SUMMARY:

• 7 + years of working Experience in different roles of a Software Development Life Cycle including Programmer, Admin, Analyst and consultant.
• Six years of Salesforce Development and admin experience using Sales cloud, Marketing cloud, Service cloud, Communities and Force.com Platform and SaaS and well as PaaS.
• Strong experience in development and customizations of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Page Layouts, Workflows, Approval Process, Sharing Rules, Custom Buttons & links and strong experience in making some CRM reports.
• Strong hands on writing WSDL, SOAP (web services) that supports the Big Machine BMI/SFDC integration. (BMI Integration on salesforce.com)
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated ale r ts, field updates, and Email generation according to application requirements.
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON.
• Good understanding of salesforce Governor limits and experience in overcoming limitations in Apex classes, Triggers, SOQL and Batch classes.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Sound experience in integration of Salesforce.com applications with external systems using - SOAP and REST Web Services.
• Expertise in Force.com, Visual-force and Apex.
• Developed various customized solutions like retail portal, Customer Portal, Inventory Management system, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visual-force and Apex.
• Expertise in developing SOAP and REST apex web services classes and tested using tools like SOAP UI and Workbench.
• Expertise in Agile and Scrum.
• Good Experience in Salesforce Ligtning in updating and creating tasks and meeting, Log calls and for send Emails.
• Experience in salesforce security setup using Profiles, Permission Sets, OWD, Role Hierarchy and Sharing Rules.
• Sound experience in creating Custom Apps, Custom Objects, Custom Fields, Applying Sharing Rules, Page Layouts, Search Layouts, Related List and defining Field Dependencies, Custom buttons.
• Prepared unit test cases using apex test classes and to fulfil the 75% of test cases for the development in Salesforce.
• Good Understanding On Contract Life Cycle Management and as well as Apttus CPQ where it helps you to configure the price and quote deals.
• Experience in import/export of data using Data loader, Informatica cloud connector from legacy CRM database into salesforce.com.
• Strong experience in generating Reports, Dashboards and analytical snapshots for the management.
• Experience in deployment from Sandbox to Production using deployment tools like Force.com IDE, Force.com migration tool and Change Sets.
• Strong work experience in user interface Designing, System Testing, Performance tuning, Go-live support and Post-production support.
• Strong scripting experience in writing build scripts using Apache Ant and Maven.
• Sound knowledge in version control systems like CVS, Subversion, VSS and Git.
• Experience with RDBMS implementation and development using Oracle PL/SQL, SQL Server and MySQL.
• Good understanding and knowledge of preparing System Design using UML methodology with Rational Rose. Preparation of class and sequence diagrams using Rational Rose.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, Apex Data Loader, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services & Testing, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Platform.

ETL Tools: InformaticaPoweCenterv 8.6.1/8.1.1/7.1.3/6.2/5.1 (RepositoryManager, PowerCenterDesgner including - Source Analyzer, Target Designer, Transformation developer, Mapplet Designer, Mapping Designer), Workflow Manager, Workflow Designer and Workflow Monitor

Databases: Oracle 11g/10g/9i/8i, DB2, VSAM, IMS DB, MS SQL Server, MS Access

Programming Languages: Apex, Java, JavaScript, HTML, Bootstrap, Jquery, XML, BMI, SSIS, ETL, XHTML/DHTML PL/SQL, SQL, COBOL, PL/1, JCL

Integration Tools: Knowledge Tools, Apptus CPQ and CLM, App Exchange Tools, Informatica Cloud, Marketo.

Methodologies: ER Modeling, Multi Dimensional Modeling, Ralph Kimball, Data Warehouse Life Cycle

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

Sr. Salesforce.com Developer/ Administrator

Responsibilities:

