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Business Analyst Resume

PA

SUMMARY:

  • High - energy Business Analyst effective at developing and implementing operational processes and systems.
  • Quickly grasps business priorities to identify optimal personnel and IT solutions.

TECHNICAL SKILLS:

Certified in Microsoft Word 2000, in Microsoft Visual Basics 6.0, in Crystal Enterprise 9.0, in DataStage Server Edition Essentials for rev 7.x, in SAP, Basic knowledge of C++. Cobol, and SQL, Basic knowledge of SharePoint and Lotus Notes, Knowledge of Microsoft Office 97 - 2013, Knowledge of Visio, Microsoft Project Manager, and Adobe, Knowledge of Mercury Quality Tester, Knowledge of Project Management, Knowledge of Microsoft Access, Excel, and PowerPoint, Knowledge of Salesforce, Knowledge of Workday, Knowledge JIRA, Knowledge of Cornerstone LMS, Zendesk

PROFESSIONAL EXPERIENCE:

Confidential, PA

Business Analyst

Responsibilities:

  • Developing functional design documents and preparing HTML mockups of proposed screens.
  • Developing functional specifications according to standard templates.
  • Map business requirements to functional specifications ensuring that all requirements are met.
  • Define business rules, logic, and data gathering.
  • Reviewing and updating current systems documentation.
  • Assisting or conducting Joint Application Design sessions.
  • Work on the day - to-day maintenance of existing content to ensure it is up to date and maintained in a timely manner.
  • Serves as a conduit between the operations community (internal customers) and the software development team.
  • Organizing and analyzing source materials such as design and test specifications, design documents, and other scoping material.
  • Providing constructive feedback to the team suggesting actions to improve operations and team performance.

Confidential, PA

CCT Technical Analyst

Responsibilities:

  • Develops reports and modifies existing reports as related to operational goals and assigned projects
  • Develops key performance metrics
  • Develops and uploads user reports to the cloud-based scheduling software to initiate real time execution on production data
  • Copies data queries into resident databases for data mining or combine/join with other databases for report design
  • Initiates third party software vendor dialogue for problem resolution or to initiate requests for enhancements
  • Oversees customer trip booking web portal to ensure it meets user needs and change requests are communicated to the software vendor
  • Interfaces with vendors to resolve bugs and makes recommendations for improvement

Confidential, PA

Global Service Operations Coordinator

Responsibilities:

  • Documents user test cases and validates test results during user acceptance testing.
  • Developed, wrote, and communicated requirements for the implementation of business solutions. Seek technical assistance to help in problem resolution.
  • Participated in UAT testing, created Test Scripts, and created Workflow diagrams.
  • Investigated, resolved and escalated problems. Monitors and analyzes metrics to ensure customer satisfaction.
  • Owned and delivered against all reporting requirements by the business and use KPI’S to monitor and measure the success and value add of the services applications.
  • Ensure that all Services applications are used consistently across the region and drive consistent accuracy and value-add in all data reporting.
  • Used Workday for human resource functions (timekeeping, performance reviews, etc.) and for reporting purposes to ensure headcount for Consulting Services and Services was accurate.
  • Assist in the development of user manuals and may assist in user .
  • Salesforce data cleansing and reporting.

Confidential, DE

Business Analyst

Responsibilities:

  • Support several low to moderately complex business processes. Served as a project team member.
  • Participated in short-term planning sessions with a client to implement process improvement within an assigned client area. Documents discussion and agreements.
  • Established liaison relationship with business partners in order to provide technical solutions to meet user needs.
  • Assist in assessing client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities.
  • Developed, wrote, and communicated requirements for the implementation of business solutions. Seek technical assistance to help in problem resolution.
  • Documented user test cases and validates test results during user acceptance testing.
  • Assist in the development of user manuals and assisted in user .
  • Investigated, resolved and escalated problems. Monitors and analyzes metrics to ensure customer satisfaction.

Confidential, DE

Operation Analyst

Responsibilities:

  • Functions include administering defined procedures, analysis and report generation, and exception processing.
  • Coordinates the implementation of products/services and operational solutions.
  • Assisted in designing, documenting, implementing, and monitoring of new products/services.
  • Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job .
  • Programming, creating Access Databases, creating forms, and reports.

Confidential, PA

Business Operation Analyst

Responsibilities:

  • Audited processes/establishes procedures to insure key data is captured and managed appropriately.
  • Maintained customer and product master data elements and their related attributes on an on-going basis. Assisted in creating, documenting, and adhering to consistent master data maintenance procedures.
  • Prepared & test data loads for loading into internal systems which also includes communicating with developers as to load requirements, timing and testing.
  • Created data quality reports that provide the business with a view of how certain data quality efforts are having or are not having the desired impact on known data issues.

Confidential, PA

Programmer Analyst/Business Analyst

Responsibilities:

  • Act as a business analyst, interviewing users to determine needs and issues. Was efficient in communicating/working with other IT members
  • Maintained proper documentation on applications and projects to include Functional Specs, Development/Deployment plans, Technical Specs, Helpdesk FAQs, validation docs, etc.
  • Supported IT processes by effectively utilizing the IT change management system as required
  • Supported Siemens Med by effectively utilizing all Siemens standard tools and processes necessary for proper timekeeping, expense reporting, and purchasing.
  • Assisted in formulating logic for routine systems, devising logic procedures, preparing flowcharts, performed coding and testing/debugging programs. Assisted in gathering routine business requirements and created detailed functional specifications and flowcharts for new or existing programs. Assisted in the development of routine technical specifications.
  • Performed basic tasks and functions for professional field of work. Seek advice and guidance on non-routine or problem areas from others. Identified problems as they occur and took appropriate steps to solve them in situations where the problem is not difficult or complex.
  • Became Project Manager and Business Analyst on Siemens Outlook project initiative

Confidential, PA

Real Estate Technician

Responsibilities:

  • Completed departmental standard documentation including technical design specs, test plans, change control and support documents. Documents requirements for reports/programs which include data input/output, screen and report designs. Presented questions/ recommendations to team leads for review.
  • Assisted with systems projects, providing technical support including programming (SQL, VB, Crystal, MS Access), software configuration, unit/system/integration/regression testing, and conversion/ implementation for upgrades/ new hardware/software systems.
  • Provided technical support for installed Real Estate, Facilities, Legal and Finance IT systems. Provided solutions to business users in a timely and courteous manner. Utilized analytical and problem solving skills to provide effective solutions to business problems.
  • Provided effective communication to Real Estate and IT department associates regarding issues, problem resolutions, planned meetings, etc.
  • Web development and support, MS Office and VB database application support specialist, Business analysis and documentation point of contact

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