PROFESSIONAL SUMMARY:

• Around 7+ years of experience as an IT professional, committed to maintain cutting edge on technical skills and up - to-date industry knowledge including 5+ years of experience as a Salesforce Developer and Consultant and 2+ years of experience as a Java Developer.
• Experience in Administration, SFDC Configuration, Implementation and Support of Sales force and SFDC instances.
• Experience in SFDC Development in implementing Apex classes, Triggers, Web services API, Visual Force, Force.com IDE, SOQL and SOSL.
• Strong understanding of Salesforce.com and its Development Life Cycle.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, AppExchange Package & Custom Application, Analytic Snapshots and Dashboards.
• Extensive work experience on designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards.
• Worked on Sales force CPQ launching and implementations. Developed functionality to create Quote on Amendment to the Contracts .
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud , Call center, Chatter & App-exchange applications.
• Migrated large volumes of external data on to Salesforce.com using Jitter bit and Apex Data Loader as part of data management functions.
• Created Custom Lightning Events and registered respective Listeners and handlers to work with functionality of client’s requirement.
• Experience in working with Force.com IDE, data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Experience in using Sales force Lightning Inspector to debug the lightning components
• Good working knowledge in querying Salesforce.com database using SOQL queries using Force.com Explorer & Workbench
• Performing User Acceptance testing(UAT) in the Sandbox before any new releases are made to the Live Production Environment of the organization
• Experience in bulk data migration and integration using Apex Data Loader.
• Experienced in Sales cloud, ETL Tools, Collaboration Cloud for all partner portal, customer portal.
• Managed various Developer Sandboxes, Developer Pro Sandboxes and a Full Copy Sandbox for various developments and testing needs across the organization.
• Experience with various Content and Version Control tools like CVS and Clear Case.
• Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Greatly skilled in SFDC Development using Apex, Visual force, JQuery, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Services, SOQL and SOSL.
• Strong understanding of OOPS concepts and Design Patterns such as Model View Controller (MVC), Data Transfer Object (DTO), Data Access Object (DAO).
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Used Salesforce Chatter to provide real time notifications.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow &Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Languages: APEX, Java, Python

RDBMS: ORACLE 8/9i/10g, MS SQL, PL/SQL

Operating Systems: Windows Server 98, 2000, 2008, 2012, Windows XP, Windows 7 &8.

Web Technologies: HTML, CSS, JavaScript, XML, WSDL and SOAP

PROFESSIONAL EXPERIENCE:

Confidential, MA

Sr. SalesforceAdmin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planningandimplementation.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Created new User AccountsandassignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict accessfrom users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates,time-dependent actionsand Outbound API Messages.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds .
• Maintained user accounts sharing rules user roles user profiles field level security content folder rights groups and list view rights.
• Created Custom Lightning Events and registered respective Listeners and handlers to work with functionality of client’s requirement
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Designed, and developedApexClasses,ControllerClasses,extensionsandApexTriggersfor various functional needs in the application.
• Automated the business processes using out-of-the-box tools and services of Lightning Experience.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its feature.
• Journey Builder is used for creating responsive automated multi-channel campaigns.
• Participated with registered user account, users are able to discuss, manage, create repositories, submit contributions to others repositories and review changes to code by using GitHuband Exact Target.
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Designed various WebPages inVisualForcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates inHTMLandVisualForce.
• Designed and developed Informatica Mapping for data load and data cleansing
• Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for extracting the data from the home grown applications by using the home grown web services.
• Experienced in creating style guides, best practices and setting UI standards for enterprise/consumer applications.
• UsedSOQL& SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDES.
• Help users withChatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Service Cloud, Lightning,Heroku,Visual Force (Pages, Component & Controllers), Apex Language, GitHub,Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion,.

Confidential, CT

Sr. SalesforceDeveloper /BA

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Independently performed development, testing, implementation and documentation.
• Worked on Service cloud on managing and resolving cases, Review Case History, Assign Tasks and create key metrics with customized reports and dashboards.
• Developed assignment rules while handling Cases to route the Queues to the right group and used escalation rules and list views.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Develop usable product that allows users to discover potential service partners using heroku .
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Involved in the administrative and operational support using Banner desktop base.
• Involved in the Lightning Components are the self-contained and reusable units of an app.
• Development using Lightning Components, Lightning design system
• Worked with Scheduler to schedule Informatica sessions on daily basis and to send an email after the completion of loading
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Implemented new enhancements including creation of Workflows, email alerts and email templates, and campaigns.
• Salesforce Uses library designed to control the interactions between the distributed services using GitHub and Exact Target.
• Customized Service Cloud Console by inserting Visual force pages in custom console components, highlight panel and interaction log.
• Worked upon the dashboard for the project which contained a variety of charts and drag gable components using jQuery UI Library.
• Understanding our organization's data model is essential to successful Journey Builder configuration .
• Experienced in integrations is handled by automated build and testing systems using Jenkins.
• Conducted Refresher training for the new end users on the salesforce.com application.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Assisted with data conversion activities and all levels of testing (functional, system, regression, and integration) as necessary.
• Experienced using Github easy to do online, but we can create and edit these elements.
• Experience in web technologies like HTML, CSSand JavaScript.
• Performed Data migration using Import wizard, Data Loader and scheduling timely data backup operations using Apex scheduler.
• Developed and maintain visual force, AppExchange, Force.com pages and integration to other third party solutions.
• Integrated Apex with External services by making callouts that used SOAP/REST .
• Responsible for maintaining the functional areas of data management, forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards and Reports .
• Experience documenting and analyzing processes, procedures, and/or policies. Ability to handle full workload and meet proposed deadlines.

