SUMMARY:

• Extensive knowledge of IT procedures and available technology solutions.
• Solid understanding of software development lifecycles.
• Salesforce Administrator (ADM 201) and QUOTE - TO-CASH (Apttus) certified.
• Held Salesforce Developer (DEV 401) certification, and currently working on getting Salesforce Platfrom Developer I certified.
• Closely worked with various Business users to identify, analyze, document and communicate standard business processes and their pain points related to CRM database.
• Strong ability to coordinate with external or internal clients and analyze their existing systems and business models.
• Liaised with clients and vendors to resolve day-to-day problems and make process changes.
• Experienced with declarative framework of salesforce.com platform.
• Tested and troubleshot Mobile devices, applications and their components.
• Experienced with tools like SFDC Toolkit, HP Quality Center, data loader, etc.
• Excellent communication, presentation s kills and a strong desire of pacing up with latest technologies.
• Ability to work and adapt in different working environments with the flexibility to handle change
• Creative problem-solver, skilled at analyzing business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results.
• Acquainted with Visual force pages, Apex and basic Java.
• Proficient in using Microsoft - Office suite (Word, Excel, Powerpoint), Visio, Access, Exchange.

TECHNICAL SKILLS:

Languages: SQL, HTML, C++, Basic Java, Basic Apex

SFDC Tools: Data Loader, SFDC Toolkit, e.t.c.

BA/Testing Tools: HP Quality Center / HP ALM

Databases: SQL Server, Oracle

MS Suite: MS Visio, MS Word, MS Project, MS Excel, MS Outlook, MS PowerPoint

Operating System: Windows, LINUX

Browsers: IE, Firefox, Chrome and Safari

Other Software: JDSU, MATLAB, Newfield TRUPATH.

PROFESSIONAL EXPERIENCE:

Confidential

Radio Frequency (RF) Field Engineer/Temporary Salesforce Admin

• Led a drive-test team of four in the field to collect CW (continuous wave) path-loss data and worked alongside business and the stakeholders to evaluate business needs, for development of reports, databases, and NewField software.
• Performed RF Drive Testing and data logging for HSPA+ and LTE, signal verification, and data collection using JDSU.
• Supported the project coordinator and leads in evaluating the business operation needs, and ultimately creating and implementing technical aspect of the project
• Worked in concert with Newfield RF engineers and project coordinators at headquarters to coordinate effective test plans, test schedules with clients
• Worked with Performance Engineers to identify the cause for performance drop and solve the issue to restore the site performance
• Coordinated with project managers and other field teams to achieve the project goals cost-effectively by overcoming the project issues and deadlines, if any
• Prepared daily status reports and supervised and trained quality engineers for testing
• Excellent communication, time / project management, problem solving, organizational, and analytical skills
• Managed team logistics while in the field
• Acted as temporary Salesforce.com inhouse admin and BA.

Confidential

Associate Software Engineer

• Served as a Telecom/Quality Assurance (QA) Engineer for Field Testing project for Confidential .
• Collaborated with developers, testers and end users to ensure technical compatibility.
• Trained and supervised new members of testing team, developed and implemented quality-control methodologies to ensure compliance with QA and organization standards
• Led day-to-day monitoring of the progress of project and gave inputs for possible corrections and report the status to the team on a daily basis
• Worked in collaboration to create the test plans, test strategy and test cases based on the functional and non-functional requirements
• Validated quality processes, improved product quality, and prepared quality documentation and reports.
• Conducted Test Plan walks through with Business and development team leads
• VoLTE (Voice over LTE) Regression & Baseline Integration testing, MSP testing, troubleshooting testing to resolve issues
• Service validation testing using 2G/3G/4G/LTE (Long-Term Evolution) /VoLTE smart phones, data card & tablets
• Configuration testing of new devices or any maintenance windows services
• Technology tested: 4GLTE, Data Card, 3G, 2G, HSPA+
• Interaction with senior manager to understand their testing objectives and report test case results.

Confidential

Salesforce.com BA and Administrator

• Includes the duration of my Salesforce.com (SFDC) Training, in-house project and client project as a SFDC BA and Admin
• Gathered detailed requirements by performing document analysis and prepared the Business and Functional Requirements document
• Conducted requirements analysis testing and prepared and presented proposals / presentations for clients
• Played key role in design and development activities to ensure software requirements were met
• Worked on various standard and custom objects in Salesforce
• Provided tier 1 support to the end users to solve and escalate the user issues and complaints
• Experienced in creating profiles, roles, users, page layouts, reports, dashboards and other declarative functionalities in salesforce
• Implemented and maintained SFDC production, full copy and configurations only environments
• Tested newly added functionalities to ensure the features are functioning well in different instances

Confidential

Technical Assistant

• Developed client relationship with library patrons and enhanced problem-solving and communication skills by working closely with the client
• Maintained and Troubleshot Library Computers and assisted patrons with the technical difficulties
• Acquired computer hardware and software skills during different training sessions throughout the work duration
• Accurately documented installations removals repairs and hardware failures
• Was provided with trainings to train and provide on-going support to staff and end-users regarding PC usage functionalities and various issues
• Acquired programming skills such as C++ and object-oriented programing concept
• Maintained safe and positive learning environment