SUMMARY:

Network and System Administrator with eighteen years of experience in design, implementation, and support for Ethernet, Wireless and AppleTalk local and wide area networks. Additional experience includes purchasing, planning, budgeting, cost control, disaster recovery and project planning. Background includes administration of PC and Server operating systems, network design (both LAN and WAN), Help Desk administration and software. Interpersonal skills with excellent communication, customer service and problem solving skills

TECHNICAL SKILLS:

Operating Systems: Windows 9X, Windows NT, Windows 2000 Pro, Windows XP Pro, Windows 7, Windows 8, Windows 8.1, Windows 10, Microsoft NT 4.0 Server, Windows 2000 Server, Windows 2000 Advanced Server, Windows 2003 Server, Windows Server 2008 R2, Windows Server 2012 R2, OS/400.

Protocols: LAN/WAN, IPX/SPX, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, ICMP, RIP, NAT, IGRP, TFTP, TCP/IP, NetBUEI, SNMP, Ethernet

Applications: IBM Client Access, IBM Client Access Express, PERL, Symantec Anti - virus Corporate Edition, Pro/Engineer, Pro/Engineer Wildfire, CAD Key, AutoCad LT, Cisco IOS, Microsoft Office 2000/ 2003/2007/2010 /2013/365 , Microsoft Project 98/2003, Microsoft FrontPage 2003, Microsoft Server SQL 6.5/7.0/2000/2005 , Microsoft Exchange 2003/2007/2010 , Microsoft Outlook, Lotus Notes/Domino, Novell GroupWise, GAINSystems Inventory Chain Optimization, PC Anywhere, Real VNC, LogMeIn, Track It, Audit Wizard, Great Plains, Symantec Backup Exec, Adobe Photoshop, Adobe Premier, Adobe Encore, Adobe Distiller, Adobe Dreamweaver

Hardware: Cisco Router series 4000m/ 3600/2600/1600/1800 , Cisco 2900/3800 Switches/Cisco Pix/ASA Firewall, IBM Netfinity Servers, HP Net Server and Dell Servers, 3Com, Bay Networks, Cisco, HP, Layer two and three Switches, Canon/ IBM /HP Line, Laser and multifunction copier’s/printers, Extreme Black Diamond, Sidewinder Firewall, VSGate/Cisco Safenet VPN.

EXPERIENCE IN:

• Identifying, diagnosing, and resolving network problems.
• Tactfully handling irate end users.
• Performing complex implementation and maintenance tasks on the LAN and WAN.
• Providing daily operational support and system administration for core network infrastructure.
• Writing up accurate technical documentation.
• Assisting with project scope development.
• Configuring LAN, WAN, Wireless and edge security equipment.
• Supporting windows desktop technologies.
• Working on large scale, publicly facing websites.
• Monitoring network performance.
• Involved in developing Networking standards, procedures and documentation.
• Configuring Cisco Routers, Switches, and Firewalls. .
• Participating in 24x7 on-call rotations.
• Ensuring that service level agreements are met.
• Managing network
• Network Project Planning and Design
• Desktop/Server Administration and Support
• Technology Needs Assessment
• E-mail Administration
• Functional Needs Analysis
• LAN/WAN Security and Firewalls
• Process and Procedures Development
• Network Design and Management

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager

Responsibilities:

• Budgeted, Designed and Built large scale fiber project for WAN and LAN
• Worked with Confidential inc for the Juniper Firewalls and Brocade Switches
• Worked with Ruckus for all of the interior and exterior WAPS (wireless access points) for public wifi
• Managed daily technical operations ie: PC’s, Servers and end user support

Confidential, Monroe, LA

Responsibilities:

• Configure Pix to Pix, and Router to Router VPN
• Redistribution of routing protocols and Frame-Relay configuration
• Network Migration from RIP to OSPF
• Build and maintain Visio documentations for Clients
• Streamlining the user policy.
• Managing User accounts using Active Directory.
• Investigating, diagnosing and resolve all network problems.
• Train new employees.
• Administering & designing LANs, WANs internet/intranet, and voice networks.
• Analysing & developing key components using methodology prescribed techniques.
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Network connectivity troubleshooting, ping, tracert, telnet.
• Responsible for communication protocols, configuration, integration & security.
• Investigating, diagnosing and resolve all network problems.
• Maintaining pre-packaged software applications on the LAN.
• Upgrading and repairing faults on CIS systems, networks & peripheral equipment.
• Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
• Working with multiple technical platforms i.e. mainframe, two-tiered client-servers and three-tiered client-servers.

Confidential, El Dorado, AR

Information Technology Manager

Responsibilities:

• Initiated, managed the project, and currently maintain cloud based technologies utilizing Google Docs and Apps. This reduced local network requirements and increased efficiency by allowing the documents to be shared over the WAN.
• Automated, designed, and implemented a new enrollment process by creating electronic forms with signatures. This eliminated the requirement to use USPS and paper which increased the efficiency of the process by 70%.
• Administration of Local LAN, which consists of 2 LAN routers, 1 Wireless router and Windows 2000/2003/2008 servers, WAN spanning 5 county school districts with 25 classrooms, Cisco pix 505e firewall, Cisco 506 router multi-location networks switches, and network copiers/scanner/printers.
• Administration, Design and Support of Active Directory, DNS and Proxy server.
• Administration and Desktop Support for 250 plus users, both local and remote.
• Administration and Support of Microsoft Exchange 2007. Moved to Google based e-mail systems in 2012.
• Installation, configuration, and support, both locally and remotely, of:
• Great Plains 11.0
• Administration and support for Childplus database
• Microsoft Office 2000/ 2003/2007/2010 /2013, Microsoft Project 2003 Microsoft
• FrontPage 2003, Macromedia Dreamweaver 8
• Microsoft Server SQL 6.5, 2000, 2005 Symantec Anti-Virus Corporate Edition
• Support and installation of VPN:
• VPN Checkpoint
• Firewall for the IPass client
• Cisco Safenet Client VPN for the Cisco PIX/ASA Firewall
• Security, design, operation and user support for company website/intranet
• Manager of 2 employees (not as of 2013)

Confidential, El Dorado, AR

Senior Network Administrator

Responsibilities:

• Administration of Local LAN and WAN which consists of numerous LAN and WAN routers/switches, NT4.0 and Windows 2000/2003 servers, campus wide workstations, Cisco Catalyst Switches multi-location Bay networks switches, network printers, and desktop printers.
• Administration and Desktop Support for 200 plus users local and remote.
• Administration and Support of GroupWise and Lotus Notes R5 e-mail systems.
• Installing, configuration, and support, both locally and remotely, of:
• AS400 Client Access Express/Client Access Express
• CAD systems including Pro/Engineer, Pro/Engineer Wildfire, CAD Key, AutoCAD LT.
• Microsoft Office 2000/2003, Microsoft Project 2003, Microsoft Access 2000/2003
• Microsoft Server SQL 6.5, Symantec Anti-Virus Corporate Edition 8.0
• Support and installation of VPN:
• VPN Checkpoint
• Firewall for the IPass client
• Cisco Safenet Client VPN for the Cisco PIX Firewall
• Security, operation and user support for AS/400 and E.R.P Lawson.

Confidential

Information Services Specialist, Lenora, KS

Responsibilities:

• Network administration and security
• NT 4.0 /2000 server administration and security
• Sidewinder and Fort Knox Firewall administration
• Lotus Notes/Domino R5 administration and security
• PC hardware /software administration
• AS/400 Operations
• VPN VSGate
• WAN/LAN administration
• Software support
• Unifier Fax administration