We provide IT Staff Augmentation Services!

Senior Information Technology Specialist Resume

Fort Carson, CO

SUMMARY:

Respected systems administrator, technician, and team leader with five years of professional experience. Comprehensive knowledge of information security and desktop support derived from conducting domestic and global operations in Europe and North America. Recognized throughout employment history for highly desirable skills, technical expertise and leadership qualities.

PROFICIENCIES AND AREA OF EXPERTISE:

  • Windows Active Directory
  • CAT - 5 cable creation, testing, troubleshooting and repair
  • Microsoft Office Suite (Excel, Outlook, Word, Powerpoint)
  • Strong written and oral communication skills
  • Create and implement technical documents and procedures
  • Focus on Information Security by implementing policies and controls
  • Windows 7, Windows 10, Windows Server 2008R2, and Windows Server 2012R2 installation and troubleshooting
  • PC hardware installation, troubleshooting, and replacement
  • Experience training and overseeing peers in a variety of skills
  • Strong work ethic, attention to detail and organization abilities
  • Utilizing a virtualized environment

EXPERIENCE:

Confidential

Senior Information Technology Specialist, Fort Carson, CO

Responsibilities:

  • Install, configure, and maintain more than thirty instances of Windows Server 2008R2 and Windows Server 2012R2 running on a virtualized platform.
  • Apply security and third-party updates to bring more than 600 systems to 96% compliancy using Microsoft System Center Configuration Manager (SCCM).
  • Provide tier two support for organizational level help desk supporting 800 customers.
  • Successfully implemented disaster recovery procedures quarterly to ensure business continuity.
  • Oversaw a team of eleven personnel conducting remote helpdesk operations for 100 customers.

Senior Helpdesk Technician

Confidential, Richardson, AK

Responsibilities:

  • Manage a regional helpdesk supporting 10,000 customers across three locations.
  • Manage Active Directory in support of a diverse and widespread customer base.
  • Utilize a ticketing system to support customers and resolve hardware and software issues quickly and accurately.
  • Hands-on experience troubleshooting and installing third-party software, peripherals, and operating systems.
  • Installed and maintained a print management server and implemented the DISA Security Technical Implementation Guidelines on more than 500 peripherals.
  • Recommended for promotion by supervisors.

Information Technology Specialist

Confidential, Richardson, AK

Responsibilities:

  • Investigate Network Security Incidents and Violations across two separate networks.
  • Responsible for $350,000 worth of equipment
  • Perform a technical writing function, creating standard operating procedures and after-action reports.
  • Perform duties of an Information Management Officer for an office of thirty personnel.
  • Review and approve user compliance for network access.

Information Technology Specialist

Confidential, GA

Responsibilities:

  • Conduct advanced individual training in A+, CCNA, Security+, and Microsoft operating systems.

Hire Now