PROFESSIONAL SUMMARY:

• Over 9 years of experience in IT industry which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects in Salesforce.com this involves working with configuration, customization, integration, deployment, communities and classic to lightning migration, lightning components, lightning design system. 4 years of experience on JAVA
• Extensive experience in developing Apex Classes, Triggers, Controllers, Visual force pages, Zoura, Visual classes.
• Experience in Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language.
• Proficient in using Force.com Web Services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Experience in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experience in one-way integration and bidirectional integration of AppExchange application with Salesforce.
• Expertise in using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.
• Expertise in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Business custom objects, master-detail relationships, lookup relationships.
• Experienced in designing Junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Great involvement in creating salesforce Lightning Apps, Components, Controllers and Events.
• Altered existing Visualforce to adjust to salesforce new Lightning UI encounter.
• Have a good knowledge on understanding of CRM Business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management (Email-to-Case and Web-to-Case).
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Expertise in various Standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Experienced in integration of Salesforce.com with external applications by using web services SOAP and REST API.
• Experience in Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various Roles, Profiles and configured the permissions based on the organizational hierarchy.
• Worked in all stages of Software Development Life Cycle (SDLC) i.e., Systems Analysis, Design, Development, Testing and Implementation.
• Experienced in Java/J2EE, Oracle, and SQL.
• Experienced in Scripting languages like HTML, Java Script, and XML.
• Proficient in databases like MS SQL Server 2000/2005, MySQL Server 5.5, MS Access, MS Excel.
• Having excellent analytical/problem solving skills with enthusiasm to learn new technologies.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visual Force, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange tools like Docusign, Conga, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles.

Web Technologies: HTML, CSS, JAVA SCRIPTS, XML

Databases: MySQL, SQL Server 2000/2005/2008, MS ACCESS, Oracle 10g

Operating Systems: UNIX, LINUX, Windows 95/98/2000/XP/2003/7/Vista.

Languages: APEX, JDK 1.4/1.5, C, Java, Servlets 2.1/2.2, Java Beans, EJB 1.x/2.x/3.x JUNIT, SOQL, SOSL, AJAX.

App/Web Servers: APACHE TOMCAT

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Sr Salesforce/ Lightning Developer

Responsibilities:

• Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Develop portal solution using Lightning Components
• Worked closely with the Business team to assess the NetApp defined Business Requirements and a Gap Analysis and build the Salesforce Knowledge based on the defined requirements.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce.com.
• Created Support Pages for end users using HTML, jQuery, JavaScript, Visual Force.
• Configured the Data Category Groups, Data Category Assignments, Article Summaries and the Language Settings
• Developed Apex classes on Force.com platform to customize application according to functional needs
• Developed Visual force Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Developed Workflow Rules, Time
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• -Dependent Workflow Actions, Email Alerts and Field Updates
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base
• Involved in the creation of Knowledge Content, Format and Delivery Methods
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual force, Force.com IDE
• Defined lookup and master-detail relationships on the objects.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Extensively involved in data migration from three legacy systems to Salesforce.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Created email templates and inbound emails using visual force for clients and customers.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Performed administration tasks as needed, managing custom fields, integration and data clean up.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards

Environment: SalesForce.com CRM Application Platform, Apptus CPQ, Lighting, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc.

Confidential

Sr Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various Tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Developed Visual force Pages to customize the view and functionality of the page that were required by the Organization.
• Developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services API.
• Implemented various Custom Reports and deployed them for different business user levels.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Good knowledge on integrating REST/SOAP Web service with third party systems.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Developed apex batch classes to archive chatter post and custom object interactions data daily and monthly basis. Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Provided the training to the internal business users to use the application and develop their own custom report.
• Prepared user manual and technical support manual.

Environment: Saleforce.com platform, Apex, Zoura, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP and REST API.

Confidential, Memphis, TN

Salesforce Developer

Responsibilities

• Worked closely with the project design team and the project business team to address the business and functional requirements defined for the CRM Billing Integration Project.
• Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.
• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visual Force that consists of several new data integrations and customizations are done to B2B Salesforce.com.
• Consumed and implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Used SOQL and SOSL statements within the custom controllers, extensions and triggers properly to avoid Governor Limits.
• Worked on EchoSign API which enable users to send contracts for signature either by electronically or by fax directly from Salesforce.com standard objects.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Installed Salesforce AppExchange (Knowledge Module) Application, configured and maintained user security permissions in compliance with organizational needs.
• Designed, and Implemented the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships.
• Designed and developed workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Developed several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Documented the configuration and development changes and follow the plan during the release process
• Environment: Salesforce.com Enterprise edition, Apex, Visualforce, SOQL, HTML, Eclipse IDE plugin
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer. Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Designed various types Email templates for auto response to customers.
• Used the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Created supporting documentation for application development tasks that includes Cast Iron orchestrations and Salesforce.com customizations.
• Involved in the training sessions to the internal business users to use the application and develop their own custom report.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL.

Confidential

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
• Coordinated with users to determine requirements and prepared design documents.
• Performed detailed analysis of technical and business requirements Reports and Opportunities.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in setting up custom interaction logs for service cloud console.
• Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created a custom wizard for users to create an Case related to Account and contact.
• Created custom controllers implementing complex code for Sales Force, VF pages.
• Created and used Email templates in HTML and Visual force.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Data Loader.

Confidential

Java Developer

Responsibilities

• As Sr. server developer I was actively involved in architecting various Business Layer and Data Management components of this multi-tiered web-based system over J2EE architecture, EAI and TIBCO.
• Designed and developed the messaging framework for communication between workflow manager and other Enterprise Applications over XML and MQ-Series using JAXB 1.0.
• Responsible for developing and maintaining all the entity and session beans.
• Involved in writing ANT script for application deployment.
• Developed various Customer and Network capacity flows. Developed various server-side components using J2EE and TIBCO APIs.
• Developed and deployed EJB components (business tier) into the WebSphere Application Server (WAS).
• Designed the Metrics module and developed all the components of that. Also developed Metric Event Listener engine based on TIBCO APIs to capture In-Concert based events.
• Responsible for Web Logic administration, maintenance and performance tuning.
• Developed and deployed Servlets and JSP’s on Tomcat server.
• Integrated different components to establish a stable flow and reviewed all the deliverables produced by the team.
• Written stored procedures to add, update and delete data from Oracle Database
• Used JavaScript for client-side validations, and AJAX to create interactive front-end GUI.
• Perform system requirements analysis, definition, allocation, and documentation.
• NISE-WFM interfaces with thirteen different systems. I actively participated in support for User and System test and lead the system performance improvement efforts.

Environment: J2EE, JSP, Java Beans, HTML, JavaScript, ANT, Tomcat Web server, Oracle 9i, MS Visual SourceSafe.