SUMMARY:

An accomplished Information Technology professional with over 12 years of comprehensive experience in a multi - site, multi-host, networked environment. Highly knowledgeable in all IT areas as well as business principles and processes in CRM domain. An understanding, detail-oriented, balanced, organized, self-motivated individual who has an excellent sense of teamwork to get results by instilling commitment, trust, fairness, and loyalty. Proficient in CRM technologies like Salesforce and Siebel with more than 8 years of experience in Siebel and 4 years of experience in Salesforce.

TECHNICAL SKILLS:

Salesforce: Apex, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), Apex Scheduler, Batch Apex, Apex Web Services, S-Controls, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Lightening Component

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com, Platform (Sandbox and Production), APEX API, AppExchange Package, AJAX Toolkit

Salesforce Modules: Sales Cloud, Service Cloud, Marketing Cloud

Siebel: Siebel 6.3/7.X/8.X (Configuration, eScript, Workflows, EAI)

Languages: Apex, eScript, Java, JQuery, Visualforce, XML, C++, HTML, Java script, PL SQL

Oracle Fusion: Fusion CRM

RDBMS: Oracle 8/9i/10g/11i/12c, DB2, SQL Server, Sybase

Reporting Tools: Oracle BIP

Operating Systems: Windows 9X/NT/2000/7, xUNIX

Methodology: Waterfall, Agile/Scrum Methodology

PROFESSIONAL EXPERIENCE:

Confidential,NY

Sr. Salesforce Developer

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Working in Service Cloud.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.
• Worked on various Salesforce.com standard objects like Cases, Inquiries, Accounts, Contacts, Departments, Courts, Addresses, Reports and Dashboards.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created Custom Profiles, Public Groups, Roles, Record Types, Page Layouts to distribute user rights and security.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Implemented Web Service API for integrating with Portal for creating Inquiries
• Developed Unit test class for Apex class and worked for improving code coverage.
• Excellent work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.

Environment: Salesforce.com, Apex, Visualforce, triggers, testmethod, workflow, validation rules, HTML, AppExchange, report, dashboard, Force.com IDE, JavaScript, XML, Oracle

Confidential,NY

Salesforce Dev Advisor

• Customized Accounts, Contacts, Cases, Activities and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Profile based permissions on fields and objects are enforced.
• Load/Manage the data using Apex Data Loader.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags, and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Apex, Visualforce, triggers, testmethod, workflow, validation rules, HTML, AppExchange, report, dashboard, Force.com IDE, JavaScript, XML, Oracle, SQL Server, PL/SQL

Confidential

Systems Analyst

• Interacted with the Work.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for Work.com CRM implementation.
• Involved in Work.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Configured and customized standard & custom objects, master-detail & look-up relationships, picklists, field dependencies, Formula fields, roll-up summary fields, validation rules, page layouts, record types, search layouts.
• Participated in architecture & analysis of Service cloud implementation for J&J consumer products sales application, and provided expertise on data model, data migration, assignment rules, auto-response rules, Service Process, design & implementation best practices.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags, and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Salesforce.com, Apex, Visualforce, triggers, testmethod, workflow, validation rules, HTML, AppExchange, report, dashboard, Force.com IDE, JavaScript, XML, Oracle, SQL Server, PL/SQL

Confidential

Salesforce Consultant

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Cases and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages, data schemas, SOQL queries and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports, Report types and Dashboards using salesforce.com
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Created and used HTML and Visualforce Email templates.
• Used the sandbox for testing and migrated the code to the deployment instance after testing utilizing both Behavior Driven Development ((BDD) and Test-Driven Development (TDD) test cases.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Workflow and Approvals, Reports, Custom Objects, Tabs, SOQL, SOSL, HTML, JavaScript, Email templates, Sandbox, REST API, SOAP, Metadata, Bulk transactions

Confidential

Salesforce Admin

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Cases and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages, data schemas, SOQL queries and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports, Report types and Dashboards using salesforce.com
• Developed and deployed workflows and approval processes for opportunities and products / assets management.

