SUMMARY:

• Accomplished Lead CRM Solution Architect
• Over 20+ years of IT experience with 18 years of CRM implementation which includes 5+ years of Salesforce implementation
• Salesforce.com Administrator, Force.com Developer, Salesforce.com Platform Developer I, Salesforce.com Sales Cloud Consultant certified professional
• CRM Implementation experience in Automotive, Hi - Tech, Energy, Telecommunications, Field Service, Sales, Service and Marketing
• Worked in the capacity as a Techno Functional Lead, and Solution Architect
• Proficient in Apex, Visualforce, Lightning, SOQL, SOSL, Java, Javascript.
• Data Migration, Data Cleansing and Data Integration expert
• Functional expert in the Areas of Marketing, Sales, Service and Order Management processes.
• Leading the Discovery Stage, Requirement Gathering, Fit Gap analysis, Solutioning
• Leading the Application evaluation, assessments and recommendation process
• Proficient in Waterfall and Agile methods
• Successful full life cycle implementation expertise in both Salesforce.com, Siebel Industry Applications.
• Planning, Estimating and Managing the development efforts, timelines and deployments
• Experience in Professional Services and consulting
• Managing Offshore-onsite development teams

TECHNICAL SKILLS:

CRM: Salesforce.com, Siebel

Salesforce.com: Service cloud, Sales Cloud

Salesforce: Apex, Visualforce, Lightning, Force.com

Tools: Apex, Visualforce, Lightning, Soql, Pl/Sql, Html, Javascript, Informatica, TOAD, JDeveloper, SOAPUI,Eclipse,JQuery, Angular Sql Developer

Integration: REST, SOAP, Informatica, Datastage, API management tools

Databases: Oracle 11g/10g, SQL Server, DB2, MS-Access

PROFESSIONAL EXPERIENCE:

Confidential, Chandler, AZ

Salesforce Solution Architect

RESPONSIBILITIES:

• Leading the Salesforce Integration team for the legacy data integration and data migration into Salesforce
• Designing and Managing the legacy data migration into CRM Applications (Dealer facing, Automotive and Loyalty applications)
• Leading the integration efforts Siebel CRM and Salesforce using Web Services, Callouts and Apex for Accounts and Contacts, Opportunities and Assets
• Developing POCs for Lightning for mobile interfaces
• Designing Canonical data model for process and data integrations.
• Designing the data cleansing and deduplication process - Account, Contact, Addresses, Vehicles using Oracle UCM
• Planning Different Models for real time integration including Web services, Message Queuing and SOA based integrations.
• Streamlining Lead conversion process for CRM - Oracle service bus integration
• Identifying the Marketing Quality Leads and converting them into Opportunities using workflows, Process Builder, Approval process
• Designing the Lead to Opportunity conversion and elimination processes

Confidential, Sunnyvale, CA

Salesforce Solution Architect

RESPONSIBILITIES:

• Coordinating the Salesforce implementation partners to understand the current CRM applications
• Working with Salesforce implementation partners to understand the new Cloud initiatives
• Managing the functional requirements, resources and timeline.
• Translation of Business Requirement into Technical Problem and Architecting the solution
• Project initiation, Building Prototype, POC, Preparing Use Cases based on User Stories, Design, Build, user acceptance, deploying new build into Production Org
• Building Reports and Dashboards
• Data Migration from Legacy CRM into new Salesforce.
• Managing peripheral release involving the integration between Salesforce and legacy application
• Salesforce outbound webservice request to Customer Information System(CIS)
• Defining various Marketing Processes such as Opportunity Staging, Lead Management, Prospect Conversion and Activity Tracking
• Defining the technical process of consolidation of Leads, Opportunity and Prospects data captured thru various data capturing techniques.
• Defining the rules around making Salesforce.com as Database of records for Customers.

Confidential, Charlotte, NC

Salesforce Solution Architect

RESPONSIBILITIES:

• Functional Analysis, Gap analysis, Requirements fitment and provide Technical Design solutions for Lead Management and Opportunity Management, Account Management and Trouble Ticketing services in Salesforce application.
• Seamless Integration with field service application for customer appointments, delivery and Installation
• Design the Integration solutions with Sterling systems for Order Fulfillment and Inflight Order processing to accommodate customer change requests with quick review and multiple approval level mechanism.
• Designed the Customer communication channel for different user groups using the Email response
• Provide the Integration Solutions designs and Integrate with Customer Master, Billing, Provisioning and Order Fulfilment systems for opportunities created in Salesforce.
• Perform end to end testing and Trained End users on functionality
• Migrated large volumes of external data to salesforce.com using Informatica cloud Data Loader.

