SUMMARY:

• 8 years of experience in IT industry.
• 5+ years of Experience as a Salesforce developer/administrator
• Experience in configuration, Implementation, and Support of Salesforce CRM and Salesforce applications based on leveraging Force.com Platform.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick list, Roles, Profiles, Permission Sets, Recordtypes, Page Layouts, Workflow Rules and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, + Report Extractions to various formats, work flows, relationships, lookups, Snapshots, Dashboards and Email generation according to application requirements.
• Experience working with Salesforce sandbox and production environments.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Excellent knowledge of all the phases of Software development life cycle (Requirements gathering, analysis, design, development, testing and implementation).
• Provided designing alternatives and best practices by contribution in design sessions.
• Conducted collection and analysis of functional, technical and non - functional requirements.
• Prepared architecture structure and designing documentation for software systems and applications.
• Assisted in execution of process, security and technical needs by configuration of Salesforce systems.
• Knowledge of salesforce Account & Contact Management, Lead and Opportunity asset Management and Case Management.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service and Support Administration.
• Expertise in SFDC Development using Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Hands on experience in writing queries using SOQL and SOSL in Force.com.
• Good knowledge on Sales Cloud, Service Cloud, Marketing Cloud
• Experienced in data migration and integration with databases using Data loader and Informatica Cloud.
• Used Force.com developer toolkit including Apex classes, Apex triggers, Apex Batches and Visual force pages to develop custom business logic.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Creating Custom Apps, Custom fields, Applying Sharing Rules, Handling Page Layouts, Search Layouts and Related List and defining Field Dependencies, custom buttons.
• An effective team player with excellent problem solving and interpersonal skills.
• Experience in working with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Experience working in Agile environment.
• Authorized to work in the US for any employer
• Analyze and perform required steps for each Salesforce release.

TECHNICAL SKILLS:

Salesforce.com: Apex, SOQL, SOSL, Apex Triggers, Workflows Approvals, Batch Apex Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com,Force.com IDE, Apex Data Loader.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading.

Web Technologies: JavaScript, XML, HTML, CSS, REST, SOAP, WSDL, Metadata, AJAX

Databases: MYSQL, DB2, Oracle10g/9i, SQL Server 2000/2005/2008.

ETL Tools: SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS), Informatica.

PROFESSIONAL EXPERIENCE:

Confidential, KY

Salesforce Developer

Responsibilities:

• Designed and developed Apex classes and Apex Triggers for various functional needs in the application.
• Involved in development of Work Case Management system (WMS) application in SFDC intended for Case creation, tracking and support.
• Worked with various salesforce.com Standard objects Lead, Account, Contact, Opportunity, Campaign, Cases, and Solutions objects.
• Provided designing alternatives and best practices by contribution in design sessions.
• Implemented Apex Batches for Data Cleansing and Data Archiving by scheduled processes.
• Worked on APEX classes, controllers with JavaScript in Eclipse IDE.
• Created Custom objects, Custom fields as per the requirements of business which are useful in the validation of entitlements.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force and Force.com IDE.
• Good experience in Salesforce.com configuration for Service Cloud, Sales Cloud, Market Cloud with an emphasis on Service Cloud solutions.
• Created custom Profiles, Roles, and Public groups for restricting internal users from accessing the data depending on their job responsibilities.
• Created Page Layouts for various profiles to make the users comfortable for inputting data into the CRM from customers.
• Created Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
• Worked in Workflow rules and Workflow approvals, created actions like Email alert, Field Update and Outbound Message.
• Used the QA Sandbox for testing and deployed the changes to Production after testing.
• Experience with Lightning Design System and creating components.
• Experience in creating Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Development experience in creating Lightning Applications on Salesforce1.
• Created custom reports to summarize the no. of cases assigned to an agent in Work Case Management System (WMS) application based on the case status and problem type.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Designed the application to be created module wise using the schema builder.
• Experienced in Agile Scrum deployed environment with incremental and iterative work cycles.
• Worked on documentation to create Visio diagrams using MS Visio.
• Involved in Single-sign-on SSO and salesforce for outlook integration and documented all the process.
• Implemented Service Cloud module for case management automation (on case object) to track and solve customer's issues.
• Troubleshooting Production issues and contacting Salesforce.com support depending on the analysis.
• Provided Reporting and rollout management functions for cloud based services and related security.
• Experience in working with client specific solutions on Salesforce.com, Release Management.
• Experience with Salesforce Webservices APIs like SOAP, REST, BULK API and Metadata etc.
• Designed and Developed complex integrations using BULK API, SOAP and REST API - Both Web Service Callouts and Publishing custom web Services and Apex Data Loader.
• Involved in Discussions with Business Analyst and Project Managers to provide best solutions possible in Salesforce for the requirements collected.
• Suggested tools and related implementation to engineering teams regarding cloud based services.
• Used JIRA as the ticketing tool for all the companywide communications.
• Resolved problems in cloud applications by proper identification as per client requirements.
• Experience in installing App Exchange managed and unmanaged packages in Sandbox and Production.
• Worked on permission sets, profiles and roles.
• Written SOQL, SOSL query languages necessary for the application.
• Experience in developing and configuring Sales force Applications
• Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Configured the Opportunity Management Process.
• Configured and customized Lead to Opportunity Conversion.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Configured Chatter for internal and client communication.
• Used Tab permissions, Record Type permissions and Field Level Security to implement component-based security.
• Maintained multiple User Roles, Security, Profiles, Workflow rules.
• Used Pick lists, Dependent pick lists, and Record Types to enforce data quality.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implement new enhancements including creation of custom objects, workflows, email alerts and templates, and campaigns.
• Skilled in maintaining the functional areas of Data Management, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards and Reports etc.
• Installed, maintained and upgraded AppExchange’s Managed and Unmanaged packages and Integrations to other third party solutions.
• Debug using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Experience with Force.com integrations to various systems, platforms, and data migration.
• Experience using Salesforce data tools (Data Loader, Data Loader IO, Workbench, Apex Explorer, and Eclipse Force.com IDE).
• In depth understanding of capabilities and constraints of SFDC CRM applications. Capable of learning new technologies and implementing them into projects successfully. Proficient in developing SOAP and RESTful Web Services.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Managed Salesforce Sandboxes and post refresh steps.
• Skilled in effectively communicating technical issues and resolve problems at all levels of the organization both internally and externally.
• Demonstrated SFDC usage problems and craft technical / communication plans to IT/business teams.