Environment: Salesforce.com, Apex, Sandbox,Lightining,VisualForce(Pages, Component and controllers), Email Services Triggers, Workflow,GitHub, Import Wizard, Sharing Rules, Data loader, Validation rules, SOSL, SOQL, AppExchange, Report, dashboard, Force.com IDE, Java, HTML,SOAP/REST, Oracle, SQL Server, PL/SQL, S-Controls,SOSL,HTML, JQuery, CSS, Java Script,SQL,Service now Server 2012.

Confidential, Texas

Sr. Salesforce Developer

Responsibilities:

• Worked with the business group for requirement gathering throughout the planning and implementation. Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom Objects, Buttons, Tabs, validation rules on the objects, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Implemented Unified Modeling Language (UML) to prepare Use Case Diagrams, Sequence Diagrams and Activity Diagrams to help the Scrum team to easily implement the functionalities.
• Extended or build new apps with the Lightning App Builder and Lightning components.
• Developed a website for reporting public light faults on Salesforce using JavaScript, AngularJS, HTML, CSS, Twitter Bootstrap, Google Maps, Apex and Visual force.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data conversion consistency.
• Marketing cloud (Exact Target) - Implemented Marketing cloud connect, Email send to automatically send emails, track responses and synchronize with Sales and service cloud data.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created various Reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize Salesforce.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Implemented the time-boxes and resolved the impediments faced by the scrum team.
• Wrote the user stories &tracked team velocity using Sprint burn down chart and Product burn down chart.
• Assisted Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: SaleForce.com platform, Jenkins, Eclipse IDE, GitHub, Rocket Track tool (for Bug Reporting) and RLINK.

Confidential, IL

Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports. Maintained language settings and advanced currency management.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards .
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Conducted training on all Salesforce related systems to sales and marketing teams.
• Customized tabs for different business user’s groups and business centers. Created workflow rules and defined related tasks, email alerts, and field updates. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages .
• Configured template reports for all company departments.
• Designed, and developed Apex Classes, ControllerClasses, extensions and ApexTriggers for various functional needs in the application.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers),APEX, Data Loader, HTML, AppExchange, Workflow & Approvals, Reports, Triggers, Custom Objects, Import Wizard, Sharing Rules, Custom Tabs, Email Services, Security Controls, Sandbox.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various Salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages .
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Worked on generative data models using agile data conversions .
• Use the S-Control to pass data values using merge fields
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Used Chatter Customer Groups to share information with customers, respond to questions and move through deal terms.
• Used Chatter teams/Private Groups to share our project files and information with co-workers.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE,Subversion, Web services.

Confidential

Java Developer

Responsibilities:

• Involved in designing and implementation of application flow.
• Involved in Developing UI screens in Administrator module.
• Developed Servlets and JSP pages for displaying both dynamic and static pages using HTML and CSS.
• Developed Action and Form Bean classes to retrieve data and process server side validations.
• Used JavaScript for performing client side validations.
• Created JDBC stored procedures, triggers, queries and PL/SQL statements to interact with the database.
• Involved in implementing Internationalization for supporting different country languages using Unicode formats .
• Involved in Code Reviews to make sure best coding standards and java best practices are used before placing the code in version control.
• Developed and Consumes Enterprise Web Services (SOAP and Restful). Generated client using Jersey and Axis Frameworks using Eclipse.
• Responsible for building a single-page application using the AngularJS development framework.
• Used Spring Boot which is faster in building Micro services and developed spring based applications with very less configuration.
• Validation is performed using StrutsValidator. Created JSP pages using standard JSTL tags, Struts tags and custom tags.
• Worked with EJB in the server-side to encapsulate the business logic of the application.
• Imported data from XML files and flat files to standard formats and published into JMS queue using JBoss.
• Used JIRA for bug tracking, and automated build process by writing Maven build scripts.

Environment: Java 1.4, Servlets, JSP, Struts, EJB, Design patterns, HTML, java script, Eclipse IDE, Ant, Clear Case and Web sphere application server.