Confidential, Sunnyvale, CA

Salesforce Technical Lead

RESPONSIBILITIES:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs,
• Components to suit to the needs of the application.
• Customized tabs, worked on various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Created various Custom Objects, Custom Labels, Validation rules, Record types, Custom Tabs, lookup filters as per requirements
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields on custom objects.
• Created profiles and implemented Object and field level security to hide critical information.
• Performed data loads using Data Loader and Informatica for insert, update, and export operations using comma separated value (CSV) files.
• Created Email templates for Leads and Contacts.
• Extensively used Data Loader for insert, updates and bulk import for Accounts, Contacts and Leads

Confidential, Atlanta, GA

Senior Salesforce Developer

RESPONSIBILITIES:

• Configured email service, written Apex class to handle inbound email using Inbound Email Handler to update cases and creating attachments.
• Written Base Web Service, Base Class, Base Controller using Apex as part of Integration framework
• Developed visual force email templates to send out notifications when order is updated in SAP.
• Developed Batch Apex jobs to process all new orders and send welcome email to customers.
• Created Visual Force pages and components to render data from associated controllers and embedded Java Script and HTML as needed.
• Deployed Customizations from Sandbox to another Environment by Eclipse IDE and Change Set.
• Created Publish Order web service invoked by TIBCO using WSDL and Apex class.
• Done email administration by creating Email Templates, Organization wide email address
• Developed Query Optimization visual force tab using Apex controller, JSON, HTTP Request classes to see the explain plan of SOQL query to fine tune the performance.
• Written update Triggers on Opportunity object to check discount eligibility and updated opportunity using Apex.
• Created workflows using Email Alerts, Field Updates, Outbound Messages and Tasks
• Localized Sales force UI using Translation workbench. Exported and imported un-translated and translated strings.
• Done Troubleshooting using Debug Logs, Developer Console Check points and resolved issues.
• Developed various Custom Objects, Tabs, Components, Visual Force Pages, and Public Sites embedding CSS, HTML, and Java Script.
• Used Apex data loader and Jitter bit for importing data from legacy system into sales force.
• Training sessions and functionality demo for international users in NA, APAC and EMEA regions

Confidential, Columbus, IN

Salesforce Developer

RESPONSIBILITIES:

• Written Triggers, Batch Apex and Scheduled apex classes considering governor limits.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Used force.com developer toolkit including Visual force pages, apex classes, controllers and apex triggers to develop custom business logic.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked with Dynamic Apex to access subjects and Field describe information, executed dynamic SOQL, SOSL and DML queries.
• Created Visual Force pages and components to render data from associated controllers and embedded Java Script and HTML as needed.
• Debugged Apex scripts using Debug Logs to catch Exceptions and resolved issues pertaining to Governors Limits.
• Developed Apex Web services to integrate SFDC and external applications using WSDL, SOAP & TIBCO
• Performed code reviews, monitored the code coverage for the development and modified the code to support the deployment.
• Deployed Customization from Sandbox to another Environment by Eclipse IDE and Change Sets.

Confidential, King of Persia, PA

CRM Solution Architect

RESPONSIBILITIES:

• Applies knowledge of CRM business applications, solutions and industry focus, coupled with hands-on experience to successfully deliver the Siebel CRM implementation project.
• Works closely with the Project Manager, Architect and Business Analyst to determine client specific technical specifications and evaluate appropriate technologies for implementation, configuration and integration
• Analyze and Translate business requirements into technical solutions, Proof of Concepts, Prototype Development and Customer Demo. Functional Specifications preparation, Code and Configuration reviews
• Design and review of High-Level Integration approach which defines technical strategies, data element mapping, general assumptions and dependencies.
• Design and Development of SQL scripts and EIM tasks for Data Migration and ongoing jobs. Develop code and configuration. Development of real-time and batch integration with external systems to Siebel using Web Service

ENVIRONMENT: Siebel Field Service, 8.1.1.6

Confidential, Long Island, NY

CRM Solution Architect

RESPONSIBILITIES:

• Analysis and Functional specification documents, Design and Technical Design Documentation preparation for Energy efficiency programs (like Customer Efficiency, Solar Pioneer and Backyard Wind), Solar Online Application, Account Hierarchy, Data Conversions from Access Database and Legacy systems.
• Integration requirements from Vender systems for Opportunity and Opportunity Products data for energy efficiency programs.
• Evaluate business requirements against the out-of-the-box capabilities and look for opportunities to adapt the business needs to existing functionality.
• Functional process design using Campaigns, Responses, Opportunities, Products Catalog, Order Management for kW and kWh calculations and Customer Rebate and Partner Incentives.
• Effectively communicate design decisions and solutions to business teams and IT Management.
• Design, Develop, Unit Test and System Test the requirements. Ensure the process compliance and appropriate tool usage covering all aspects of Program Governance.
• Organize monthly /quarterly reviews with internal and external stakeholders.
• Negotiate & facilitate timely sign-off on Contract document as appropriate including invoice payments and maximize revenues.