• Worked with end users and business analysts for requirements gathering, analysis and provided design inputs.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects and Custom Objects.
• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
• Expertise in Jenkins and hands on experience in Salesforce1 platform.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Expertise in delivering, fostering the business analysis through the CRM reports.
• Designed various tasks such as navigation wizard at the frontend using JQuery.
• Used JavaScript for implementing pages with enhanced and responsive user interfaces.
• Good experience in performing callouts Salesforce to Java code which has been used.
• Good Experience in creating dashboards using lightning dashboards editor
• Strong experience in implementing Salesforce.com MVC in the application customizations for separating Data persistence, UI and business logic.
• Good experience In Salesforce Lightning in order to develop lightning components. Expertise in developing
• Expertise in developing SOAP and Java REST apex web services classes and tested using tools like SOAP UI and Workbench.
• Worked on the JQuery, JavaScript Library that simplifies HTML document traversing, and event handling
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Used JavaScript for calling XmlHttp request methods to work with the data managed by the remote web server.
• Good Understanding on CPQ integration tool using to configure the prices.
• Good experience on updating opportunity stage using Salesforce Lightning.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Developed rich UI using HTML5, CSS, JavaScript and Ajax based on the forms provided by the business and
• Performed apex callout using Web Service to external applications from salesforce using Http Request and Http classes.
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications for v consuming.
• Hands on experience on CLM which is used to deal with contract related accounts and for easy approvals And easily create dashboards and reports.
• Good Hands on experience in combining custom and standard components with help of Salesforce Lightning.
• Performed salesforce.com configuration activities Creating Users, Roles, Profiles, Permission Set, Public Groups and Queues.
• Implemented Workflow rules, Approval process and its associated actions like Creating Task, Email Alert and Field updates.
• Hand on experience with CPQ which it is a multi-channel tool used to help the company to configure the price and quotes deals accurately, quicly and easily.
• Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.
• Good understanding on Agile scrum Methodologies.
• Created record types and assigned Page Layouts based on the profile to the record type.
• Enabled SAML based Single Sign-On in the Production and Sandbox for authentication.
• Developed Reports and Dashboards for various business users on Opportunity, Cases and Accounts.
• Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipse and Force.com Migration tool.
• Worked on High Level Design document and Solution Document in addition to Business Requirement Document.

Environment:: Salesforce.com, Service cloud, Apex, Visualforce, Controllers, Workflows, Approval Process, Web Services, SOAP, REST, Reports, Dashboards, Data Loader, JavaScript, HTML, AJAX, CSS, Force.com IDE, Git, Windows XP, windows 7.

Charter

Confidential, St. Louis, MO

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Built Visualforce pages with JavaScript Remote objects.
• Hand on experience with Apttus CLM for easy approvals and manage all contracted related information and documentation and as well as in CPQ (configure price and quote) software to manage all the prices.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Expertise in Jenkins and good Understanding on agile scrum methodologies.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Hand On experience UI development with JavaScript.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Analyzed and imported thousands of account and contact records using Data Loader.
• Good Knowledge on Apttus CPQ software which is used to manage all company prices.
• Used JQuery to connect with html elements in the browser via the document object model.
• Worked with Salesforce premier support to short out technical challenges and governor limits
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used field level security along with page layouts to manage access to certain fields.
• Created custom Reports based on business need and associated them to Dashboard.
• Modified the existing Salesforce data by removing duplicate account records using Demand tools.
• Working with web services API.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Generated various reports and dashboards for the Sales Executives and Sales Managers.

Environment:: Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Sales force, Sandbox.

Confidential, Twinsburg, OH

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Designed various tasks such as navigation wizard at the frontend using JQuery.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Project management activities such as PMR reviews, Status Reports, and day to day management activities.
• Performed Unit, Integration and Regression Testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE, Windows XP

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Worked with Business Users and Business analysts for requirements gathering, analyzing the requirements.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Developed Custom Web Services in Salesforce and published for External applications
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Developed UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Worked with Visualforce Controllers (Standard, Standard List, Custom and Extension)
• Integrated salesforce and Siebel using cast iron and informatica connector tool
• Created salesforce communities for customers and partners.
• Prepared data mapping document to map source and target system fields.
• Worked with Informatica ETL team for creating Data mapping for source and target (salesforce) systems.
• Developed reports and dashboards in the communities
• Experience in Data cleansing by writing apex classes and identifying in ms-excel.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments.

Environment:: Salesforce.com, Apex, Visualforce, Forec.com IDE, Workflows, Dataloader, JavaScript, HTML, AJAX, Force.com IDE, ETL, Demand tool, Java, J2EE, Webservices, Oracle, Windows 2002.

Confidential

Software Developer

Responsibilities:

• Responsible for developing Use Case, Class diagrams and Sequence diagrams for the modules using UML and Rational Rose.
• Redesigned the web applications by replacing the Custom MVC framework with the Spring MVC module.
• Used spring framework for dependency injection with the help of Configuration files.
• Designed the Front-end Screens using JSP, Servlets, HTML and JavaScript.
• Implemented Ajax in web pages to make Asynchronous request to the server.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Involved in coding DAO layer using Hibernate to access the Oracle database.
• Implemented Web service calls using JAX-WS and SOAP that provide Global information support such as Customer and Account management.
• Tested Web Services using SOAPUI tool as a part of unit-testing.
• Used JMS for Asynchronous communication between the applications.
• Developed various test cases and performance unit testing using JUnit.
• Developed Ant build scripts, created WAR files and deployed in JBoss application server.

Environment: Spring 2.0, JSP 2.0, Servlets 2.4, JDK1.5, Oracle9i, AJAX, Java Script, Hibernate, JBoss, Log4j, ANT, HTML, XML, CSS, CVS, JUnit, Eclipse, SOAP, WSDL, Web Services, SQL, PL/SQL, JMS, Eclipse, Windows XP.