PROFESSIONAL SUMMARY:

• Over 8+ years of professional experience as a Software Consultant, with nearly 5 years of experience on Salesforce CRM platform as System Analyst/ Admin working with Sales & Service Could.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts & Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Snapshots, Dashboards, and Email generation according to application requirements.
• 4+ years of Business Analyst experience.
• Strong experience in creating executive dashboard to display Open, closed leads in Salesforce.com.
• Experience in Code Deployments from Sandbox to another Environment by Eclipse IDE and Change Set.
• Good Experience in developing Custom Page Layouts, work flows, and Approval processes.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• In - depth understanding of the capabilities and constraints of the SFDC CRM application.
• Experience in installing Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Proficient in data migration and integration using tools like Cast-iron, Informatica on Demand, Data Loader, and Force.com migration Tool.
• Expert in migrating data from various systems into Sales force CRM using Excel connector and Data Loader.
• Experience in SFDC Integration using Web Services and Apex Programming, Service Cloud, and Sales cloud functionalities.
• Experienced in using Force.com Eclipse IDE plug in to develop Apex classes and Triggers.
• Experienced with Apex Test Class for SFDC Testing.
• Extensive experience in design and development of applications using C#(.NET Framework), ASP.NET 3.5/3.0/2.0, HTML, XML, Web Services, Java Script.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involvement of full life-cycle implementation of Sales force CRM for Educational and commercial organizations including Sales Cloud, Service Cloud, Community Cloud.
• Data Management and Analysis: data mapping, data sourcing, database tables analysis, SOQL, SOSL
• Participated in Weekly Change control meetings and performed application and global impact analysis.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C#, C++, and web technologies like HTML.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Sales cloud, Service cloud, Dashboards, Force.com IDE, Eclipse, CPQ, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots.

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

PROGRAMMING LANGUAGES: Java, Apex, C, C++

WEB TECHNOLOGIES: HTML, CSS, AJAX, XML, JavaScript

OPERATING SYSTEMS: MS Windows, Linux

DATABASES: MS SQL Server, DB2

METHODOLOGIES: Agile, Scrum, SDLC, RUP.

OTHER TOOLS: Toad, Informatica, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus

PROFESSIONAL EXPERIENCE:

Confidential, IL

Salesforce Developer

Responsibilities:

• Gathered business process requirements and utilize Salesforce functionality to automate and achieve those objectives.
• Involved in Salesforce.com Application Setup activities and Customized Apps to match the functional needs of the organization.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Updated and Modified Company and Sales Users Dashboard according to the requirements to analyze the growth of Sales .
• Developed Comparison Dashboards for Sales Users to Compare Previous Fiscal year and Current Fiscal year sales graph.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Decluttered Reports,Notes and Attachments which are older and not being used anymore.
• Scheduled Reports which are useful for Sales and Marketing teams.
• Worked extensively in customization of Service Cloud Console by embedding Visual force pages in custom console components, highlight panel and interaction log.
• Managed Security Controls,Profiles and Permission Sets of Users.
• Worked real-time troubleshooting on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces .
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.

Environment: Salesforce.com, Force.com Sandbox, Import Wizard, Sales cloud, Service cloud, Sharing Rules, Workflows,CPQ, Email Updates.

Confidential, Bloomington, IL

Salesforce Consultant

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Worked on various AppExchange products according to the needs of the organization.
• Worked real-time troubleshooting on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces .
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Worked across various SFDC implementations and integrations covering Sales Cloud, Service Cloud, Call center, Community cloud and Chatter .
• Used SOSL query to search all objects including custom objects.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
• Developed Custom Validations to override the Salesforce default validation rules.
• Complete bulk imports of data using Apex DataLoader.
• Create support guides and conduct training for new and current Users on how to use the system in accordance with established business practices.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Responsible for maintaining different sandboxes (Environments) like Development, QA, and Production Sandboxes.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com, Force.com Sandbox, Import Wizard, Sales cloud, Service cloud, Sharing Rules, Workflows, CPQ,Email Updates.

Confidential, Jersey City, NJ

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report & list view development, process flows and documentation.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Analyzed and imported thousands of account and contact records using Data Loader.
• Created validation rules for data quality.
• Worked with Salesforce premier support to short out technical challenges and governor limits
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used field level security along with page layouts to manage access to certain fields.
• Created custom Reports based on business need and associated them to Dashboard.
• Modified the existing salesforce data by removing duplicate account records using Demand tools.
• Working with web services API.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates
• Generated various reports and dashboards for the Sales Executives and Sales Managers.

Environment: Salesforce.com, Force.com Sandbox, Import Wizard, Sharing Rules, Workflows, Email Updates.

Confidential, Dublin, CA

Salesforce Analyst

Responsibilities:

• Performed the roles of Salesforce Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Custom objects, custom fields, page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Snapshots, Dashboards, and Email generation according to application requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Assisted in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality.
• Worked with Enterprise Version to support and set up work flow.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Developed various Custom Objects, Tabs and Components.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Windows XP.

Confidential, Oak Brook, IL

Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Expert in managing objects, users, privileges, and roles.
• Proficient in Installation, Configuration, Upgrades, Migrations, Administration and Patching of Oracle Databases and Oracle Grid control.
• Hands on experience using the Oracle Enterprise Manager (OEM) for database monitoring and maintenance.
• Performed all aspects of database administration on SQL Server. These include data modeling, backups and recovery.
• Experienced in using Oracle server utilities like Data pump, Export, Import, and SQL*Loader
• Result oriented, self-motivated, Team player, with ability to work independently accepting new challenges

Environment: Salesforce.com Platform, Data Loader, Linux, Oracle 10g/11g,Rac,OEM,Grid Control, SandBox data loader, Workflow and Approvals, Windows XP.

Confidential

Java Web Developer

Responsibilities:

• Created Mock-up designs and developed various functionalities with Java Script and jQuery.
• Worked with the team of architects to gather requirements and enhance the application functionality and add new features.
• Extensively used Ajax calls to send parameters and fetch data based on the user-triggered events.
• Manipulated data to both send and fetch data from the server through GET and POST requests.
• Used Struts Framework to implement J2EE design patterns (MVC). Developed, Tested and Debugged the Java, JSP and EJB components using Eclipse RCP.
• Used CSS, HTML to make effective and cross-browser compatible front-end pages with attractive and easy to use functionalities.
• Fixed bugs in the production and carried out Unit Testing for the developed functionalities.
• As part of testing, prepared effective Test Scripts for each of the developed functionality.

Environment: HTML, CSS, JavaScript, jQuery, Java, JSON, AJAX, Windows.

Confidential

Java Developer

Responsibilities:

• Involved in the requirement analysis, design, and development as well as in the testing of this product.
• Designed and developed JSP pages using Jakarta Struts
• Implementing Struts MVC concepts.
• Implemented Spring IOC concept in integration with struts web framework.
• Used struts-config.xml file for defining Mapping Definitions and Action Forward Definitions.
• Configured tiles-defs.xml file to configure the presentation views.
• Developed Action classes for the system.
• Involved in code review, deployment, test cases at all levels of testing.
• Fixing bugs during the System testing, production deployment and Support.
• Resolving issues, defects reported.
• Maintenance and Production Support.

Environment: JDK, Struts, spring, XML, JSP, JSF, WebServices, Hibernate, Java Script, VSS, XSLT, CSS, Eclipse, WebSphere Application Server, Oracle, JUNIT, Unix.