SUMMARY:

• 10 years of experience in analysis, design, development, testing, delivery and production support of application software.
• Over 4.5 years of experience in Salesforce.com CRM Platform and Apex technologies, Sales Cloud, Service Cloud, Marketing cloud and 5 Years of experience on SAP BW
• Excellent knowledge on Apex development in creating Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Extensive work experience in defining and managing custom Objects, Creating page layouts, designing of custom fields, role based page layouts, custom Tabs, custom reports, report extractions to various formats and various other components as per the client and application requirements.
• Experience in working with Eclipse IDE with Force.com Plug - in and Mavens Mate environment for writing Business logic in Apex Programming Language.
• Proficient in administrating the organizational setup using Salesforce administration.
• Good experience in working with Cloud computing / SaaS technologies.
• Experience in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Working knowledge on ETL tools like Informatica Power center, SSIS and Reporting tools like OBIEE
• Excellent Working knowledge on web 3.0 technologies like JavaScript, JQuery, Angular Js, HTML5 and CSS 3.0
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Experience in the Product data management for controlling and tracking the records
• Had experience with the CRM integration for the data entry and engaging them.
• Experience with Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experience in designing skills with E-R Diagram and UML Diagrams.
• Working experience on tools like fisheye for reviewing the code, sensei for sprint retrospection and planning poker for estimating the story points.
• Extensive experience in developing enterprise applications using Java technologies such as JSP, Servlets, SpringMVC, XML, JDBC and CSS.
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.
• Great involvement in creating salesforce Lightning Apps, Components, Controllers and Events.
• Altered existing Visualforce to adjust to salesforce new Lightning UI encounter.
• Customer centric with effective interpersonal, organizational and problem solving skills.

TECHNICAL SKILLS:

Salesforce CRM: Apex Language (Classes, Trigger, Batch, Schedule), SOQL & SOSL Language, Visual force Pages, Components, Sales, Service, Ant based Force.com Migration Tool, Workflow rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards

Force.com Tools: Developer Console, Force.com IDE, Force.com Explorer, Workbench, Data Loader

PROFESSIONAL EXPERIENCE:

Confidential, Harrisburg, PA

Salesforce Lightning Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Implementation of Apex Triggers , Apex Class for automation of the business process on Account , Contact , Opportunity and Custom Objects .
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• We look forward to continuing to work closely with Apttus, a Salesforce Platinum Partner, as we drive our mutual customers’ success
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Experience Lightning Component Framework Components and extensions that allow you to build reusable components, customize the Salesforce1 Mobile App, and build standalone apps.
• Aura open source technology that powers Lightning Components and Aura namespace contains all of the basic building blocks for defining components and applications.
• Implementation of Batch Classes , Scheduled Classes as part of the Business Requirement.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using StandardControllers, CustomControllers, ExtensionControllers& Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts &Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• According to the business user’s requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: SalesForce.com CRM Application Platform, Salesforce lightning, Sales cloud, Service Cloud, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Generated the quotation word document from Salesforce.com and using the feature of CPQ product.
• Customizing the Apttus product Configurator and quote application according to business needs
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Managed user accounts and security - including new user account creation, profile and role
• Management, sharing rules, and security controls.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com
• Objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Provide solutions to problems clients face
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes
• Resolved Salesforce.com usage problems.
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.

Environment: Salesforce.com platform, Service Cloud, Sales Cloud,Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Deerfield, IL

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes Extension Classes to support Visual Force pages’ development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, Email alerts, filed updates to implement business logic.
• Involved in design, coding, and maintenance phase.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Designed, and developed the Custom objects, validation rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Integrated external financial systems for synching data in Salesforce.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created Visual force mail templates and also automated Email Process to send installation instructions to new and existing customers.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Worked with admin team to create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Agile, Salesforce.com platform, Apex Language, S-Objects, SOQL, SOSL, Visual Force Pages, Data Loader, Custom Settings, CSS, Web Services API, Sales Cloud, Service Cloud, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Java Script, CSS, Test Classes, Test Scripts, DML Queries.

