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Learning And Development Program Manager Resume

SUMMARY:

  • Results - oriented leaning and development professional with expertise in training projects for government, healthcare , and business applications. Builds and leads successful teams by coaching and guiding individuals. Recognized for streamlining processes which lead to exceeding goals and staying on budget. High relational skills with clients, colleagues, and team members. Strength in simplifying complex material for maximum learning impact.
  • Led instructional design team to complete complex epidemiological simulations before deadline and under budget
  • Recognized as team leader who received highest annual performance award
  • Created new Leadership Academy by following AGILE software development process to create content
  • Created new gamified New Hire Orientation program

EXPERIENCE:

Learning and Development Program Manager

Confidential

Responsibilities:

  • Research, develop, and deliver all training for non-clinical employees; internal consultant to all departments for appropriateness of content and delivery mechanism for skill improvement and compliance
  • Created elearning for Legal, Compliance, and HR, EMR, and clinical skills
  • Developed new Leadership Academy for AVP level and above
  • Supervised two instructional designers

Business Readiness Lead

Confidential

Responsibilities:

  • Design and manage processes associated with software change management following AGILE and Waterfall methodologies; Design and develop all training associated with software changes; manage one contractor
  • Consulted on Salesforce/WalkMe projects for validating both upstream (from Finance/SAP) and downstream (to field sales) data

Senior Technical Trainer

Confidential

Responsibilities:

  • Design and develop all instructional activities for the two-year Laboratory Leadership Service, includes month-long introduction course to all lab services at Confidential, two week-long mid-level courses and 18 post-course seminars;
  • Manage two health educators and 55 instructors

Sr. Technical Trainer

Confidential

Responsibilities:

  • Design, develop all communication material for implementation of training for Microsoft Dynamics CRM: training manual, facilitator guide, participant guide, job aids, and online videos for Confidential ’s Office of Associate Director of Science; manage three health educators and three instructors
  • Supervise two instructional designers
  • Design, develop surveys and communications materials prior to developing and delivering elearning modules for Confidential ’s Epi Info statistical software product for use by the Epidemic Intelligence Service; all lessons on YouTube
  • Design, develop, deliver a communication plan for conversion of classroom learning to elearning modules for Confidential ’s Epidemic Intelligence service
  • Convert classroom based training to elearning using Captivate CS6 software
  • Supervised one technical writer and two instructional designers
  • Design, develop, and deliver communication plan for converting classroom learning to elearning modules, instructional design, and customer training for the National Select Agent Registry database for Confidential - human toxins) and Confidential (APHIS - animal and plant toxins)
  • Provide training on an ad hoc basis for both internal and external users
  • Designed and wrote all facilitator, participant, and online user guides
  • Supervised one technical writer and two instructional designers

Principal Consultant

Confidential

Responsibilities:

  • Designed and implemented sales plan and sales training for start-up software company-ToWork using SalesForce
  • Designed sales and marketing program for web-based performance support system specifically for PeopleSoft;
  • Designed and implemented sales and sales management processes; designed all communication materials for franchisees
  • Design all communication material for the annual emergency refresher training for the Georgia Department of Behavioral Health and Developmental Disabilities
  • Credentialed EPIC ASAP electronic medical records software trainer; instructional design and training for MDs and RNs, and go-live support; ASAP tools - SmartTools, Nurse procedures, MD procedures; sedation, trauma, temp patients, Note Writer at Children’s Healthcare of Atlanta
  • ASAP Go-live support at Catholic Health Partners, HMHP/Boardman, Youngstown OH
  • Design and develop e-learning for telematics devices for Hughes Telematics in Adobe Captivate 5.5
  • Designed and implemented web based technical training for wireless company - ClearWire Wireless: delivered to all technical installation staff nationwide; designed and wrote all user guides

VP of Sales & Marketing

Confidential, Roswell, GA

Responsibilities:

  • Responsible for hiring, training, and managing directly six sales people across the Confidential . for Internet job board for transitioning military
  • Responsible for sales to largest customers and advertising agencies
  • Managed all aspects of proposal development
  • Designed and implemented successful national email campaign gaining 35% new accounts in a slow market

Director of Business Development

Confidential, Roswell, GA

Responsibilities:

  • Responsible for developing new business nationwide, selling custom designed software for computer-based and web-based training specializing in simulations and pre-simulation contextual training
  • Designed, wrote, and delivered communications plan for public facing smoking cessation program for Confidential

Director of Sales

Confidential, Alpharetta, GA

Responsibilities:

  • Responsible for hiring, training and managing directly six sales people in the United States and one manager and seven sales people in Canada, selling software for computer-based and web-based training to telecom companies
  • Grew sales force from two to six sales people with sales growing from $500K to $2.04M calling on VPs of Sales and VPs of Operations
  • Managed all aspects of proposal development
  • Effectively led sales team through motivation, coaching, and mentoring

Consultant/Trainer

Confidential, Atlanta, GA

Responsibilities:

  • Responsible for managing, and delivering consulting and training projects for sales oriented products - proposal writing, professional presentations, persuasive writing
  • Participated in business development process
  • Co-authored two new workshops on presentations and writing
  • Provided specialized training and consulting in sales proposal writing and sales presentations

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