Confidential, Clarks Summit, PA

Salesforce Administrator

Responsibilities:

• Worked in Agile Scrum Methodology.
• Extensive Org Analysis to implement salesforce.com best practices, reengineered many processes in the salesforce.com applications.
• Worked on various standard Objects like Accounts, Cases, Contact, Opportunities, Campaigns, Solutions and Custom objects.
• Created Visual force pages, Apex classes, Apex Triggers and Test Classes
• Wrote various queries in generating reports using combination of custom objects and standard objects.
• Created Security settings like Roles and Profiles and managed Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals as per the applications requirement.
• Implemented field level security, Profile and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Custom Settings, Permission Sets, Custom Buttons and links on Custom and Standard objects.
• Deployed SFDC package from one organization to other organization.
• Sandbox refresh pre and post deployment steps.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Text and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
• Scheduled Apex Batch jobs for processing large records.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created Custom Report Type and Reports for extensive Data Analysis and testing various requirements.
• Created Custom Dashboards displaying real time metrics including forecasts, revenue etc.

Confidential

System Administrator

Responsibilities:

• Worked with more than 200 locations and district managers over the phone to troubleshoot prioritized issues with various forms of equipment such as computers, printers, telephone and internet service, networking issues, recovering data from malfunctioning hard drives.
• Troubleshoot server system performance as well as hardware failures
• Maintained Hardware and Software inventory of the environment
• Assist in Office 365 account administration and troubleshooting
• Perform upgrades to hardware, operating systems, and applications.
• Setting up work stations, laptops, printers, and copiers for new employees
• Create and Maintain good technical documentation for company records.
• Chromebook deployment to over 200 remote homes as well as managing Chromebook policies from the cloud.
• Performed break/fix, installations of hardware/software, upgrades, and maintenance to PCs platforms (server 2003, 2008, 2012, XP, 7, and Mac OS)
• Experienced in network and telephone cabling
• Assisted in the planning, design, documentation, and implementation of various systems to include desktop PC's, servers, network equipment, and software applications
• Enforce company IT policies and Research solutions to complex problems
• Utilizing WebEx for remote troubleshooting and configuration of remote employee machines

Confidential

Business and Data Analyst

Responsibilities:

• Run existing queries and create pivot tables in excel using query results.
• Creating GDB database dump weekly.
• Run Payroll error files data for pay sources weekly.
• Hide unused columns and filter the data as required by the user and format the cells in the report.
• Convert the CSV files into excel files with password protection.
• Uploading excel file to web application.
• Depending on Client requirement I used to download excel file in to web.
• GDB Security maintenance like add new user with login credentials and modify existing users as requested in the security form .
• Generated daily, weekly and Monthly excel sheet reports using Visual Basic.
• Delivered ad-hoc reports that enabled management in understanding financial results and fulfilled standardized requests from other departments.
• Import excels files to Access Database tables.
• Used query design to create different queries by adding tables and queries as needed to the report.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Export Access query data to Excel files.