Confidential

Senior Consultant

• Worked as Integration Team Lead.
• Designed the Integration Technical Design documents.
• Developed the complex interface using VBC and Outbound Web Service.
• Worked with Middle ware and third-party systems for co-ordination between DEV teams.
• Worked with Middleware, Siebel Admin, Third Party Systems and Oracle Team in resolving complex issues.
• Worked with Middleware, Siebel Admin, Third Party systems in setting up the environments and enabling them to integrate before corresponding testing team takes over it.
• Created Siebel Inbound Web Services
• Created Siebel Outbound Web Services
• Created custom business services for integrating with Mainframe system by sending the static files in specific formats
• Used Mutual SSL Authentication for Siebel Inbound and Outbound Web Services.
• Worked with Middleware and Certification teams while establishing the Mutual SSL Authentication
• Created the Disaster Recovery Path for the servers and used SSL Authentication.
• Created Detailed Error Handling Mechanism.
• Created a Screen view and Applets for showing the Error Handling data.
• Provided options for switching on and off the logging for all the interfaces in the system
• Created workflows and jobs for maintaining the Error Log table data.
• Worked with EIM and Config team for understanding the overall application and provided the complete solution.

Environment: Siebel 8.1.1.5, DB2 UDB, UNIX, Siebel eScript, Workflows, Siebel Outbound Web Services, MQ Series Queue Management, Integration Objects, Custom Business Service, EAI Data Mapper, VBC, etc.

Confidential

Package Solution Consultant

• Worked as part of Support Team.
• Handled Siebel Integration issues
• Handled BIP Reports issues across the application.
• Worked on Configuration issues when other issues are less in other areas like BIP and Integration.
• Also involved in BIP Reports Development for the DEV Team.
• Supported the many Releases by working for the DEV Team.
• Worked on and supported Siebel smart script functionality
• Worked on Siebel Integration objects
• Worked on SAP IDOCs.
• Worked on Workflows and Business Services

Environment: Siebel 8.0.1, Oracle DBMS, Windows, Siebel eScript, Workflows, SAP Adapters, SAP iDOCs, Integration Objects, EAI Data Mapper, Custom Business Service, BIP Reports, etc.

Confidential

Siebel Integration Lead

• Worked as Senior Integration Consultant.
• Created the Technical Design Documents for Interface Objects.
• Involved in building the Interface Objects.
• Involved in Design and Code review of the team’s objects.
• Involved in Unit testing of the objects
• Visited Customer place (Boulder, US) for technical discussions.
• Delivered the Objects as per the Offshore Quality practices in time.
• Used Inbound & Outbound Web services, JMS Queues, FTP as part of Integration Technologies.
• Middleware used: Oracle Fusion.

Environment: Siebel 8.0.1, Oracle DBMS, Windows, Siebel eScript, Workflows, Siebel Inbound Web Services, Siebel Outbound Web Services, ASIs, Integration Objects, EAI Data Mapper, Custom Business Service, Oracle Fusion Middleware, etc.

Confidential

IT Developer / Engineer II B

• Worked as Integration Resource.
• Involved in preparing the Technical Design for NRT Interface.
• Involved in development and testing of Interfaces.
• Coordinated with multiple technical and functional teams as a senior member of the team.
• Designed and developed Generic Logging Workflow for all RT NRT Interfaces. Worked with Java team to re-engineer the existing process and make new one for generic logging.
• Worked on Organizing all the Interface related Information and documentation at one place. Filled up the gaps in Documents available historically and made them easy to be used by any team at any time.
• Used Siebel EAI Concepts like Workflows, Integration Objects, Business Services, and Siebel Web Services.
• Used the Integration technologies such as, Inbound & Outbound Web Services, HTTP Transport.
• Middleware used: HPSB (Specific for the client).

Environment: Siebel 7.5.3, Siebel 8.0, Oracle 10g, Windows, Siebel eScript, Workflows, Siebel Inbound Web Services, Siebel Outbound Web Services, HTTP Transportation, Integration Objects, EAI Data Mapper, Custom Business Service, Java Object Interfaces, etc.

Confidential

Software Consultant

• Worked as Configuration Resource in Development Team.
• Configured of Siebel Objects and involved in functional testing.
• Created and Modified views and applets
• Used Siebel eScript and JavaScript for specific requirements.
• Used Siebel Smart Script and built multi-screen flow.
• Worked as Configuration Resource in Production Support Team.
• Involved in problem finding and resolution for Production Issues.
• Handled Configuration and Assignment Manager related issues.
• Wrote VB Code for uploading the Assignment criteria for Assignment Manager.
• Extensively used SQL queries for debugging production issues related to Configuration and Assignment manager issues.
• Responsible for Assignment Manager and one of the Configuration Module.

Environment: Siebel 7.7, Oracle 9i, Windows, Siebel eScript, Browser Scripts, Assignment Manager, etc.