SUMMARY:

• Around 5 years of experience in Salesforce.com CRM using VisualForce, Apex as a Developer and Administrator.
• Extensive experience in developing Apex classes, Triggers, Visualforce pages, Workflows, Integration, Data loader.
• Experience in use of standard and custom Controllers of Visualforce in development of custom Salesforce pages as required.
• Experience in creating various custom objects, custom fields, page layouts, custom tabs, custom reports as required.
• Experience in administrative tasks like creating profiles, users, page layouts, security and sharing rules at Object/Field/Record Levels, Roles hierarchy and Permission sets.
• Expert in creating look - up relationships, Junction objects and custom relationships and field dependencies.
• Experience in custom integration of workflows and approval process, tasks, events, email services, Security controls, custom application, reports and dashboards.
• Experience in creating parallel and matrix based workflow approvals.
• Experience in data migration and integration using Apex data loader, import wizard, SFDC data export, Mass delete.
• Excellent knowledge on both Service cloud and Sales Cloud.
• Experience in Sandbox and production environments, developing and deploying custom integration solutions, troubleshooting and modifying apex code and visualforce pages.
• Experience in business CRM processes like forecasting, Campaign management, Lead management, Pipeline management, account and case management.
• Experience in querying salesforce.com database using SOQL and SOSL queries using Force.com Explorer, Data Loader, Excel Connector and Workbench. workaholic, ethical, positive attitude and the ability to make the best use of individual resources.
• Excellent analytical and communication skills with capability to handle new technologies.
• Additional experience in project management.

TECHNICAL SKILLS:

Force.com: Salesforce CRM, Apex Custom Controllers, Apex triggers, Apex Classes, SOQL, SOSL, Dashboards, Custom Objects, Record Type, Role Hierarchy, Case Management Automation, Visualforce Pages/Components, workflows and Approvals.

Salesforce Tools: Force.com Excel Connector, Apex Data loader, Workbench, Salesforce for Outlook, Force.com Platform(Sandbox)

Databases: MS Access, SQL Server

Operating Systems: Windows 2000/XP Pro/Vista, Windows Server 2000/2003/2008, Linux, Unix

Languages: Apex, C, C++, HTML, CSS, Java Script.

Other: MS Office, MS Project

WORK EXPERIENCE:

Confidential, Plano - TX

Salesforce Developer/Administrator

Responsibilities:

• Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.
• Integrating existing Applications withSalesforce.com
• Migrating Applications with Salesforce.com using an ETL tool to make sure that the migrations take place without any loss of Data and it is stored in correct Data base.
• Worked on Service cloud, tracking customer inquiries, escalating issues requiring specialized support and monitored client's productivity.
• Implemented SFDC Sales Cloud, Created Group, Deal Rooms provisioning and marketing teams.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, migrate and load data from comma-separated values (CSV) files.
• Migrated Data from traditional software to Salesforce.com.
• Responsible for Data load and migration operations using Force.com Apex Data Loader.
• Complete bulk imports and migration of data using Apex Data Loader.
• Defined lookup and master-detail relationships on the objects and created junction objects.
• Designed and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Developed automated workflows and approval processes for opportunities, quote discounts, and lead routing.
• Created various profiles and configured permissions based on organizational hierarchy requirements.
• Create and Customize Custom Objects, Formula Fields, Cross-Object Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.
• Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.
• Create workflows and Approval processes.
• Developed and maintained validation rules and custom workflow.
• Responsible for performing administrative functions in Salesforce.com CRM such as create/modify pick lists and lookup fields.
• Developed and maintained custom reports.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage to share access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Created and used Email templates in HTML and Visualforce.
• Submit weekly progress reports and ensure data is accurate.
• Understand the company's goal and purpose so that will continual to enhance the company's performance.
• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis and documents them textually or within models.
• Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Granting access to different level of users within the organization and outside the organization to ensure the security of the data.
• Granting accessibility to various fields to maintain high level of security to the fields.
• Experienced with Salesforce.com Reports, Dashboards, Forecasts, Workflows.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Chicago - IL

Salesforce Developer/Administrator

Responsibilities:

• Interacted with Business users for analysis, requirements gathering and development.
• Responsible for writing Apex, Visual force code containing business functions
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and Outbound messaging.
• Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
• Involved in querying salesforce tables using SOQL and SOSL queries using Force.com Explorer
• Implemented Security sharing rules, field security levels.
• Implemented Tag functionality (Public as well as Private) for Standard as well as Custom objects.
• Experience in Data Loader for Data Management in force.com platform.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Involved in writing case escalation rules, the workflows for automated lead routing.
• Involved in creating record types based on organization requirements and for the ease of business users.
• Involved in design and development of different views and page layouts for different profiles.
• Creating email templates, custom reports, dashboards and analytic snapshots.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Administrator

Responsibilities:

• Manage the technical delivery of custom development, integrations and data migration elements of salesforce implementation.
• Worked with salesforce.com objects like Accounts, Contacts, Solutions and Custom bjects, Custom tabs, Tags and Components.
• Implemented salesforce for outlook and installed outlook integration with different user systems.
• Worked with validation rules, Approval process, Reports and Dashboards.
• Worked with Data loader and App Exchange applications.
• Worked with different Record types to setup different page layouts based on profiles.
• Setting up the sharing model including custom profile creation, assigning roles to users and creating sharing rules to share data as per the hierarchies.
• Configured and customized - User interface, Page layouts, Tabs, Custom fields, Custom bjects, Validation rules.
• Customized Reports, Dashboard and Processes, Analytical snapshots to monitor data quality.
• Email-to-case, Web-to-case, Web-to-lead, tracking field history, set-up logging history, setting up audit trail and data migration between organization and storage using data loader.
• Importing data from Excel in to leads, Accounts, Contacts and Opportunities using data loader and import wizard.
• Responsible for creation of new users and making users active and inactive based on the process requirement.
• Conducted administrative duties like working with executives, system administrators and end users to gather their business requirements then develop customized solutions to meet their needs.

Environment: Saleforce.com platform, Data Loader, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Windows.