ENVIRONMENT: Siebel Service Enterprise 8.1.1.10

Confidential, Sunnyvale, CA

CRM Techno-Functional Lead

RESPONSIBILITIES:

• Conducted Requirements gathering workshops with business process owners and global owners, and prepared / reviewed As-Is / To-Be process maps, Functional Specification Documents for assigned Core and Boundary Systems.
• Conducted technical / architectural reviewers with the team. Worked with Cross-Functional Technical Teams Oracle ERP, Clarify and Business Process Owners to coordinate / implement / review Validation Strategies for Data Conversion and Interface of Systems.
• Interface designs using JMS/Fusion combination for Asynchronous Interfaces, Web Services/Fusion for Synchronous Interfaces, and Web Services for all other interfaces where Fusion is not used.
• Integration Design of Siebel Publish messages for Accounts, Quotes, and Orders to Oracle ERP, Accounts and Contacts to Siebel UCM.
• Responsible for reviewing the Data Mapping Documents to ensure the Data Quality and Data Integrity Issues.
• As Onsite Coordinator responsible for Quality management of team deliverables.

ENVIRONMENT: Siebel Hi-Tech 8.0.0.2

Confidential, Los Angeles, CA

Solution Architect

RESPONSIBILITIES:

• Business Requirements Workshop, Requirements Gap Analysis and Requirements Baseline for Captive Finance Services & Processes like Repossession, Remarketing, Promise to Pay, Payment Extension, Delinquency, Payment Reversal, Payoff Quote, Waivers & Concessions etc.
• Analyze requirements, Proof of Concepts, Prototype Development and Customer Demo, Functional Specifications preparation, review and Sign off with Business.
• Design and review of High-Level Integration approach which defines technical strategies, data element mapping, general assumptions and dependencies.
• Development of real-time integration of Financial Account and Customer Service data from Day-Break / Lease-Pak systems to Siebel using Siebel’s Web Service Framework.
• Design activities Data Modeling, Data Migration approach, Change Data Capture, Data Cleansing and reconciliation of one-time Data Migration jobs and daily delta load process jobs from external systems to Siebel using ETL Informatica scripts, Flat files and Siebel EIM.
• Development and fine tuning of Initial Onetime EIM Data loads, Daily EIM Delta load scripts and EIM tasks Dynamic Parallel processing logic using of batch file and PL/SQL stored procedures.
• Software Configuration Management and Traceability Matrix. Deployment and Warranty support of the application.

ENVIRONMENT: Siebel e-Automotive 8.1.1.10

Confidential, Redmond, WA

Solution Architect

RESPONSIBILITIES:

• Liaise with Microsoft designated contacts and Project Team.
• Analysis of Opportunity Bulk Exchange for Partner Portal Application and visibility of the same to Partner Manager.
• Technical Design and Development of Siebel Integration for Opportunity Bulk Exchange.
• Design and Development of Partner Manager Application requirements and Partner Portal.
• Design and Development of Integration Requirements and Data Migration requirements with MIO system for Account Merge functionality and Contact Management.
• Reviews of the Development team deliverables.
• Weekly review of the Project Quality Metrics and ensure adherence to norms.
• Sync up with the quality contact to review quality status and align Quality process.
• Participate and Support the User Acceptance Triage meetings and Deployment.

Confidential

Solution Architect/Lead

Responsibilities:

• Project Management Activities and Responsible for deliverables in Design, CUT & SQT phases.
• Review Detail design, Code review, High level Technical Architecture and Overall responsible for development quality.
• Periodic Client Interaction for Project status and deliverables reviews.
• Prepare and maintain Development plan and task allocation for Development team members.
• Analysis, Technical Design and Development of Order Management, Forecasting, Incentive Compensation Module (ICM).
• Analysis and Design of Product Configuration with compound and customizable product structures.
• Analysis and Design of Data Migration for Accounts, Quotes and Order and Assets.
• Analysis, design and development of Siebel CRM Integration with Customer Management, Billing, Inventory and Order Provisioning and Trouble ticketing systems.
• Highly customized the Order Management workflows for the objects Quotes, Orders and Assets.
• 4 Level Dynamic Email escalations for the SLA violations on Trouble Tickets.
• Analysis and Design of Actuate reports using Actuate Report Server 7.0.

Confidential, Trentwood, WA

Solution Architect/Project Lead

RESPONSIBILITIES:

• Conducted Requirements gathering workshops with business process owners and conducted JAR & JADD sessions and usability meetings.
• Developed Proto Type for Partner Manager Application and Partner Portal Application. Prepared / reviewed as-Is / To-Be process maps, Functional Specification Documents.
• Facilitated sign-offs from business owners, and technical / architectural reviewers, for the above documents.
• Responsible for Deliverables of Development team and participated in Technical Designs, Configuration reviews.
• Developed Major functionality of Partner Manager Application and highly customized workflows, Siebel Integration with external systems and Data Migration activities.
• Responsible for reviewing the Data Mapping Documents to ensure the Data Quality and Data Integrity Issues.
• Coordinated with development team in preparing Build Notes and Release notes.
• Weekly Project Status meeting with Customer Management.