SUMMARY:

To obtain a position within a stable organization that will allow me to utilize my technical skills, loyalty, quality of work, and interpersonal skills to make a positive contribution to the business.

SOFTWARE:

SQL, TANDEM, UNIX, Microsoft Word, Excel, Access, PowerPoint, Project, Remedy, Service Center, Tivoli, Actimize, Mantas, KYC, FCIP, HALO, Lexis Nexis, FTMon, Sonar

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Management Analyst

Responsibilities:

• Observe work processes and gather data relating to operational and managerial practices for use in evaluating services provided and/or determining compliance to goals and objectives.
• Defined and executed integration testing requirements based on an understanding of several applications and document test results.
• Conducts root cause analysis of all defects reported during project or product testing
• Work with users, contractors, vendors and technical personnel to meet project milestones
• Make recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations strengths controls and effectively utilize resources.
• Participate in the development and maintenance of a system for continually monitoring internal services provided by agency staff and/or outside agencies for operational and fiscal compliance with departmental state and federal rules and regulations and/or determine if service meets goals and objectives.
• Make recommendations for and assists in the implementation of new techniques or procedures to improve methods of operations strengthen controls and effectively utilize resources.
• Analyze data gathered and develop solutions of alternative methods of proceeding.
• Analyze and evaluate the effectiveness of operations in meeting established goals and objectives.

Confidential, Newark, DE

Associate, AML Compliance

Responsibilities:

• Researched, documented and analyzed background information on JPMorgan’s prospective and existing clients through public record databases; research includes: negative media, Politically Exposed Person (PEP) & sanctions
• Identified & deem relevancy of public records, as it relates to customer information
• Conducted specialized research to determine disposition of any open records
• Summarized and communicated derogatory information in written form
• Compiled research data into a standardized report and forward to review for accuracy of findings within 3 business days
• Identified risks and escalate derogatory/high risk findings to Senior Management; risks include but not limited to - PEP, High Risk Global Jurisdictions and Specially Designated Nationals ( Confidential ) / Office of Foreign Assets Control ( Confidential ) matches
• Exercised sound judgment and observe the highest degree of confidentiality

Confidential, Stanton, De

Legal Documentation Risk Control

Responsibilities:

• Scanned, tracked and recorded documents received in the relevant repositories
• Assisted with the interpretation and capture of legal and credit terms into various data capture and risk management engines
• Performed quality control cross-review of agreements processed by other team members
• Escalated and reported all matters delaying the timely processing of fully executed agreements
• Ran MIS reporting and tracking of all documentation received by LDRC
• Participated in short and long term projects to improve the team’s risk management and infrastructure capabilities
• Served as a point of contact for internal client inquiries, issues and requests
• Responsible for partnering with Legal, Credit, and Collateral Risk Management, among others, to insure legal terms are complete, correct, and accurately translated by the firm’s credit risk management systems.

Confidential

Reference Data Analyst

Responsibilities:

• Analyzing both small and large amounts of data/information in excel and various applications.
• Engaging with business partners and other operations areas to investigate issues, determine appropriate actions to address issues, and/or implement them.
• Actively engaging with manager to maintain focus on critical deliverables and balance overall book of work coordinating and/or performing data remediation activities
• Verify that corrections and modifications of data is fed to various systems (as needed)
• Engaging with technology teams to perform mass data changes in various applications.
• Performing data changes in various systems
• Validating data changes in various systems
• Develop and execute on Investment Bank driven improvement recommendations and improved process design
• Proactively promote knowledge of bigger picture of Investment Bank lifecycle across teams
• Providing Status updates to management team

Confidential, Philadelphia, Pa

Operations Specialist/Project Mgmt

Responsibilities:

• Managed successful migration of critical production and contingency servers with no impact to business.
• Facilitated, tracked and completed decommission of application servers.
• Bringing to the attention of senior managers any circumstances causing delays, concern or requiring higher level authority to proceed
• Monitor daily production batch cycles and all automated jobs to ensure all jobs ran successfully
• Participated in internal audits
• Attends project team meetings and is prepared to discuss status
• Experience in providing support that takes the form of either primary project management or project management assistance as dictated by the situation
• Provides inputs and assist with the development of continual process improvements
• Participates/Support diagnostics testing of newly defined or modified environments
• Queried from different database tables as per the requirement
• Alerts client personnel to outstanding issues and assists as needed with problem resolution.
• Experience in a compliance and operations control environment
• Responsible for the documentation of production operating procedures
• Managed security and distribution groups
• Prepared and executed training plan for the team members
• Oversight of Monthly and Quarterly reporting cycles.
• Primary responsibility will be management and monitoring of Tier 1 Support for scheduled Production Batch Cycles across multiple business areas and applications.
• Flexibility and willingness to work in unstructured environments with changing priorities
• Responsible for coordination of Test and Production implementations

Confidential, Newark, De

Software Installer/Operator

Responsibilities:

• Participate on project team to assess and understand goal and processes associated with specific production code migration.
• Daily use of Microsoft Word, Excel, PowerPoint, Outlook and Management Approval Routing Systems
• Attend planning walk-throughs and pre-production meetings to represent the AIM Install Team.
• Execute code migrations and Databases to the UAT and Production environments.
• Designed and deployed data migration process for release to beta site customers, performing onsite implementation and decreasing migration process
• Report and escalate issues or events in accordance with departmental procedures.
• Review and assess implementation plans for production applications, database configuration to ensure they meet established production guidelines.
• Check log files for errors.
• Work closely with the various technical support groups to develop operational procedures and production-turnover documentation.
• Monitor, manage, and provide 1st and 2nd level problem resolution for the production environments.
• Administer Change Management function and Software Configuration Management Tools
• Log all problems in Service Center and assign to the appropriate parties.
• Work directly with the project team through the project life cycle to provide guidance and feedback relating to AIM changes.

Confidential, Wilmington, De

Senior Systems Integration Analyst

Responsibilities:

• Defined and executed integration testing requirements based on an understanding of several applications and document test results.
• Conducts root cause analysis of all defects reported during project or product testing
• Communicate with Project Managers, Analyst, DBA’s and Application Developers to gather requirements for testing and develop estimates for testing execution
• Updates project tracking tools as needed such as; Test Director and Remedy
• Secured projects after unit testing by developer.
• Maintain positive communications and working relationships at all business levels
• Coordinated implementation activities with Change Management to ensure quality code turnovers.
• Experience with compliance and validation of automated systems and computerized control systems.
• Provided technical leadership to all members of the Systems Integration Team.
• Developed and maintained the Standard Test Plan from technical specifications.
• Work with users, contractors, vendors and technical personnel to meet project milestones.
• Maintained and supported changes pre-implementation process.
• Chaired and facilitated the daily CMRB.
• Prepared all required reports and documents before and after the CMRB meeting
• Excellent planning, time management, communication and organization skills
• Experience working in fast-paced, deadline-oriented environments
• Maintained configuration management database in Microsoft Access.
• Plan, design, and implement application database code objects, such as stored procedures and views
• Created and distributed reports for corporate change management meetings.
• Monitored and provided front-line support of daily processes.
• Identified data issues and provided recommendations for resolution to ensure optimal performance.
• Trained and supervised new associates.
• Compiled all system objects for development and production.
• Maintained an accurate source/object level of various versions and releases of multiple platform software in development, certification and production.
• Checked log file status on a daily basis to ensure that no hanging logs in existence.
• Generated procedure/notes on batch program failure/analysis and reporting.