PROFESSIONAL EXPERIENCE:

Director of Operations

Confidential

Responsibilities:

• Developed, executed, and maintained project plans to keep the Project Team on track and consistently meet project deadlines.
• Scheduled and led project meetings with Curriculum Managers and Subject Matter Experts.
• Worked as Learning Management System (LMS) Administrator on course deployment and testing.
• Served as Registrar and Catalogue Administrator.
• Customized onsite/online training along with orientation materials for new employees.
• Developed and maintained job aids.
• Assisted with preparation and coordination of Payroll training material

Senior Trainer

Confidential, Houston, TX

Responsibilities:

• Primary Epic LMS administrator for dual system upgrade for the entire Texas region
• Provide analysis, planning and execution, reporting and maintenance of HRIS/LMS/PMS and supporting technologies
• Perform gap analysis and review capabilities to determine how to support development and learning needs
• Employee training
• Exporting courses out of SuccessFactors and building courses in Healthstream along with exams and SCORM and AICC content.
• Responsible for the daily Physician import from Echo database and reconciliation of EPIC courses for Audit purposes
• Working with SharePoint to set site permissions and updating training documents for the Epic Credentialed trainers
• Resolving overflow Helpdesk tickets through Oracle Cherwell system.
• Generating weekly reports on Compliance and Assignment completions including the Epic Training Status Report.
• Managing Echo physician database using Bizx to import new Residents and Physicians
• Entering Completions in SuccessFactors LMS and creating tests and alerting incumbents of courses that were not completed

LMS Administrator, Houston, TX

Confidential

Responsibilities:

• Provided administrative and analysis support for the Organizational Excellence learning function.
• Published Confidential courses inside the LMS and completed updates or revisions as guided by the COE/Manager.
• Provided LMS technical assistance to resolve difficulties related to accessing the LMS and course content.
• Assisted HRIS on Learning Management System testing
• Assisted in the development and maintenance of all processes supporting student assignment, registration, and online completions, tracking and training delivery
• Provided Learning Management System (LMS) training and support to administrators and end users.
• Maintained training curriculum information, and student notification text and rules in LMS
• Responsible for testing, loading and deploying e - Learning content through LMS
• Collaborated with management to develop policies, guidelines, and best practices for improvement of all related processes
• Develop Instructor Led ( Confidential ) and Computer Based courses ( Confidential ) in the SuccessFactors Learning Management System (LMS) and complete updates or revisions as guided by the COE/Manager.
• Maintain all control documents on SharePoint and grant site permissions and uploading revisions to documents.
• Importing and testing SCORM/AICC content to Stage for testing of Confidential to ensure that they are working properly and managing and uploading content.
• Provide technical assistance for Technical Development team to in resolving difficulties related to accessing the LMS and course content.

Healthcare Training Specialist, Houston, TX

Confidential

Responsibilities:

• Working with the Center for Medicare and Medicaid (CMS) to recruit and train 800 employees on Materials covering the Confidential
• Implementing Confidential Go live
• Ensuring that employees are well versed on the Oracle software used and administering a Certification examination.
• Providing ongoing training to employees and ensuring that they are adhering to CMS standards by performing quality and performance evaluations.
• Employee time recording through electronic timekeeping software called Deltek software to ensure that each employee has the correct time submitted.
• Reset user passwords in LMS and unlocked accounts when necessary.
• Performed extensive work with MS Excel and LMS based software called Successfactors for delivery of on-line training to employees
• Responsible for initiating the process for denials and appeals for Medicaid, Medicare and Marketplace.
• Coordinating train the trainer sessions to retrain staff on processes and materials.

Confidential, Morrisville, NC

Medical Specialist

Responsibilities:

• Recruit and Train patients for clinical trials according to Standard operating procedures (SOP) using Good Clinical Practice ( Confidential )
• Used Oracle Learning Management System (LMS) software to capture necessary data and report serious adverse events ( Confidential ) to the Food and Drug Administration ( Confidential ).
• Reported Deviations and escalated them to the appropriate therapeutic areas.
• Deployed ongoing training modules through LMS to ensure the team is up to date on the most current drug interaction information.
• Used Successfactors LMS to pull data for performance reviews and create reports.
• Assisted with unlocking accounts and loading, deployment and publishing of courses in LMS
• Collaborated with multiple pharmaceutical companies on healthcare compliance
• Extensive accurate documentation of Serious Adverse Events ( Confidential ) to Pharmaco vigilance and the Confidential ; ensured the change control forms were accurate and created standard verbiage forms for the nurses to use throughout the organization to report to the Confidential
• Worked with secure databases to ensure patient information is protected, HIPPA compliance
• Worked extensively with MS PowerPoint to prepare presentations for monthly meetings and team education on new developments.
• Experience in Clinical research and trials including Oncology, Internal Medicine, Ear, Nose and Throat and Allergies.

Confidential, Atlanta, GA

Practice Manager Ophthalmology, Surgery Scheduler, Optician

Responsibilities:

• Recruited, hired and trained new staff including ophthalmic technicians and manage schedules and timesheets.
• Conducted Visual Acuity testing. Using a Slit lamp to examine the surface of the cornea for abrasions and used Goldman Applanation to check eye pressures.
• Used devices such as Heidelberg Retinal Tomography ( Confidential ), Humphrey visual fields to follow patients for vision changes.
• Measuring Pupillary distance (PD) for single vision, bifocals and trifocals. Using Lensometry to read glasses prescriptions.
• Performed contact lens fitting and examination.
• Pulled eye insurance for materials through the provider and filed electronic claims.
• Conducted surgery scheduling and patient education for Cataract and Lasik procedures.
• Performed Preoperative and Postoperative examinations of Lasik and Cataract patients.

Confidential, Ft. Lauderdale, FL

Healthcare Information Manager/Practice Manager

Responsibilities:

• Ensured healthcare compliance and ethics throughout the organization
• Ensured that patients were accurately informed about their condition and medications.
• Accurate documentation in patient charts
• Using Successfactors to route forms for performance reviews.
• Calling in and faxing patient prescriptions to their pharmacy of choice and working with Allscripts.
• Insurance Verification, Medical billing and coding and claims submission.
• Reviewing rejected claims.