SUMMARY:

• Over 8 years of experience in Salesforce CRM Platform both as Developer and Administrator with knowledge in configuration, customization, integration, data migration and support in sales, marketing, and customer service.
• Salesforce Certified administrator with good exposure to customization of various modules like Sales Cloud, Service Cloud, Marketing Cloud, Chatter and Communities.
• Administered and configured the Users, Roles, Profiles, OWD, Sharing rules, Hierarchy, Workflows, Record type, Assignment rules, Auto - response rules, Approval processes, Escalation rules, Reports and Dashboards.
• Strong experience in designing and developing salesforce customizations using Apex Classes, Triggers and Visualforce pages with Custom, Extension controllers.
• Hands on Experience of Salesforce Web Services API like REST, Bulk and SOAP.
• Excellent understanding of Salesforce Einstein Analytics/Wave Analytics Products.
• Knowledge and Experience in using different tools for Deployment, Testing and Migration. Examples are Eclipse, Force.com IDE, ANT Migration Tool and Change Sets.
• Experience in testing, Installing and deploying Third Party Solution like Data Management Platform (DMP), XLR8-for financial Service, Cloud Conversion and many others from AppExchange.
• Developed Salesforce Lightning applications using Lightning components, controllers, and events and used custom CSS in the components.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility and Expertise in System Integrations with ETL Tools, Cast Iron, Bulk Data Load Automation Process.
• Experience in analyzing Business Requirements, Entity Relationship Diagram and implementing to Salesforce Custom Objects, Master- Detail Relationships and Lookup Relationships.
• Worked on security concepts like Authentication, Authorization, SAML, Open ID Connect and Oath 2.0
• Strong experienced in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Worked on developing rich User Interfaces (UI) using Visualforce pages with standard components, CSS, JavaScript, jQuery and developed Custom Visualforce Components.
• Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
• Developed Lightning Components and lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Strong experience in building Business Logic using declarative configuration like Workflow Rules, Approval Process, Lead Process, Lightning Process Builder and associated actions like Field Update, Email Alert and Creating a Task.
• Good knowledge on scrum process which is part of agile methodology. Involved in developing the applications using agile methodology with daily meetings to keep track of the progress and Issues pertaining to the project.
• Involved in various stages of Software Development Life Cycle (SDLC) including Analysis, Requirement Gathering, Architecture Design, Development, Enhancements, Testing, Deployment and Maintenance Enterprise Level Applications.
• Highly motivated team player with forward-looking attitude and possess strong interpersonal skills, self-motivated, problem solving skills; willing to work in a challenging and cross platform environment.

TECHNICAL SKILLS:

SFDC Technologies: Salesforce CRM, Standard objects, Custom objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Change Sets, Eclipse, Force.com IDE, DML, SOQL, SOSL, Salesforce Lightning Framework and Lightning Design System

Languages: C, APEX, Java, SQL, SOQL, SOSL

Web Technologies: HTML, JavaScript, AJAX, CSS, XML, WSDL, REST, SOAP, jQuery, JSON

Tools: & Utilities: Data Loader, Data Migration, Force Eclipse IDE, Ant, Visual Studio Team Suite, Subversion, IE Web Developer, SQL Server Management studio, Workbench, Postman

Operating systems: All Windows, Windows Server 2000/ 2003/ 2008, Mac OS

Other Skills: SharePoint 2010, SharePoint Designer 2010/2007, InfoPath 2010, MS Word, MS Excel, MS PowerPoint, MS-Project, Adobe Photoshop, Final Cut Pro

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Salesforce Developer

RESPONSIBILITIES:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.
• Worked on Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects
• Written SOQL, SOSL queries in apex triggers and controllers and followed Salesforce best practices for querying large data sets and to have results within the Governor Limits
• Worked with Marketing Cloud, making the most of every touch point, giving the tools to manage the customer journey across all channels.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Worked with SF Chatter which helps the users to communicate with the organization easily and quickly.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Case, Solutions and Opportunities.
• Developed complex workflows and Approval processes for automating business logic.
• Written batch classes to process large volume of data using Apex Batch interface and executed batch classes to run at scheduled intervals by implementing Schedulable interfaces.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Experience in REST API to CRUD, query and retrieve metadata using Workbench. Worked with both XML and JSON file format.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects and also used DML tools to update/insert/upsert and delete..
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Worked with Salesforce Einstein artificial intelligence for CRM and Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Created custom components to be used in visual force pages and visual force email templates
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Developed Salesforce Lightning applications using Lightning components, controllers, and events and used custom CSS in the components.
• Developed lightning components and lightning frameworks and lightning design systems to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).

