PROFESSIONAL SUMMARY:

• Around 9+ years of experience which involves configuration, customization, Deployment and Integration in Salesforce.com
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture
• Worked on the various Application modules such as Call Center, Sales and Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform of communities.
• Creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Experience in Wave Analytics, APTTUS CPQ, Stay - in-front CRM platforms.
• Experience in Creating Roles, Users, Profiles, Email Services, Etfs, Reports, dashboards, Tasks, Events, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Expertise in design and development of multi-tiered web based applications using technologies like HTML, DHTML, CSS, JavaScript and JQUERY.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experienced with Advanced Salesforce development in creating Objects, Triggers, Standard Controllers, APEX language, triggers, controllers, Force.com, Custom Controllers and Controller Extensions, SOAP and REST APIs, JSON.
• Experienced in Salesforce Marketing Cloud develops marketing automation and analytics software for email, mobile applications, social and online marketing.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case. Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Proficient with Sales Cloud, Service Cloud, Jenkins, Call Center, Force.com, Chatter, Lightning and App-exchange on Salesforce.
• Experience in all phases of Software Development Life Cycle, quality management systems and Agile (Scrum)project life cycle processes.
• Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com IDE, SO QL, SOSL.
• Created Lightning Process Builder, Workflows, Formula Fields, Validation Rules as per business flow.
• Experience in web technologies like HTML, XML, JSP, JavaScript, SOAP Web services, and WSDL.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Proficient with Sales Cloud, Service Cloud, Call Center, Partner portal and Customer portal. Force.com, Chatter and App-exchange on Salesforce.
• Experience performing data migration from Legacy Systems using Data Loader, Work Bench, DataLoader.io, and Import Wizard.
• Lightning Process Builder Workflow & Approvals, Reports, Dashboards and Custom Objects, Change Sets.
• Ability to write complex SOQL, SOSL queries across multiple objects in SFDC database and proficient in RDBMS.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities. Self-sufficient, flexible, and motivated team player capable of managing several activities simultaneously.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce SFA, Apex Classes, Salesforce CRM, Apex Triggers, Visual Force Pages/ Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots, Custom Objects, SOQL, SOSL, Lightning Components, Lightning Pages, Case Management Automation, Dashboards.

Databases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, MS Access, and MySQL

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox, and Production).

Technologies: C, C++, Java, Java Script, Action Script, WCF, Silver light, LINQ, SQL, UML, HTML, HTML5, XHTML, CSS, XML, SOAP, REST Spring, Hibernate

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Sr. Salesforce Developer

Responsibilities:

