PROFESSIONAL SUMMARY:

• Around 8 Years of experience in IT with over 5+ years of experience in Salesforce.com CRM Platform as a Developer / Administrator including analysis, modeling, design, coding, testing and implementation on various business domains like Insurance, Healthcare, Media and Retail and 2+ years of experience as Java Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.
• Salesforce Certified Platform Developer I, Certified Salesforce Administrator, Certified Platform App Builder and Certified Salesforce Advance Administrator.
• Strong knowledge of sales, service, marketing and support automation.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Hands on experience in implementing Validation Rules, Field Dependencies, Assignment Rules, Work Flows, Process Builder and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experience in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience on Sales Cloud, Service Cloud, Marketing Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Extensive experience using Salesforce.com's Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
• Experience on Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Excellent skills in creating/troubleshooting/modifying APEX code, and Visualforce pages.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Exposure on Salesforce Lightning UI, Applications, Components with Event driven applications.
• Experience in working with SOQL, SOSL, CSS, and Force.com Web Services.
• Experience on Single Sign On, Delegated Authentication and SAML.
• Good Knowledge on Force.com Platform Encryption Architecture and Process flow.
• Hands on experience in Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Good Experience in DevOps tools and worked on Deployments to CI Sandbox, QA Sandbox and UAT Sandbox.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Hands on experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services.
• Experienced in Data Loading & Extraction using Salesforce.com Import Wizards, Force.com Data Loader
• Expertize in Agile and Scrum methodologies and waterfall model.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End - to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Lightning,Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Custom Objects.

Salesforce Tools: Force.com Explorer, Force.com Data Loader.IO, Force.com Excel Connector, ANT tool kit, Work bench, Eclipse IDE, Force.com Platform (Sandbox, and Production) and Sand box testing

Web Design Tools: SQL Query Analyzer, Dreamweaver, Tortoise SVN, Jenkins, GitHub, Visio 5.0,ANT

Languages: Apex, Ajax, Java, Java Script, UML, HTML, XML, XHTML, DHTML, SQL, HTML5, JavaScript, CSS3.

ETL Tools: Apex Data Loader, Informatica, Force.com workbench

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux,Unix.

Packages: ECC, MS-Office, Project, SharePoint, VISIO, Excel, Access.

PROFESSIONAL EXPERIENCE:

Confidential - Houston, TX

Sr. Salesforce Developer/Administrator

Responsibilities:

• Performing a leadership role in the area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Understanding Integration scenarios, design to develop Apex/Visual force according to the business requirements.
• Gathered user and functional system requirements and Working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Tracked the status of requirements throughout the project lifecycle, and redefining them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Facilitated data imports/exports, data cleansing, data categorization and data integrity projects.
• Experience in data conversion of 30M records from Legacy CRM system to Salesforce across 10 objects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Implemented Encryption of data for some custom fields for Retail pricing of quotes on salesforce platform.
• Hands on experience in salesforce lightning features and worked on GitHub for code versioning.
• Experience in using Jenkins to support Continuous Integration and Continuous Deployment to various Sandboxes.
• Experience in implementing SOAP and REST web service on force.com platform for inbound and outbound calls.
• Experience in working with agile software development lifecycle.
• Experience in implementing Salesforce Big Objects for DATA Archiving.
• Involved in Deployment and preparing End User Manuals, Help document and Training Users.
• Used Jitter bit data loader for integration with other systems for importing and exporting flat files thru FTP Servers
• Developed salesforce1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Created Approval Process, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Extensive experience on Salesforce App Exchange products like Conga Composer and Action grid
• Automated Contract template creation with Conga Composer and assisted users with Action grid screens.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Batch classes to perform batch jobs.
• Extensive experience in Change Management and Release Management processes on Salesforce Platform, Managed many sandbox environments.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Resolved the cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Jitter Bit Data loader, Jenkins, GitHub, ANT, Communities, Reports, Service Cloud, Email Services, HTML, Java Script, Java, CSS, Angular.JS, Web Services, SOAP, REST, BULK, WSDL, Salesforce1, Sandbox, Eclipse IDE Plug-in, SQL Server.

Confidential - Columbus, Ohio

Sr. Salesforce Consultant

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experience in building mobile applications using salesforce1 Lightning Components, Controllers, Handlers and Events.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created custom event handlers using JavaScript and JQuery. Utilized JQuery plugins such as Date picker, Accordion, Tabs, Slider and Dialog.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on Single Sign-on SSO to integrate internal enterprise application with Salesforce using SAML configuration settings in SFDC, using identity provider Intel expressway cloud 360 along with LDAP server settings.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Expertize in deploying customizations using DevOps tools like Jenkins, ANT, and code versioning GitHub.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Experience in writing SOAP, REST web services.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Classic Encryption, Platform Encryption, Encryption of data at rest, Service Cloud, Email Services, HTML, Java Script, Java, SOAP, REST, Web Services, WSDL,HIPPA requirements, Sandbox, Eclipse IDE Plug-in, GitHub, Jenkins, ANT.

Confidential - Jackson Ville, FL

Sr. Salesforce Developer/Administrator

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Continuous Integration with Jenkins for Development and QA Releases.
• Preparing Release Plan, Deployment and Roll-back plans and communicate across the cross functional teams.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Worked on fast paced Agile team and Worked on Ant scripts for both Migration including mapping files and deployment activities
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI, Eclipse, ANT, SVN, Oracle, SOQL, SQL SharePoint.

Confidential - Seattle, WA

Salesforce .com Consultant

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Eclipse Force.com IDE Plug-in.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Approval Process, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team and support end users
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, MySQL, Reports, Workflow & Approvals, Web Services, Sandbox, Eclipse IDE.

Confidential - Austin, TX

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Developed VisualForce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Knowledge on Integration of Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Worked with struts front-end utilizing the struts tiles framework and the struts validation framework to implement the GUI Interface.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Bean s.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Solely responsible for writing the automation tool in java for manipulating the dates.
• Worked with Cascading Style Sheets (CSS).
• Involved in writing Unit test scripts to check the functionality of the middle tier and aid in debugging phases.
• Worked on XML conversions and validations.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.