SUMMARY:

• A results - oriented IT professional with proven IT management experience
• Developed and designed an overall IT strategy to meet business goals and objectives
• Business process improvement and business application support experience
• Managed all aspects of a corporate infrastructure including servers, telecom, network, databases, etc
• MS-SQL Server database support experience; developed many SQL queries & stored procedures
• Performed MS-SQL Server DBA role while at Confidential
• Managed & supported a helpdesk at both Confidential & Confidential
• Managed & supported various ERP systems: SAP, MFG-Pro, VMS, Enegov
• Past programming experience with: COBOL, RPG, ABAP, SQL, HTML, Visual Basic, ASP.Net
• Hands-on experience with various reporting tools: Crystal Reports, Cognos, SSRS, SQL, MS Access
• Managed a data warehouse support team at Confidential with clients using Business Objects
• Implemented & supported a data warehouse using Cognos while at Confidential
• Implemented & supported SSRS while at Confidential
• Several years of Data Warehouse/BI project management, design, and support experience

PROFESSIONAL EXPERIENCE:

IT Project/Application Support

Confidential

Responsibilities:

• Assisted in implementation of city-wide ERP application project (Energov): performed system admin, database cleanup, and project coordination activities
• Energov System Administration Certificate Course completed Feb 2016
• Developed SQL queries and stored procedures
• Coordinated with IT department on project implementation activities for Energov project
• Assisted users with UAT testing activities
• Assisted Finance with their Energov application data normalization activities using Permits Plus, since the Nov 2016 Energov “Go Live”

Sr. IT Manager

Confidential

Responsibilities:

• Hands-on role: Manage IT staff, including Network Support, SharePoint, Telecom, Desktop Support, Helpdesk, Application Support, ERP Support (VMS), Web Development Support
• Managed the deployment, monitoring, maintenance, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, telecom, help desk, software, and peripherals.
• Developed management reports using MS-Access and SSRS
• Provided technical support for all business applications and MS-SQL Server databases
• Supported VMS, their ERP application
• Supported Sire, their document management application
• Implemented & supported SSRS as a BI solution
• Implemented & supported SharePoint WSS as an intranet solution
• Implemented & supported a help desk (using Spiceworks software)

Environment, and some experience with: Citrix 9, Active Manager, MS-Exchange 2010, Windows 20 Server, SQL Server 2008, Windows 7, Office 2010, Mitel telecom, Sire, PlanetPress, Yardi

Test Team Lead/Project Manager

Confidential

Responsibilities:

• Managed & coordinated the test team (8 members) responsible for testing the conversion from their legacy systems to SAP CRM 5.0
• Developed & managed a detailed test plan & testing schedule using MS-Project & MS-Visio
• Coordinated integration, functional and regression testing
• Used HP QC Tracker to track and link requirements, test conditions, and defects.
• Coordinated all phases of system testing including UAT testing
• Developed daily & weekly status reports
• Coordinated the testing & rollout of SAP BW reports

IT Director

Confidential

Responsibilities:

• Hands-on role: Managed IT staff, including Network Support, Desktop Support, Helpdesk, ERP Support (QAD MFG-Pro), Application Support, Application and Web Development
• Managed all aspects of the corporate infrastructure including network management, systems administration, telecommunication, IT asset management, help desk, disaster recovery, security and hosted / co-located services
• Responsible for developing and maintaining an IT controlled environment mandated by SOX 404
• Managed & supported all business applications
• Implemented & supported Laserfiche as a document management solution
• Implemented & supported Cognos as a data warehouse solution.
• Implemented & supported SharePoint WSS as an intranet solution
• Supported MFG-Pro, their ERP application
• Developed management reports using Crystal Reports and MS-Access

Environment:, and some experience with: Outlook (MS-Exchange 2010), Windows 2005 Server, SQL Server 2005, Office 2007, Kronos

IT Director

Confidential

Responsibilities:

• Hands-on role: Managed IT staff, including Network Support, Telecom, Desktop Support, Helpdesk, Web Development, Application Support, and Application Development (14 members on IT staff)
• Managed all aspects of the corporate infrastructure including network management, systems administration, telecommunication, procurement, help desk, disaster recovery, security and hosted / co-located services
• Responsible for managing all IT functions including, analyzing operational needs and recommending solutions, directing the installation of information systems, establishing and over-seeing IT and telecom equipment, managing web and application development projects, and recruiting & hiring IT staff
• Built IT department from 3 to 14 employees, including setup of a external client help desk
• Installed helpdesk software and established helpdesk process for external users
• Project manager for website development projects for financial services clients, like MetLife, New York Life, AXA, Wachovia, John Hancock, etc, eventually supporting 7000+ web site clients; initiated and coordinated the development of a web portal used to make project documentation available to external clients
• Project manager for the setup of a web hosting facility at AT&T; established 24/7/365 monitoring

IT Manager

Confidential

Responsibilities:

• Managed many technical teams & provide technical support such as ERP (SAP), Financial systems, Customer Service/Order Entry systems, production support, help desk, desktop support, IT asset management, application support, data warehouse, and EDI
• 15+ years as a developer & system designer, using SDLC and waterfall project methodologies

Environment: CA IDMS, MVS TSO, CA-7/11, CICS, JCL, COBOL, SQL, Business Objects, Easytrieve