• Managed user accounts and maintained security - including new user account creation, profile and role management, sharing rules, and security controls
• As Admin enabled lightning experience to entire org and provided permissions to profiles.
• Created Web to lead and web to case, which are beneficial to collect the information from website and integrate with Salesforce.
• Hands on experience in Apttus CPQ to streamline configuration also to ensure pricing and quoting accuracy
• Experience in Setting up Apttus Approval Processes.
• Worked on Apttus support project to solve ongoing bugs/issues/enhancements.
• Work on different environment (DEV, UAT and PROD). Design data mapping between source tables and landing tables. Used Demand Tools to integrate Salesforce with other systems and move data from other environments into Salesforce.
• Created object relationships using Salesforce out of box features like master-detail, look up, many to many and created junction object adding two master detail relationships, hierarchal relationships etc.
• Handled assignments in developing UI pages using JSP, Html, DHtml, Ant scripts, apex and JavaScript technologies for modules in BDMS.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Develop business logic and wrote test classes accordingly in SFDC.
• Analyzed data through multiple reports like tabular, matrix charts etc. and visualized the data with dashboards.
• Developed Visual Pages, Components to include extra functionality and wrote Apex Classes to provide functionality to the visual pages
• Designed developed and Deployed Apex Classes, Etfs, Jenkins, Controller Classes and Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, and workflows for Outbound Messages, Email alerts, field update, assigning tasks, approvals and validation rules, auto response.
• Used Jenkins for continuous integration.
• Use Data Loader to insert, update, Jenkins and bulk import or export data from Salesforce.com objects and to read, extract, and load data from comma separated files (CSV).
• Used Jira tool for task assignment to developers and other teams. Tickets are posted after performing testing directly in to the Jira.
• Developed presentation layer using HTML, CSS, JSP, JPA and JavaScript.
• Worked on Continuous Integration(CI) process as a part of project
• Expert in Marketing cloud, as collecting information from users, Jenkins,Accounts and performing data analytics to help product to reach into the market.
• Considering campaign reports and projects overall org revenue for sales and marketing.
• Worked on Salesforce API Import Wizard and Workbench.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used the QA sandbox for testing and migrated the code for deployment instance after testing.
• Worked on Sales cloud, Service cloud, Ant scripts, Marketing cloud Partner portal and Customer portal.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Contributed for Sales Cloud Implementation Designed Custom Visual force pages to support various UI needs and various Visual force email templates/components which will render email content dynamically to send notification emails in various scenarios including successful balance transfer & successful fraudulent case closure.
• Responsible for setting up Filed Level Security.
• Created Roles, Profiles, Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Customized Salesforce with APP Exchange products like DocuSign.
• Used site.com functionality to build dynamic data driven web pages.
• Expertise in Test Driven Development (TDD).
• Worked on several Tickets for enhancements and fixing bugs.
• Used chatter for status update, document sharing, customizes profiles, applications and internal networking.
• Worked on different aspects of Web Services (SOAP, and REST).

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports and Dashboards, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, HTML, Etfs, Java Script, Jenkins, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Confidential, Charlotte, NC

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate. Used Bugzilla as a workflow automation tool.2
• Strong domain expertise in building and designing CPQ and Quote-To-Cash solutions in Apttus CPQ.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user Requirement, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Experience in APTTUS X-Author Excel, Act as a liasion between business functions and system integrators to drive Apttus CPQ implementations.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Ant scripts, Reports, Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Business Requirement meetings like gathering information for IT team and analyzing the information provided by Business users.
• Involved in creation and maintenance of custom objects, tabs, Jenkins, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Automate processes and develop programs for departments within the company using Visual Studio, SQL, and Apex.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce. Worked in marketing cloud (Exact Target) quoting team to implement Apttus. Developed the view pages using HTML, Ant scripts, JavaScript for client-side development and validations.
• Experience in Force.com sites development using Visual force, jQuery, custom labels, Ajax toolkit and CSS.
• Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
• Experience on Apex Soap API, Jenkins,Apex Rest API and Bulk API, building classes for synchronous/asynchronous integrations.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed triggers to support business process and Custom Buttons.
• Worked in Agile environment, Ant scripts, Jenkins as of solving the issues within deadlines.
• Hands on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.

Environment: Salesforce, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL, Sandbox, Triggers, Eclipse IDE Plug-in, SalesForce.com, Etfs,Lightening, Jitter bit, Jenkins, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential, McLean, VA

Salesforce Developer & Administrator

Responsibilities:

• Developed Visualforce pages, Apex Classes, Controller Classes, Test Classes & Triggers for various functional needs in SFDC.
• Migrated process from Salesforce Classic to Lightning to make it more effective and improve User experience.
• Implemented Salesforce Lightning Components for small set of users for Jenkins,customizing reports and dashboards.
• Worked on converting Salesforce classic VF pages into Lighting using Lighting components and Lightning App builder.
• Expertise in Apttus CPQ and Integration with SharePoint, ETL and Informatica.
• Integrated Salesforce.com with external applications using REST web service.
• Developed Client-side and server-side controllers using Java Script, Apex & handled events.
• Deployed components between Sand boxes and Production Org using change sets.
• Extracting and manipulating data using SOQL and SOSL queries.
• Used apex scheduler to schedule the batch class as a part of data cleansing process.
• Automated business process using process builders and work flow rules.
• Migrating salesforce data using Data Loader and import wizard and workbench.
• Worked on Sales Cloud functionality, Ant scripts including Account Planning, Sales Forecasting, Opportunity Management, Lead Management.
• Worked closely with Production Support team and resolved defects raised from various Business users.
• Creating users, profiles, roles and implemented role hierarchies, sharing rules and permission sets.
• Customizing views, page layouts, reports, Jenkins, dashboards, user accessibility and field level security.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Lighting, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential, Andover, MA