Confidential, Raleigh, NC

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation and updating focusing on Sales cloud and Service cloud .
• Integrated Steelbrick and salesforce integration for automating quoting, contracting and billing process.
• Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Worked on global, live communications company that creates community between brands and customers.
• Created PageLayouts to organize fields, custom links, related lists, and other components on record pages.
• Integrated external systems using SOAP API, REST API. Worked with call in and callouts API’s.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with SSO Setup and SAML 2.0 to integrate internal and third-party applications like LMS and Web applications. Experience in Salesforce Encryption and platform encryption.
• Implemented Case Assignment Rules to direct case to appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Worked on design the application data model and business process as a part of technical architect.
• Worked with integrating external systems using web services call outs.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Jenkins tool.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Developed dynamic and personalized email campaigns using Exact Target (AmpScript, HTML, CSS), prepared SQL queries for the Java-based platform.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Senior SAP BW/BI Consultant

Responsibilities:

• Worked on load monitoring on daily, weekly, and monthly data loads using process chains
• Involved in ticket handling and maintaining the work history for all the tickets until it was closed
• Participating in rectification of load failure errors such as master data loads and transaction loads
• Involved in the Post monitoring activities after all data loads have been finished
• Suggested the process improvements to stabilize the system by way of monitoring the loads proactively
• Analyzed the errors in the data loads and reported to the corresponding resolution groups
• Scheduled and automated data loads from R/3 to BW and optimized the load performance by adjusting the packet size, data selections and number of Info Packages
• Involved in data validation checking and maintained the Reconciliation’s to verify the data in SAP R/3 and SAP BW are same or not after the data loads
• Involved in code writing and enhancements for Start routine, Field routine, data source enhancements and Function modules
• Reconstruct data requests from PSA in Case of data load failure.

Environment: BW 7.0, CRM 5.0, ECC 6.0, WAD

Confidential

SAP BW Consultant

Responsibilities:

• Involved in the upgrade from BW 3.5 to BI 7.0 and tested the configuration of all objects in BI system.
• Created Transformations and Data Transfer Process(DTP) in BI 7.0 for Confidential and HR cubes
• Created Info Cubes, Info Sources, Transfer structures, Transfer rules, and Communication structures, Update Rules and Process Chains and Aggregates.
• Data Load Monitoring and fixing the load problems in Master Data and Transaction Data for Confidential, HR, Shipments, Inventory Management, Asset Accounting, Material Ledger, AR, AP, COPA, BPS, and APO Demand Planning(DP) and Supply Planning Network(SNP) and Product Costing and Service Orders and Notifications cubes.
• Extensively Used Process chains and all jobs are controlled by a UC4 scheduler.
• Data load problem resolution using Remedy trouble ticketing system.
• Performance tuning using Aggregates, Compression, Query tuning using RSRT, RSDDSTAT.
• Created Data Transfer Processes (DTP) and used in process chains.
• Enhancements to the existing Product Costing Cube.
• Crystal Enterprise folder maintenance using Management Console

Environment: SAP BW 3.5, /7.0 R/3 ECC5.0 (MM, SD, FI-CO), SEM 4.0, BEx Analyzer, WAD

Confidential

SAP BW Consultant

Responsibilities:

• Managed the Project team, assigned work and metrics reported to Client.
• Communicated Weekly status updates to client with the tasks analysis, scope and risks if any.
• Discussions with VP on SOW and scope of the project.
• Completed the feasibility study of the current business process functional specifications and identified the relevant areas for customizations.
• Involved in upgradation of BI from BW 3.1C to BW 3.5.
• Tested the System Configuration Settings for all Objects in BW 3.5 System
• Implementation of BW Confidential for UPI (Universal Pictures International, UK) with 0EC Confidential 1 DataSource.
• Regression Testing of Project Juice (PeopleSoft to SAP Migration) BW.
• Created InfoCubes, InfoSources, Multi-Providers, Transfer structures, Transfer rules, Communication structures, Update Rules.
• Implemented Deltas for Confidential and FI-SL by applying OSS Notes to R/3 4.6c which does not support Deltas.
• Scheduled and monitoring of data loads from R/3 during Quarter close activities for CCA, FI-GL and Confidential and SPL cubes.
• Extensively worked on Process Chains, created Daily Monitoring chains using RSPCM of Financial Data Loads for Confidential, CCA, FI-SL and FI-GL.
• Worked on Master Data Attributes and Hierarchies for Profit Center, Account, and Company Code data.
• Transported BW objects from Development to QA for testing using Lotus Notes MDM process and created Kintana CCP ticketing to move transports to BW Production (Change Management Process).
• Performed various tuning techniques (aggregates, statistics and Query Cache) to optimize the query performance.
• Developed flexible queries on MultiProviders using filters, navigational attributes, variables, calculated key figures, restricted key figures in BEx analyzer to facilitate data analysis in a drill down or summarized way to give detailed level of information.
• Created Views and Web Templates for Confidential Work Books by using WAD.

Environment: SAP BW 3.5/3.1C, BI 7.0, R/3 4.6C (FI-CO, SD, MM), SEM 4.0