadget support issues on a regular basis.
  • Implemented best software engineering practices for gathering functional and non-functional specifications.
  • Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs
  • Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity Diagrams, Class diagrams, Data/Navigational flow diagram, ER Diagram, Sequence Diagram
  • Worked directly with clients in managing their requests, understanding their requirements and translating functional requirements to technical specifications through hands-on analysis and coordinating with the onsite and offshore team for development.

Environment: : Salesforce Service Cloud, Service Cloud Console, Force.com.IDE, CTI, Call Recording Calabrio, Thunderhead, Live Text, Live Agent, Social Studio, Radian 6, Data Loader, Custom and Standard Objects, Custom Tabs, Email Templates, work Flows, Approval Processes, Microsoft Visio, Chatter,Force.com IDE

Salesforce Admin / Developer

Confidential, Charlotte, NC

Responsibilities:

  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards. Performed the techno-functional role of Salesforce.com Analyst/ Developer and Administrator in the organization.
  • Used service console for case management and even enabled knowledge object in our organization for business requirement
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Designed, and developed the Custom objects, Record Types, Formula fields, validation rules, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
  • Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
  • Created custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
  • Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects, workflows and campaign management.
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Developed Apex Classes, Controllers and Apex Triggers as per the requirements.
  • Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Using Organization Security, network Security and Session Security implemented Platform Security.
  • Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
  • Created email templates and inbound emails using Visual force for the clients and customers.
  • Integrate of Application with Salesforce.com with using SOAP web services API and Web Sphere Cast iron.
  • Implemented Nightly Batch Processes to handle bulk records and scheduled daily jobs using apex scheduler.
  • Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
  • Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
  • Developed several custom Reports, Custom Report Types to better assist managers and also report folders to provide report accessibility to appropriate personnel.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Provided user support and bug fixing activities as per the SLA.

Environment: s: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Salesforce Admin / Developer

Confidential, Los Angeles, CA

Responsibilities:

  • Ensured Production CRM support team follows best practices when architecting, programing or documenting solutions that includes creating standards and documentation and leveraging processes to ensure all development staff follow the same.
  • Configured different page layouts and customized field level security of fields for different objects
  • Worked in managing users, setting up public groups and queues, created page layouts, search layouts to organize fields, custom links, related lists, assignment rules and other functionalities
  • Designed formulas to set up workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
  • Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.
  • Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists.
  • Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
  • Created reports and dashboards for different objects based on the user requirements.
  • Created and maintained Reports and Dashboards to provide fast access to key business metrics
  • Performed the activities like insert, update and delete and export using apex data loader.
  • Created Visual force pages, custom Visual force components using native components like Page Block, PageBlockSection, Data Table, Action Region, Include Script, Include, Action Function and Action Support.
  • Worked on different relationships between the objects like lookup and master detail relationships.
  • Created junction objects and established many to many relationships.
  • Automated workflow to keep applications moving quickly through the approval process.
  • Customized Reports and Dashboards to give access to reliable, real-time recruiting application.
  • Designed and developed Apex classes, Extensions and Apex triggers for various functional needs in the applications
  • Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: s: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Software Developer

Confidential

Responsibilities:

  • Part of the team, which is responsible for designing and developing the application in agile process as per struts, based MVC architecture standards.
  • Extensively involved in Planning and Development.
  • Responsible for developing the JSP pages using beans to generate reports.
  • Utilize the various J2EE Design patterns to develop the Business modules based on the required functionality.
  • Responsible for developing the application level flow by utilizing Java, JSP and Struts.
  • Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process.
  • Used java Script front end Validations.
  • Develop Session beans and entity Beans representing business logic abstractions.
  • Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: s: Java, J2EE, JDBC, JSP, HTML, Java Script, WebLogic 8.1, Oracle 9i, Eclipse and Windows XP

Software Developer

Confidential

Responsibilities:

  • Implemented the presentation layer using JSP, HTML and CSS.
  • Configured Tomcat Apache for deployment.
  • Designed and created various tables required for the project in MySql database.
  • Used Log4j to capture the log that includes runtime exceptions and debug information.
  • Developed the application using Eclipse

Environment: s: Java, J2EE, JSP, Servlets 3, HTML, JavaScript, CSS, XML and Windows XP

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