PROFESSIONAL SUMMARY:

• 7+ years of IT experience with 5 years of experience in analysis, design, configuring and development of various CRM and web - based applications, which includes Salesforce.com platform, Sales Cloud, Service Cloud as an Administrator and Developer. Has gained experience with the designing of custom objects, custom fields, Relationships, buttons, record types, page layouts, role based page layouts, Snapshots, Reports and Dashboards.
• Extensive exposure to HTML, CSS, JavaScript, Visualforce, Apex Classes, Batch Apex jobs, Scheduled Apex jobs, Dynamic apex, Test classes, Controllers, Triggers & handler classes and various other components as per the client and application requirements.
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Salesforce with in-house legacy ERP systems using Apex Web services WSDL and outbound messaging. Good working knowledge in querying salesforce.com database using SOQL & SOSL with Force.com Explorer and handling Apex Governor Limits.
• Has Comprehensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML-5 & Visualforce Templates).
• Explored with Data import wizard, Data loader for data management in Force.com platform.
• Helped the QA team in various levels of testing such as Integration testing, System testing, Regression testing, Functional testing, and Quality Analysis.
• Produced and consumed Restful services, SOAP/WSDL web services for integrating with 3rd party applications. Has experience in Workflow Automation (Task, Email, and Field Updates) and Approvals.
• Worked on customization and configuration with Functional Specification Document (FSD).
• Equipped with excellent analytical, interpersonal and communication skills.

TECHNICAL SKILLSET

• Apex Web-Services
• Apex Classes
• Data Loader
• Triggers
• Reports
• Relational-Database- Model
• Custom Objects
• DML
• SOQL
• SOSL
• OOP
• Visualforce Pages SalesForce.com
• Force.com
• SDLC
• C++
• JavaScript
• JAVA Cert
• SOAP / REST
• Microsoft Access
• SQL
• HTML5
• UML / FSD
• Hardware A+
• Leader
• Microsoft
• Ubuntu/Server
• SCRUM/SPRINTS
• Critical Thinker
• Flexible
• Trainable
• Team Player
• Ambitious
• Customer Oriented
• Clearable

PROFESSIONAL EXPERIENCE:

SALESFORCE DEV/ADMIN

Confidential, ATLANTA, GA

• Actively participated in the analysis of business requirement gathering to help BSAs develop detailed functional requirements and create clear and complete functional specifications & requirements documents.
• Applied deep functional knowledge of Salesforce systems to customer needs and requirements and conduct analysis of system specifications to address business challenges
• Helped designed and implement integration strategy with other internal CRM and ERP systems
• Consolidated multiple instances of Salesforce as company merged with other companies
• Team Lead for group developers for the design, development, testing and deployment of Apex Classes, and Controller & Extension Classes
• Customized interactive and user-friendly Visualforce pages with JavaScript, CSS 3, HTML5, and Bootstrap 3 to greatly improve the overall design and functionality.
• Skillfully perform Salesforce application testing and evaluation on Sales and Service Clouds with Outbound Messages, Workflows and Approvals to ensure quality and consistency
• Intensively work on standard objects such as Leads, Accounts, Contacts and Contracts and created several Reports and Dashboards to track the performance and growth
• Integrate Salesforce’s geolocation with Google Maps to improve user experience
• Perform version control tasks with Git and maintained documentation on application code, application use and flow, and materials

SALESFORCE DEV/ADMIN

Confidential, NC

• Involved in functional requirements meetings with LOB user for analyzing requirements and providing technical solutions using salesforce.
• Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from sObjects.
• Experienced with Cast Iron for integration, and JSON for sending/receiving requests and responses from external system with the help of the Cast Iron.
• Developed apex REST web service classes for inbound call to salesforce from external applications using MuleESB as middleware.
• Written apex unit test classes for Trigger, Apex classes to meet 75% of code coverage to migrate to Production instances.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Customized Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Cases, Tasks and Events.
• Developed custom Objects, Fields, Dependent picklist values, validation rules, Page Layouts, and Tabs.
• Implemented service cloud, service console, automated cases using Email-to-Case, setting up auto-response, assignment, escalation rules on Case object and enabled communities in cases.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, Outbound message and Field updates.
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visualforce pages.
• Prepared data mapping documents and migrated data from Siebel to Salesforce using Data Loader, Cast Iron orchestration.
• Experience in preparing package.xml file for deploying applications from Sandbox to Production instances using Force.com migration script and Workbench.

SALESFORCE DEV/ADMIN

Confidential, FL

• Interacted with various business team members to gather the requirements and documented the requirements.
• Written Apex controller (custom, extension) classes, Triggers and Utility classes which are commonly used across multiple Apex classes.
• Implemented JQuery, CSS in visualforce pages for client side validations and rich UI.
• Implemented best practices, design patterns and coding standards in writing Apex classes and Visualforce pages.
• Implemented JavaScript remoting for invoking Apex class methods for visualforce pages to reduce view state.
• Developed Apex Batch, Scheduled classes by implementing Batchable, Schedulable interfaces to process large volumes of take.
• Implemented test driven methodology for unit testing for Apex classes and achieved 75% of code coverage for all Apex classes and triggers.
• Involved in Salesforce.com application declarative activities like creating Users, Roles, Profiles, Permission set, Sharing rules, Field-level security, Validation rules, Workflows, Record Types and Page Layouts.
• Implemented InboundEmailHandler interface for creation of records in Salesforce based on the Email received using Apex class.
• Developed customized Reports, Dashboards for the business users and Analytic snapshots for tracking historic information across various objects.
• Used Data Loader for migrating data from external system to salesforce and worked with ETL team automating migration of data and metedata, Field mapping between source and target systems.
• Deployed application components across sandbox and production instances using ant migration tool.

SALESFORCE DEV/ADMIN

Confidential, NJ

• Interacted with various business team members in JAD Sessions to finalize requirements and prepared TDD of the requirements.
• Worked on High level Design document and Solution Document in addition to Business Requirement Document.
• Customized page layouts, search layouts to organize fields, custom links and related lists for various objects.
• Worked on salesforce.com customizations using Apex controller, extension controller classes, Visualforce pages and apex trigger.
• Implemented best practices and coding standards when writing apex triggers, classes and SOQL queries.
• Written apex test classes for code coverage (minimum 75%) of apex trigger and apex classes in order to promote these components to production.
• Developed and scheduled apex batch classes and scheduled jobs using Batchable and Schedulable interfaces.
• Written salesforce SOQL, SOSL for querying the data and use results for data manipulation needs of the application.
• Migrated data from external sources and performed insert, delete, update, Upsert, export operations using data loader and data loader command line interface.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created/customized Roles, Profiles and assigning Permission sets to the users.
• Implemented Reports and Dashboards by leveraging out-of-box reporting capabilities.
• Created Auto assignments for Leads and Cases, Auto response, Escalation rules for Cases.
• Implemented Email-to-case functionality, auto creation of cases up on email sent to a specific email, manipulated the creation of cases.
• Used Salesforce Workbench for validating REST web services after development and used for deployments.
• Created the Configuration Workbook and Deployment Checklist for deployment automation.

HARDWARE/SOFTWARE TECHNICIAN

Confidential

• Responsible for collecting user stories and business requirements from clients.
• Responsible for building computer systems and installing custom written software.
• Software installations on windows machines on site as well as remotely using remote desktop capability.
• Transferring files via FTP with FileZilla. Responsible for delivery, installation, and of equipment to customers.
• Provided technical support of system, helped testing team with.
• Basic understanding of programming logic, MVC structure, and network knowledge.