PROFESSIONAL SUMMARY:

• Accomplished professional with over all 7 years of work experience in analysis, design, implementation using Salesforce.com, Sales Cloud, Service Cloud, and the Force.com platforms as both Administrator/Developer and experienced in all phases of Project life cycle and implementing them along with Salesforce customization
• Extensive experience in migrating Salesforce Classic to lightning platform.
• Good experience with Lightning Design System, creating custom Lightning components and configuring Salesforce1 through App Builder.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Having a good understanding of object oriented programming (OOP) experiencing focusing on Front End technologies including Angular JS, HTML 5, CSS, and JavaScript.
• Experienced in Salesforce.com Apex Classes, Apex Triggers, Integration, Visualforce, Force.com API. Hands on experience in designing and developing Salesforce.com CRM applications.
• Experience on Cast Iron, Echo Sign, Salesforce Communities, Content Management, NGO Connect, Walk me, Box.com.
• Extensive experience in designing of Custom Objects, Custom Fields, Picklist, Formulas, Page Layouts, Workflow, Process Builder, Flows, Approval Process, Validation Rules, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Implemented Salesforce automation using web - to-case forms, email-to-case, assignment rules, automation and queues, auto response rules, escalation rules, chatter groups, person accounts, cases and solutions.
• Experience in Salesforce security setup using Profiles, Permission Sets, OWD, Role Hierarchy and Sharing Rules.
• Worked on SOQL & SOSL queries using Force.com IDE, Eclipse IDE and Workbench.
• Experience in Integrating Salesforce with third party applications through SOAP and REST APIs.
• Experience in customizing Dashboards base on roles, generating custom and standard reports.
• Has adequate experience in working with Apex Data Loader in Salesforce.com.
• Installed Conga AppExchange product, configured and maintained user security permissions in compliance with organizational needs.
• Expertise in using the sandbox and Java Ant for testing and migrated the code to the deployment instance after testing.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Expertise in Business Analysis methodologies and iterative SDLC, SCRUM and Agile methodologies.
• Executed various levels of Unit, Integration, User Acceptance, and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in challenging and cross-platform environment.
• Worked in Onsite and Offshore Model as a Lead Developer.

TECHNICAL SKILLS:

Salesforce.com: Objects, Workflow & Approvals, Email Templates, Apex Language, Batch Apex, Apex Scheduler, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Migration, Roles, Profiles, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Force.com Explorer, Apex Data Loader, Force.com Platform (Sandbox, and Production), NGO Connect.

Methodologies: Agile, Scrum

Force.com tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Salesforce Workbench, Force.com, Data.com Dupeblocker, Excel Connector.

Web Technologies: HTML, XHTML, CSS, XML, Java Script, JQuery.

Databases: Oracle 11i, Oracle R12, Oracle Database 9i / 10g /11g, MS Access, OEM and MySQL

Operating Systems: Windows 2000/2003/2007/ XP/MAC

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles

Salesforce Sr. Developer/ Advanced Administrator

Responsibilities:

• Worked on Lightning assessment (Lightning Experience Roll out Exercise).
• Participating in business process discussions, providing technology guidance.
• Assist in prioritizing the Business Requirements.
• Coordinating to resolve Requirement Gaps between the offshore development team and end users.
• Extensive experience working with NGO Connect, Walk me, Chatter, Box.com.
• Implemented Sales force Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud Call, Center, Chatter & App-exchange applications.
• Design & Development of Business Enhancements, preparing Fit Gap Analysis, Functional and Technical Design document.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Configured Communities to provide access to cuesheets.
• Configured and Migrated Data from Emptoris (shutdown) Legacy system to Salesforce content Version.
• Understanding Marketing cloud application, web services and requirements for automating web services.
• Administered SpringCM App-Exchange in Application.
• Performing code reviews of peers.
• Written Test classes to improve over all Code Coverage in Production.
• Enforcing the quality of design and deliveries.
• Functional testing against design specifications & integration testing.
• Production Support of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions.
• Worked on the Defect management and issue resolution.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Configured reports, dashboards, and processes to continuously monitor data quality and integrity and assisting users with report design and management.
• Making the timely data management using the Data Loader tool and thus making the insert, delete, upsert operation on the data.

Environment: Force.com platform, TIBCO, RAPIDCUE, COMPASS, STUDIO SYSTEM, Reports, Security Controls, Eclipse IDE, WSDL, Marketing cloud integration, Marketing cloud Admin Conga Report, Spring CM, DocuSign.

Confidential, New York

Salesforce Advanced Administrator

Responsibilities:

• Designed & Configured Application in Salesforce Lightning platform.
• Implemented Single Sign-On (SSO).
• Implemented custom Lightning Components.
• Implemented Person Accounts and Business Accounts including related contacts latest feature.
• Successfully configuring the Marketing Cloud Connect (formerly the v5 Salesforce Integration) to connect the digital marketing capabilities of the Salesforce Marketing cloud with the data management, segmentation and campaign management tools in Salesforce.
• Configured Duplicate rules on contacts.
• Configured Declarative solutions for Contact management and contract Management.
• Built custom objects, Page Layouts, Record Types, Process Builder and Validations.
• Installed and configured Conga Composer App exchange product.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Designed excel and word document Templates using conga composer.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Rolled-out to production along with Data Migration along with User Trainings.

Environment: Force.com platform, Lightning, SLDS, JAVA Script, Reports, Conga Reports, Data loader.

Confidential, Virginia

Salesforce Developer/Administrator

Responsibilities:

• Point-Click Custom Approval Process.
• Implemented inbound email services.
• Created Custom Objects, Fields, Validation Rules, Triggers, Workflows, Email Notifications and Email templates.
• Custom Search Tool on CRM Content Management.

Environment: Force.com platform, HTML, CSS, JAVA Script, Visualforce, Controller, Email Services, Reports, Eclipse IDE.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in gathering the requirement from business, solution designing, effort estimate and release planning.
• Implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Worked with DOM methods to write a class which generates XML having data fetched from multiple different objects and eventually sends a soap envelope to the downstream integrated pricing applications through HTTP callout.
• Created reusable custom Visualforce components which can be reused in multiple pages instead of building it in each page.
• Created Org-wide email address and used it to default the from address for email notification sent out from Salesforce.
• Created a batch class which deletes all the chatter posts and chatter files which are 6 months and older.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Implemented Salesforce automation using web-to-case forms, email-to-case, assignment rules, automation and queues, auto response rules, escalation rules, chatter groups, person accounts, cases and solutions.
• Created and used Email templates in HTML and Visualforce.
• Involved in end-to-end testing and also gathering feedback from business users.
• Coordinated with multiple teams like Siebel, web Methods (Middleware), Data Migration etc. for successful releases.
• Worked on release management items i.e. component tracking, pre deployment activities, Code backup, Data backup, code migration through change-sets and Force.com IDE and post deployment activities.
• Worked on Data migration activities using Data Loader and Workbench.
• Documented Solution Design and Technical implementation.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Compiled requirements for Salesforce.com developers and created test cases to verify custom Visualforce and APEX functionality through a comprehensive review of client documents.
• Determined underlying reasons for defects occurring in variousSalesforce.com, Adobe AIR and browser-based application by participating in code reviews with developers.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed APEX Classes, Controller Classes and Bulkification on APEX Triggers for various functional needs in the application.
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
• Designed, Implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Defect Management through JIRA and Bug fixing.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.