ENVIRONMENT: Saleforce.com platform, contract management Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, IBM middle ware, App exchange, HTML, Java Script, Apex Triggers, Web Services, Workflow, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential, Austin, TX

Salesforce Developer

RESPONSIBILITIES:

• Developed various Apex Classes, Controller classes and Apex Triggers for various functional needs in the application. Used Force.com Eclipse IDE for developing Apex pages, Controller Classes, and Triggers for deploying the projects components into different Sandbox Environments.
• Created custom objects and defined lookup and Master-detail relationships on the objects. Also, created Junction Objects to establish connectivity among objects.
• Developed custom SOAP and REST web services in salesforce and published for external applications for consuming.
• Created Users, Roles, Public Groups and implemented Role Hierarchies, Sharing Rules and record level permissions to manage sharing access among different users.
• Implemented SOAP based web services to receive delta messages from various systems and also consumed SOAP web services to retrieve the static and dynamic data per business needs.
• Integrated Salesforce with Legacy Systems using Apex Web services and outbound messaging.
• Administered, Configured and maintained Salesforce.com application Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Developed Apex triggers for avoiding duplication of leads from various resources. Worked in Agile environment and provided status updates in daily stand up calls
• Used Data Loader for Insert, Update, and Bulk Import or Export of Data from Salesforce.com S-Objects. Used it to read, extract, and load data from Comma Separated Values(CSV) files.
• Experience in developing Salesforce.com custom objects and work-flow Business rules.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented Web-to-Lead for Leads generated from web and Web-to-Case, Email-to-Case for Cases sent to a centralized email.
• Worked on building Salesforce standard/custom report types, Reports, Dashboards and Analytic Snapshots across various objects for different business groups.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed various HTML Email templates for Auto-response to customers.
• Written numerous SOQL and SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Maintained Sandbox Environments and deployed components across different sandbox to production instances using ANT, Change Sets and Force.com Migration tool.
• Created multiple Visual force pages using standard, custom controllers and extensions, JavaScript, jQuery and CSS for various requirement needs.

ENVIRONMENT: Saleforce.com Unlimited Edition, Eclipse IDE, Change sets, Apex Language (Triggers and Classes), Apex Data Loader, SOQL, SOSL, HTML, CSS Java script, XML, JSON, WSDL, Reports, Custom Objects, Tabs, Security Controls, Sharing Rules, Permission sets, Permission Set Licenses, Workflow rules & Approval processes, Visualforce (Pages, Components), Custom Controllers, Wave Analytics (Apps, Data sets, Lenses, Dashboards) and Workbench.

Confidential, Cincinnati, OH

Salesforce Developer

RESPONSIBILITIES:

• Worked with the user group for requirement gathering throughout the planning and implementation in the Sales Cloud Based environment.
• Involved in developing Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Worked with Data Loader, App Exchange Applications, Validation Rules, Workflows, Approval Process, and Reports & Dashboards.
• Worked with Managed and Unmanaged Packages. Installed and Updated managed packages from AppExchange as per business required.
• Implemented different Deployment Plans, Record Types to setup for different Page layouts based on profiles for each release and Sandbox Refreshing.
• Modifies existing customizations using XML metadata files and responsible for migrating customization changes from sandbox to production.
• Debug Apex scripts using Debug Logs and system Log Console to catch Exceptions and execute Governors Limits.
• Experience with SOQL and SOSL statements within custom controllers, extensions, and triggers.
• Developed Test Classes for every Classes, Trigger, Web services with maximum assurance of code coverage.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Demonstrated knowledge of XML, SOQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.
• Flourished in both independent and collaborative work environments with quick learning abilities and excellent communication skills, presentation skills, trouble-shooting capabilities.

ENVIRONEMNT: Saleforce.com Unlimited Edition, Eclipse IDE, change sets, Apex Language (Triggers and Classes), Apex Data Loader, SOQL, Reports, Custom Objects, Tabs, Security Controls, Sharing Rules, Workflow rules, Custom Controllers, Workbench.

Confidential, Columbus, OH

Salesforce Developer/Administrator

RESPONSIBILITIES:

• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Responsible for maintaining software version control of enhancements and integrations related to the application.
• Designed custom application using APEX Web Services API.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Designed customizations and configurations of SFDC objects, page layouts, workflows, document templates, data fields, reports and dashboards according to the business need.
• Created Triggers on three different frames Case Comments, Attachments, Email messages.
• Established project schedule for the conversion project and kept track of the project deadlines.
• Extensively use the import and export process to load legacy and other information into MS Access Database and exported into Excel, CSV and TXT files.
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology.
• Involved in Agile testing, UNIT testing and Integration testing.
• Provided the security and visibility of data through roles and profiles and gave premier support to the different Salesforce users upon request.

ENVIRONMENT: Saleforce.com platform, Visual Force Pages, Dashboards, Reports, Service Cloud, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Apex Classes, Apex triggers, Workflow rules, Approval Processes, Validation Rules, Reports, Dashboards, CSS and Import wizard