Salesforce Developer & Administrator

Responsibilities:

• Hands on developing Apex Classes, Controller Classes and Triggers.
• Developed batch apex class to automate and send emails to customers based on client requirements.
• Successfully implemented Salesforce - Data loader integration
• Developed apex test classes for maximum code coverage and performed unit testing.
• Used various Aggregate functions with SOQL to create custom report using Apex Controllers enforcing governor’s limits.
• Creating and managing Customer portals, Self-service portals, knowledge and cases via portals.
• Integrated Salesforce with different external system using REST API.
• Implemented Sales cloud to support online advertising including Lead, Opportunity and Campaign.
• Customized Salesforce with APP Exchange products like DocuSign.
• Worked on customization of Sales cloud objects Accounts, Ant scripts, Contacts, Opportunities, Price books, Products and configured Account Teams for team selling.
• Created the Case creation page and Clone functionality of the case for certain fields in Cloud Communities giving proper access to certain users
• Customized and configured Security & Access Controls
• Created custom objects, junction objects, Jenkins, fields, record types and page layouts.
• Responsible for creation of role hierarchies and sharing models, and managing users in the org.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, Jenkins and Change Set.
• Created profiles and permission sets to provide additional accessibility to objects, apps and fields accordingly. Implemented field level security for various objects.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential, Philadelphia, PA

Salesforce Developer & Administrator

Responsibilities:

• Developed visual force pages for bringing new dealers on board and load all their information into new records in a custom object.
• Created apex triggers to obtain complex functionality based on the given criteria.
• Crated Catalogues for Custom objects, Standard objects and Managed package objects into the ACE salesforce instance.
• Developed Apex Classes and controllers to achieve the salesforce out of box functionality.
• Enforced best practices and developed unit tests to achieve good coverage for the apex classes.
• Developed custom reports, report types, dashboards for better accessibility of the data.
• Created custom and Apex sharing rules for different objects to limit the record accessibility.
• Created custom objects, fields, tabs, record types, junction objects, master-detail and lookup relationships, page layouts & search layouts to support the business needs.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Worked on Apex Triggers and Batch processing the data.
• Created Workflow rules, Approval Process, Email Alerts and Tasks according to the requirements.
• Used data loader to import and export data from salesforce.
• Worked on Sandboxes for developing, testing and migrated the code to different instances after testing.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential

Salesforce Developer /Administrator

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Salesforce with other systems using Apex Web services WSDL and outbound messaging.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record Level and Field Level security and configured their sharing settings.
• Developed various Visual force pages and embedded them into the page layout for customization.
• Developed test cases for the Apex Classes, Triggers and the Controllers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Worked on Loading and Managing the Data using Apex Data Loader .
• Configured Salesforce.com to meet business requirements including fields, page layouts, workflows, approvals and validation rules.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Used the sandbox for testing and created managed packages and migrated them between Sandbox and Production environments.
• Designed Service cloud console to find, update, and create records quickly.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using Object oriented design / UML diagrams on RSA
• Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the complete Exception module using the existing framework that embraces Struts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens using HTML, DHTML, AJAX, CSS, Java script.
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Created Spring Interceptors to validate web service requests and enables notifications.
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by using WebSphere JMS.
• Unit tested all the classes using JUNIT at various class level and methods level.
• Worked on Installing and configured WebSphere Application Server.
• Made use of WINCVS for checkout and check in operations.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows 7, UNIX.