SUMMARY:

• Around 4+ years of professional experience in the IT industry along with hands on experience in Salesforce.com CRM Platform as Salesforce Developer and Administrator.
• Strong knowledge of CRM processes like Sales, Marketing, Customer Service.
• Good experience of Apex Programming, Visual Force Pages, Triggers, Custom Objects, Standard Objects, Custom Settings, Email templates.
• Experience in Creating Reports, Dashboards, Workflows & Approval process, Process builder and Visual work flow.
• Experience in Salesforce development including Visualforce Pages, Apex Classes/Controllers, Apex Triggers, S - Controls and used Salesforce API.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of the organization.
• Experience in CRM business processes like Forecasting, Campaign Management, Lead Management and Knowledge Management.
• Created Page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Good Experience in Profiles, Roles & Responsibilities, Validation rules and record execution steps.
• Knowledge in wide range of languages and technologies such HTML, CSS, JavaScript, and XML
• Good understanding of SFDC CRM applications like Sales cloud and Service Cloud.
• Experience of working with Apex Data Loader, Force.com IDE.
• Extensive experience over creating Users, validation rules and sharing rules & Profile security settings.
• Strong knowledge about OOPs concept in Java.
• Flexible to adapt to any new environment and work on any project.
• Proficient in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Experience in creating Custom Objects, Custom Fields, Record Types, Workflows, Data Validation Rules, Custom Tabs, Page Layouts and Reports, Lookup & Master-Detail Relationships, Junction Objects.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Workflow & Approvals, Dashboards, Custom Objects

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production)

Databases: Force.com DB, MySQL and MongoDB

Web Design Tools: Visual Studio, SQL Query Analyzer and MS Office.

Languages: Apex, C, C++, Java, Java Script, HTML, and SQL

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux and iOS

Packages: MS-Office, Project, Excel, Access

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Salesforce Admin/Developer

• Administrated and monitored the company’s Sales force CRM application.
• Creating/Customizing objects, record types, fields and their relationships, picklists, related lists and page layouts in Salesforce environment based on business processes.
• Created various email templates for different processes.
• Used Apex Data types, Variables, Loops, SOSL an SOQL queries, and Apex triggers.
• Created New Reports, New Dash Boards, and worked on Data Loader.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• By using Workflow Rules, we send a notification to the users.
• By creating validation rules verified the errors in the fields.
• Designed and developed Applications on Force.com Platform in Salesforce.com environment with Apex at the backend and Visualforce pages as a user interface.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Designed and developed Visualforce pages based on the business requirements.
• Managing and administering organization wide default settings, user profiles, role hierarchies, sharing capabilities and field level securities.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Designed custom and junction objects, look-up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
• By using Workflow Rules , we send a notification to the users.
• Worked on assigning Roles, Profiles and Security setup .
• Responsible for Creating the Validation rules for standard and custom fields.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com, Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML.

Confidential,Kansas City,Missouri

Salesforce Administrator/Developer

• Worked as team member and performed the roles of Salesforce Admin/Developer in the organization.
• Interacted with Business Stakeholders to gather the requirements and Implement these requirements on Force.com Platform.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts, communities, chatter to suit the needs of the Application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Created dashboards using customized Dashboard components.
• Implementing the requirements on Salesfroce.com platform and Force.com IDE plug-in using Eclipse.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Responsible for maintaining the functional areas of data management, forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards and Reports.
• Experience documenting and analyzing processes, procedures, and/or policies.
• Ability to handle workload to meet proposed deadlines.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Opportunities, Reports and Dashboards.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com, Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML.

Confidential

Web developer/ Salesforce Admin

• Worked on optimizing the existing features as well as building new features.
• Worked on cross-browser capabilities and coding techniques.
• Quick at responding to issues and delivering them in time. Built modules that can be responsive to different breakpoints.
• Expert in develop responsive web pages for different devices like Mobile, Tablet, Desktop using RWD and Twitter Bootstrap.
• Experience in Applications using Object Oriented JavaScript, JSON.
• Developed OOP design principles, HTML, JavaScript and MySQL.
• Developed client-side website (both back-end and front-end)
• Participated designing database structure.
• Analyzed business requirements, participated in technical design, development and testing of various modules assigned.
• Developed Reports, dashboards, and processes to continuously monitor data quality and integrity.
• Created Reports and dashboards for each geography within service lines based on necessary analytics.
• Developed the front-end framework, monitoring dashboards and real-time monitoring user interfaces.

Environment: Java Script, HTML, jQuery, XHTML, XML, XSL, SQL Server and Windows XP.

Confidential

Web developer

• Redesigned the existing site and to create new interfaces.
• Involved in extensive HTML coding and developed web forms.
• Developed data insertion forms and validated them using JavaScript and CSS.
• Designed dynamic client-side JavaScript codes to build web forms and simulate process for web application, page navigation and form validation.
• Worked closely with the programmers and graphic designers for project requirement and analysis.
• Produced GUI prototypes for business logic presentations.
• Built responsive site mockups with HTML, CSS, and SASS.
• Used API's to build small web applications.
• Participated in bug thrashing sessions to discuss and resolve bugs with developers.

Environment: HTML, CSS, jQuery, JavaScript, XML, MS SQL, Adobe Photoshop.